[rt-users] mobile interface only shows searches
Hi all, When i access my RT 4.4.0 from my phone, i get the a mobile layout, but all it shows is a list of all my saved searches - there's no home menu, dashboards, or admin menu (if root). I have to switch back to the normal view to be able to do anything. Have i got a setting wrong somewhere? -- --- Richard Wood (Woody) Managing Director Wild Thing Safaris Ltd. UK: 2B Habbo St, Greenwich, London Dar es Salaam: 5 Ethan St, Mbezi beach Arusha: 3 Ebeneezer Rd, Njiro PO BOX 34514 DSM Office: +255 (0) 222 617 166 Office Mobile: +255 (0) 773 503 502 Direct: +255 742 373 327 Skype: woody1tz http://wildthingsafaris.com - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
Re: [rt-users] mobile interface only shows searches
On Fri, Aug 12, 2016 at 3:04 AM, Woody - Wild Thing Safaris < wo...@wildthingsafaris.com> wrote: > Hi all, > > When i access my RT 4.4.0 from my phone, i get the a mobile layout, but > all it shows is a list of all my saved searches - there's no home menu, > > dashboards, or admin menu (if root). I have to switch back to the normal > view to be able to do anything. Have i got a setting wrong somewhere? > I don't think so. The mobile UI is rather stripped down. -m - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
Re: [rt-users] Skipping Scrip #X because it didn't Prepare
Do you have anything in the "Custom action preparation code:" box? If
not, try adding:
return 1;
so the Prepare step returns successfully.
On 8/12/16 1:50 PM, Cena, Stephen (ext. 300) wrote:
I have two RT systems: one testing and one production. I have a modified
notification Scrip on my test box:
Description: On Correspond Reopen Rejected/Resolved Tickets
Condition: On Correspond
Action: User Defined
Template: Blank
Custom cond:
If ($self->TicketObj->Status eq ‘rejected’) { return 1; }
If ($self->TicketObj->Status eq ‘resolved’) { return 1; }
Return 0;
Custom action commit code:
$self->TicketObj->SetStatus(“open”);
On my test system it works perfectly. Any tickets resolved or rejected
get re-opened on correspond. On my production box, I get the following
in ym log:
[13641] [Fri Aug 12 17:43:44 2016] [debug]: Skipping Scrip #32 because
it didn't Prepare (/opt/rt4/sbin/../lib/RT/Scrips.pm:345)
I’ve tried writing my own messages to the log but it doesn’t look like
the scrip is firing. What is happening?
*Stephen Cena*
Senior Systems Administrator
Quality Vision International, Inc.
Phone: (585) 544-0450 x300
To notify helpdesk: http://helpdesk.ogp.qvii.com or email:
_hd-general@qvii.com_
To report email issues: postmas...@qvii.com
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016
[rt-users] Skipping Scrip #X because it didn't Prepare
I have two RT systems: one testing and one production. I have a modified
notification Scrip on my test box:
Description: On Correspond Reopen Rejected/Resolved Tickets
Condition: On Correspond
Action: User Defined
Template: Blank
Custom cond:
If ($self->TicketObj->Status eq 'rejected') { return 1; }
If ($self->TicketObj->Status eq 'resolved') { return 1; }
Return 0;
Custom action commit code:
$self->TicketObj->SetStatus("open");
On my test system it works perfectly. Any tickets resolved or rejected get
re-opened on correspond. On my production box, I get the following in ym log:
[13641] [Fri Aug 12 17:43:44 2016] [debug]: Skipping Scrip #32 because it
didn't Prepare (/opt/rt4/sbin/../lib/RT/Scrips.pm:345)
I've tried writing my own messages to the log but it doesn't look like the
scrip is firing. What is happening?
Stephen Cena
Senior Systems Administrator
Quality Vision International, Inc.
Phone: (585) 544-0450 x300
To notify helpdesk: http://helpdesk.ogp.qvii.com or email:
hd-gene...@qvii.com
To report email issues: postmas...@qvii.com
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016
[rt-users] Wrong type and other settings with rt-setup-databases
We are in the process of moving to a new server and we will upgrade RT and other things. The new system will be RT 4.4.0 (Ubuntu 16.04 with MySQL 5.7). The old system runs RT 4.0.4 (Ubuntu 12.04 with MySQL 5.5). I am stuck and haven't been able to find a solution elsewhere. Thanks in advance for any help and hopefully I didn't just miss something in the the documentation. When I try to do rt-setup-databases --action upgrade the process appears to show settings for the wrong database type and some other things. For example it will show Pg or sqllite even though we use mysql and my SiteConfig has it set up that way. I am not sure what I am missing or how else to verify it but the settings seem to be right, just not used. Always the type is wrong but often the database name or user is wrong too. I see the same type of issue if I try to use the action to drop the database. Thanks again for any help. Please let me know if you need other information to answer this. Scott B - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
