[rt-users] The default queue via RT

2017-02-19 Thread Chris Willard
Hello All,

Is  it  possible  to  change  the email from address (e.g. The default
queue via RT)?

I found how to change the email text (templates) but not the sender!

-- 
Best regards,
Chris



Re: [rt-users] The default queue via RT

2017-02-19 Thread Matt Zagrabelny
Hi Chris,

On Sun, Feb 19, 2017 at 2:19 PM, Chris Willard  wrote:
> Hello All,
>
> Is  it  possible  to  change  the email from address (e.g. The default
> queue via RT)?

What version of RT are you using?

For recent versions:

Admin -> Queues -> Select

Then select the queue that corresponds to the queue that the ticket is in.

Under Basics, edit the Description.

-m


[rt-users] How to allow user to modify his email address in RT

2017-02-19 Thread Anish Parameswaran
Hi,

I am using  RT4 for ticketing system .
How to allow a user to change his own mail ID.
For admin user there is a menu

* Logged In as root  ---> Settings  ---> About Me *

How to allow  user self modification for normal user. ?

-- 
Thanks & Regards,
Anish