Re: [rt-users] supplying database credentials to rt-fulltext-indexer

FTS is enabled and working, but it seems to be working only on tickets that were set up when the setup tool was run. According to the docs (rt4/docs/full_text_indexing.pod): To keep the index up-to-date, you will need to run: /opt/rt4/sbin/rt-fulltext-indexer ...at regular intervals. By

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

On Dec 9, 2016, at 2:06 PM, Alex Hall > wrote: I thought the tool I had to run periodically was /opt/rt4/sbin/rt-fulltext-indexer. That's the one guides tell me to run; the setup tool seems to be the initial database adjustment tool, but once it

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

I thought the tool I had to run periodically was /opt/rt4/sbin/rt-fulltext-indexer. That's the one guides tell me to run; the setup tool seems to be the initial database adjustment tool, but once it runs once, I thought I had to run the indexer every so often. The indexer is the tool that refuses

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

On Dec 9, 2016, at 1:33 PM, Alex Hall > wrote: I still don't have this working, so any input would be great. I just wanted to add that, since my last email on the topic, I've tried putting an rtrc file in /root, since I'm running this as root for

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

I still don't have this working, so any input would be great. I just wanted to add that, since my last email on the topic, I've tried putting an rtrc file in /root, since I'm running this as root for the moment. It didn't help. I've also looked through the actual file, trying to find where it gets

Re: [rt-users] Permissions on Customfield for CommandByEmail

pls ignore. those CF's are not the ones needing updating. something else is up On 09/12/16 20:49, Woody - Wild Thing Safaris wrote: HI All, I'm trying to set a custom field on create using the headers X-RT-Command: CF.{PNR}: 12345678 X-RT-Command: CF.{Surname}: Bloggs logs show: [7552]

[rt-users] Permissions on Customfield for CommandByEmail

HI All, I'm trying to set a custom field on create using the headers X-RT-Command: CF.{PNR}: 12345678 X-RT-Command: CF.{Surname}: Bloggs logs show: [7552] [Fri Dec 9 17:35:30 2016] [debug]: Got command customfield{pnr} => 12345678

Re: [rt-users] Count and Group By CF

On Fri, Dec 9, 2016 at 11:23 AM, Barton Chittenden wrote: > We use a CF called 'Community Bug' to track bugzilla bug numbers associated > with customer tickets. It would be really useful to know which values of > CF.{Community Bug} occur most often. > > If you'll

[rt-users] Count and Group By CF

We use a CF called 'Community Bug' to track bugzilla bug numbers associated with customer tickets. It would be really useful to know which values of CF.{Community Bug} occur most often. If you'll pardon a mix of SQL and query builder syntax, I'm looking to do something like this: SELECT

Re: [rt-users] missing callbacks in 4.4.1 CSS?

Le 09/12/2016 à 17:08, Alex Hall a écrit : > Thanks. By "lib", I assume you just mean to make a folder somewhere, > then use "@import myNewLib/myFile.css"? Should I make a replacement > for the css file in local/html/NoAut/something that I'm replacing? I > actually don't see a static folder around

Re: [rt-users] missing callbacks in 4.4.1 CSS?

Hey Alex, On Fri, Dec 9, 2016 at 10:08 AM, Alex Hall wrote: > Thanks. By "lib", I assume you just mean to make a folder somewhere, then > use "@import myNewLib/myFile.css"? Should I make a replacement for the css > file in local/html/NoAut/something that I'm replacing? I

Re: [rt-users] missing callbacks in 4.4.1 CSS?

Thanks. By "lib", I assume you just mean to make a folder somewhere, then use "@import myNewLib/myFile.css"? Should I make a replacement for the css file in local/html/NoAut/something that I'm replacing? I actually don't see a static folder around this CSS folder, so I'm not quite sure what should

Re: [rt-users] missing callbacks in 4.4.1 CSS?

Hi Alex, No need for a callback. Just include your CSS files in a lib. There is a function call you can make to include a CSS file in /static/css/. This is the proper way in, at least, 4.2. -m On Dec 9, 2016 9:55 AM, "Alex Hall" wrote: > Hey all, > I'm trying to add a

[rt-users] missing callbacks in 4.4.1 CSS?

