[rt-users] RT 4.4 QueueList

[Max McGrath]

Just upgraded to 4.4 and am seeing the following in my rt.log:

The Mason component /opt/rt4/share/html/Elements/Quicksearch is deprecated,
and will be removed in RT 4.6.  You should use QueueList instead.

What do I need to do in order to start using QueueList.  I still see the
Quicksearch option in my RT at a Glance menu -- but I *do not* see the
QueueList option on that menu.

Do need to be doing something else in order to use QueueList?

Max
--
Max McGrath  
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

[rt-users] Articles in RT 4.4.1

[Max McGrath]

Hello -

I just upgraded from 4.2.12 to 4.4.1.  We used Articles under 4.2.12
without issue.  Under 4.4.1 I am seeing this:

[image: Inline image 1]

How can I get rid of the *Text:* at the top so technicians don't have to
manually remove it every time?

Thanks!

Max
--
Max McGrath  
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] ModifyCustomField without SeeCustomField

[Matt Zagrabelny]

On Sun, Aug 14, 2016 at 1:07 AM, Woody - Wild Thing Safaris
 wrote:
> Hi all,
>
> Is it possible to allow a user to edit a custom field, without being able to
> see it's value? My testing looks like ModifyCustomField is not enough for
> the field to show up in the update page, and SeeCustomField my also be
> checked?

You can always hack around that "limitation" with the callbacks.

/Elements/EditCustomFields/{After,Before}CustomFields

-m
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

[rt-users] ModifyCustomField without SeeCustomField

[Woody - Wild Thing Safaris]

Hi all,

Is it possible to allow a user to edit a custom field, without being 
able to see it's value? My testing looks like ModifyCustomField is not 
enough for the field to show up in the update page, and SeeCustomField 
my also be checked?


w.


--

---

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz
http://wildthingsafaris.com

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] mobile interface only shows searches

[Woody - Wild Thing Safaris]

Hi Matt,

But that makes the mobile UI unusable if it doesn't show dashboards and 
RT at a glance, surely? or is a dashboard considered too much info for a 
phone screen?


w.


On 12/08/16 15:57, Matt Zagrabelny wrote:


On Fri, Aug 12, 2016 at 3:04 AM, Woody - Wild Thing Safaris 
> wrote:


Hi all,

When i access my RT 4.4.0 from my phone, i get the a mobile
layout, but all it shows is a list of all my saved searches -
there's no home menu,

dashboards, or admin menu (if root). I have to switch back to the
normal view to be able to do anything. Have i got a setting wrong
somewhere?


I don't think so.

The mobile UI is rather stripped down.

-m


--

---

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz
http://wildthingsafaris.com

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016