Re: [rt-users] Timezone set to GMT?

On Nov 18, 2016, at 11:40 AM, Alex Hall > wrote: Hi all, I have the timezone set in SiteConfig how it came by default, and /etc/timezone on my server is correct. Yet, I've just noticed that times in RT are GMT, not Eastern like they should be. I

[rt-users] Timezone set to GMT?

Hi all, I have the timezone set in SiteConfig how it came by default, and /etc/timezone on my server is correct. Yet, I've just noticed that times in RT are GMT, not Eastern like they should be. I only just noticed this, but I'm told it has been an ongoing problem. That means I don't know what I

Re: [rt-users] Owner not showing in search results?

We always leave it at the default. I did a search for "queue:technology", and here's the format it uses: '__id__/TITLE:#', '__Subject__/TITLE:Subject', Status, QueueName, Owner, Priority, '__NEWLINE__', '__NBSP__', '__Requestors__', '__CreatedRelative__',

Re: [rt-users] Owner not showing in search results?

Hi Alex, What is the Format-String of your search? (It’s under the advanced tab, when you edit the search) The scrip looks fine. Cheers, Vinzenz Vinzenz Sinapius Information Technology | Informationstechnik tracetronic GmbH Stuttgarter Str. 3 01189 DRESDEN GERMANY Phone: +49 351 205768-167

[rt-users] Owner not showing in search results?

Hi all, We have an odd problem. I've put a script in place that sets the requestor of a ticket to be its owner, and that works perfectly when viewing a ticket--the owner is shown as the requestor. The problem is that search results show most tickets as being owned by nobody, but if you click a