[rt-users] Action mene history blank

[Chris Willard]

Hello Rt-users,

When I reply using the action menu the history is empty! Is this a bug
and is there a fix?

-- 
Best regards,
Chris

[rt-users] rt could not create user from command line

[Peter Nikolaidis]

Greetings,

I have a number of users to create. Large enough that I don't want to do it
by hand. I figured I'd just script the rt command line tool to run against
a CSV file, but when I try even a single user from the command line, I get
the following output

$ rt create -t user set Name="Joe Blow" EmailAddress=joe.b...@example.com \
Organization="Example Organization Password="asdhjrewkj" Comments=" "
rt: # Could not create user.
# Could not create user.

Any idea what I'm doing wrong?

Thanks,

Peter
-- 
Peter Nikolaidis
CISSP

, GCFE 
, GCIH 
, GPPA 
, GSNA 
Paradigm Consulting Co.
MA:617.517.2940 * NH:603.676.7119 * VT:802.234.6368
http://pa.radigm.com

Re: [rt-users] RT 4 on Amazon EC2

[François Meehan]

I found a work around, instead of Apache I use NGINX and that works.

Little did I know that sending mail from an EC2 instance is problematic to
say the least.

Thanks all for your help.

On Tue, Feb 21, 2017 at 2:11 PM, François Meehan  wrote:

> Hi,
>
> I have restored a production instance of RT to an Amazon EC2 t2.small
> virtual machine. It has 2 Gig of RAM.
>
> I can’t get Apache with Mod_FCGI to work but RT will run ok when using the
> stand alone server.
>
>
> There are no error message to help.
>
> One particularity of EC2 is that is does not have a memory Swap file
> configured. I wonder if this can cause the issue.
>
> Has anyone successful at running RT 4 on EC2?
>
> Thanks in advance,
>
> --
>
> [image: VuWall]  *François MEEHAN*
> IT Administrator
> Administrateur TI T: +1 514-505-4436 <(514)%20505-4436>
> Skype: VuWall-Support
>



-- 

[image: VuWall]  *François MEEHAN*
IT Administrator
Administrateur TI T: +1 514-505-4436
Skype: VuWall-Support

Re: [rt-users] Action mene history blank

[Matt Zagrabelny]

Hi Chris,

On Fri, Feb 24, 2017 at 11:27 AM, Chris Willard  wrote:
> Hello Rt-users,
>
> When I reply using the action menu the history is empty! Is this a bug
> and is there a fix?

So we are on the same page:

reply = correspondence (this is part of RT, there is a dual name for a
"public" reply vs a private one (comment)).

To answer your question: Nope. Not a bug. A "reply" (from the Actions
menu) is a new message for the ticket history. You can reply to any
transaction (correspondence or comment) in the ticket display and get
that txn's contents quoted in your reply - so it looks like a reply to
an email. If you only ever reply via the ticket history of txns, then
your replies will always have the history quoted in the contents.

-m