[rt-users] RT 4.4 QueueList

Just upgraded to 4.4 and am seeing the following in my rt.log: The Mason component /opt/rt4/share/html/Elements/Quicksearch is deprecated, and will be removed in RT 4.6. You should use QueueList instead. What do I need to do in order to start using QueueList. I still see the Quicksearch option

[rt-users] Articles in RT 4.4.1

Hello - I just upgraded from 4.2.12 to 4.4.1. We used Articles under 4.2.12 without issue. Under 4.4.1 I am seeing this: [image: Inline image 1] How can I get rid of the *Text:* at the top so technicians don't have to manually remove it every time? Thanks! Max -- Max McGrath

Re: [rt-users] ModifyCustomField without SeeCustomField

On Sun, Aug 14, 2016 at 1:07 AM, Woody - Wild Thing Safaris wrote: > Hi all, > > Is it possible to allow a user to edit a custom field, without being able to > see it's value? My testing looks like ModifyCustomField is not enough for > the field to show up in the

[rt-users] ModifyCustomField without SeeCustomField

Hi all, Is it possible to allow a user to edit a custom field, without being able to see it's value? My testing looks like ModifyCustomField is not enough for the field to show up in the update page, and SeeCustomField my also be checked? w. -- --- Richard Wood

Re: [rt-users] mobile interface only shows searches

Hi Matt, But that makes the mobile UI unusable if it doesn't show dashboards and RT at a glance, surely? or is a dashboard considered too much info for a phone screen? w. On 12/08/16 15:57, Matt Zagrabelny wrote: On Fri, Aug 12, 2016 at 3:04 AM, Woody - Wild Thing Safaris