Hey all, I'm trying to add a background image to a div, so went looking for the callback the wiki describes. The wiki uses 3.8, and I'm on 4.4.1, but I didn't think that mattered. Yet, I can't find any callbacks by looking in main.css or base.css, and the wiki's big list of 4.2 callbacks has no

Re: [rt-users] Searching for tickets with empty CF in RT 4.2.8

Hi Thomas, On Fri, Dec 9, 2016 at 4:53 AM, Thomas Oddsund wrote: > Hello, > > I have some saved searches on my dashboard. Three of them are based on a > Custom Field; one show tickets where the CF is set to X, one where CF is set > to Y, and one is supposed to show

Re: [rt-users] RT 4.4.1 LDAP Authentication issue.

Hi, Sorry, i used the shredder to remove all user from RT user's DB an now it's work fine. Thank you everyone for your help. Regards, 2016-12-09 14:56 GMT+01:00 Martin Wheldon < martin.whel...@greenhills-it.co.uk>: > Hi, > > Sorry, please disregard my last response, the user account has been

Re: [rt-users] RT 4.4.1 LDAP Authentication issue.

Hi, Sorry, please disregard my last response, the user account has been found. Could you post the RT logs please? Best Regards Martin On 2016-12-09 13:44, Martin Wheldon wrote: Hi, Looks like a ldap acl issue, is your ldap search user able to access the users mail attribute? Best Regards

Re: [rt-users] RT 4.4.1 LDAP Authentication issue.

Hi, Looks like a ldap acl issue, is your ldap search user able to access the users mail attribute? Best Regards Martin On 2016-12-09 13:37, Claude EDUMA wrote: LDAP logs show that user is retreive, but not bind. - SRCH base="o=corp.mycorp.com [2]" scope=2

Re: [rt-users] RT 4.4.1 LDAP Authentication issue.

LDAP logs show that user is retreive, but not bind. - SRCH base="o=corp.mycorp.com" scope=2 filter="(&(objectClass=privperson)(mail=claude.ed...@ext.mycorp.com))" attrs="cn mail mail" [09/Dec/2016:14:16:47 +0100] conn=9480527 op=2 msgId=3 - RESULT err=0 tag=101 nentries=1 etime=0

Re: [rt-users] RT 4.4.1 LDAP Authentication issue.

Hi, You could either use another unique attribute i.e mail or add another uid to each RT user prefixed by a letter. dn: uid=123456,dc=my,dc=domain uid: 123456 uid: x123456 Best Regards Martin On 2016-12-09 12:49, Joop wrote: On 9-12-2016 13:38, Claude EDUMA wrote: Hi Joop, Thank you

Re: [rt-users] RT 4.4.1 LDAP Authentication issue.

On 9-12-2016 13:38, Claude EDUMA wrote: > Hi Joop, > > > Thank you for your quick answer. > We have tested with non numerical username and result is OK. > Well in my organisation we use ldap uid for username. Any suggestion > to resolve this issue ? > Please keep the list in the loop. I think the

[rt-users] Searching for tickets with empty CF in RT 4.2.8

Hello, I have some saved searches on my dashboard. Three of them are based on a Custom Field; one show tickets where the CF is set to X, one where CF is set to Y, and one is supposed to show tickets tagged with something other then X or Y. To make the third search, I created the following

Re: [rt-users] RT 4.4.1 LDAP Authentication issue.

On 9-12-2016 11:11, Claude EDUMA wrote: > Hi everyone. > First sorry for my english i'm french. > > I try a couple of week to have LDAP authentication with my fresh RT > 4.4.1 installation. > All seem good but login still fail. > > -- > First login : > - > [13619] [Wed Dec 7 16:42:02

[rt-users] RT 4.4.1 LDAP Authentication issue.

Hi everyone. First sorry for my english i'm french. I try a couple of week to have LDAP authentication with my fresh RT 4.4.1 installation. All seem good but login still fail. As you ca see in logs, if it's first time that user try to login, he is create in RT but and all cheks seem to be OK but