[rt-users] Move tickets to queue but don't allow ticket creation
We have a "Triage" queue and a number of problem-type queues. Ideally, we'd like to allow tickets to only be created in the Triage queue and then be moved to the appropriate problem queue, but it appears that we need the "Create Ticket" permission on a queue to move tickets to it. Is there any way of achieving what we want? Thanks, Keith -- "The great enemy of communication is the illusion of it" - William Whyte
[rt-users] Assets Advanced Search
Is there a way of "advanced searching" assets? For example, I'd like to search for all assets where status != "EOL" etc. When searching tickets there's always an advanced tab where I can manually edit the search string but I'm unable to find this with assets.