[rt-users] Create new validation

2006-05-24 Thread Mathew Snyder
I want to create a new validation for custom fields that would check the format of a date. Where would I add this? -- Mathew Snyder Systems Administrator Network+ ServerVault TechOps ___

RE: [rt-users] Spreadsheet view displays more columns than in search

2006-05-24 Thread Flynn, Timothy J
Eric, That's the weird part. It is the same exact query. They perform the search and see the web results, then they click the spreadsheet link and it comes up different than what is in the web results. I haven't applied the patch yet. Will that fix it? Thanks, -Tim -Original

[rt-users] RT 3.4.4 Links Error

2006-05-24 Thread Torsten Brumm
Hi RT Users, I get a very strange error at the Links Section of a ticket (and also if i use the links Tab) This Ticket has a Refered by Link from RTFM and it was merged into another ticket. I have tried to reproduce this error, but no luck... It only occurs from time to time. Torsten The

RE: [rt-users] Spreadsheet view displays more columns than in search

2006-05-24 Thread Flynn, Timothy J
Eric, I just dumped the TSV results to a txt file and opened with ultraedit and the data is fine. Excel is messing up the data somehow. Doesn't appear to be an RT issue, but it might be an escaping issue due to some of the content in the ticket. Thanks for the link on the patch

[rt-users] Field validation

2006-05-24 Thread Thiago Cristino dos Santos
Hi, there's some way to perform field validation in RT (mandatory fields, date formats, number formats, etc) ? Thiago ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support:

Re: [rt-users] Field validation

2006-05-24 Thread Todd Chapman
On Wed, May 24, 2006 at 10:22:28AM -0300, Thiago Cristino dos Santos wrote: Hi, there's some way to perform field validation in RT (mandatory fields, date formats, number formats, etc) ? Thiago Install RT 3.6 when it comes out. 3.6rc2 is available now. -Todd

Re: [rt-users] Create new validation

2006-05-24 Thread Todd Chapman
On Wed, May 24, 2006 at 03:20:36AM -0400, Mathew Snyder wrote: I want to create a new validation for custom fields that would check the format of a date. Where would I add this? This is in RT 3.6. ___

[rt-users] ldap overlay auth methods

2006-05-24 Thread Chris Hall
Hello, I'm using the LDAP overlay and having trouble with getting RT to autocreate new users. The user creation is working now, but now LDAP users are able to login using both their LDAP passwords, and the previously used RT passwords. My AuthMethods are: Set($AuthMethods, ['LDAP',

[rt-users] Slow query results on search in content.

2006-05-24 Thread Dave Wells
Hi, My users have been experiencing issues when they try and search on content in all Tickets. The problems they experience are a very long wait 30-40 mins for the results to appear or most often the page will just hang and go to a blank page. We have approx 45000 tickets in our database. I

Re: [rt-users] RT 3.4.4 Links Error

2006-05-24 Thread Frank Pater
Hi Torsten, I ran into this last week (RT 3.4.5), and wasn't able to find much on Google or the list archives about it. It does seem to come up when people are trying to do different things. In our situation, it was the result of the following: 1) Two tickets were created for the same issue

AW: [rt-users] RT 3.4.4 Links Error

2006-05-24 Thread Torsten Brumm
Hi Frank, We didn't delete something, but we merged to tickets and one of them had a referer to RTFM. It drives me crazy, that i can't reproduce this and i'm also stepping in the dark, because i can't figure out the way the steps where done, because the Extract Article from the Ticket to the RTFM

RE: [rt-users] Spreadsheet view displays more columns than in search

2006-05-24 Thread Flynn, Timothy J
After reviewing my changes further I believe I came up with a better solution for escaping tabs. In the file rtroot/share/html/Search/Elements/Results.tsv Instead of the line: $val =~ s/(\n|\r)//g; And instead of the previous change I suggested: $val =~ s/(\n|\r|\t)//g; I am going to

[rt-users] Display User Information

2006-05-24 Thread Craig Moscicki
Good morning! We are trying to display information in the More about... section of the Basics tab for users. We want to show the Address, Phone Number and Department for our customers. We are using this callback: /opt/rt36prod/local/html/Callbacks/local/Ticket/Elements/

Re: [rt-users] Adding comments to a ticket via the API, scrips don't activate?

2006-05-24 Thread Stephen Turner
At Wednesday 5/24/2006 10:35 AM, Stewart Tranter wrote: Hi, As part of an escalation script, I need to add a comment to the escalated ticket and then CC this comment to another user. I have created the following code: CCMessageTo = $queueadmin, Stewart, I think

Re: [rt-users] Display User Information

2006-05-24 Thread Todd Chapman
See sub _OverlayAccessible in lib/RT/Users_Overlay.pm. On Wed, May 24, 2006 at 10:49:26AM -0400, Craig Moscicki wrote: Good morning! We are trying to display information in the More about... section of the Basics tab for users. We want to show the Address, Phone Number and Department for

Re: [rt-users] Display User Information

2006-05-24 Thread Todd Chapman
Sorry, that's User_Overlay.pm On Wed, May 24, 2006 at 10:49:26AM -0400, Craig Moscicki wrote: Good morning! We are trying to display information in the More about... section of the Basics tab for users. We want to show the Address, Phone Number and Department for our customers. We are

[rt-users] First Impressions of RT V3.6.0rc2

2006-05-24 Thread Nick Metrowsky
Hi Everyone, I thought I would take a look at RT 3.6.0rc2 this morning to see what it would take to upgrade from 3.4.4. On installation, the install required installing two perl CPAN modules and it failed to do it via make fixdeps, so I had to do them by hand. Not a big deal. The

Re: [rt-users] Shared Search for Tickets Resolved by me

2006-05-24 Thread Todd Chapman
Try: Owner = '__CurrentUser__' I think that only works in 3.6 though. -Todd On Wed, May 24, 2006 at 09:47:37AM -0500, Steve Waltner wrote: I would like to create a Shared Search on RT 3.4.4 which queries for tickets that I resolved during the last month. The problem is I can't figure out

RE: [rt-users] First Impressions of RT V3.6.0rc2

2006-05-24 Thread Nick Metrowsky
Hi Jesse, Thank you for the tip. It is appreciated. Also, when I switched to 3.4-compat mode, the links for Asset Tracker V1.2.3 now work. I will admit, 3.4-compat mode is much easier on the eyes and it provides slightly larger fonts, the best of both worlds. Take care! Nick PS I found where

[rt-users] Famous RT + FastCGI error

2006-05-24 Thread Avishay Aton
I am trying to setup rt 3.4.5 with fastcgi on redhat enterprise 4 .i took the configuration from RHEL4InstallGuide. I also read the RT Essential bookmy /etc/httpd/conf/httpd.conf Virtual host :NameVirtualHost *:80 VirtualHost *:80 ServerAdmin root ServerName rt3.example.com DocumentRoot

[rt-users] Cannot find the location of RT.pm that defines $RT::LocalPath

2006-05-24 Thread Roger Mastrude
I'm running Makefile.pm to install RTFM 2.1.40, and getting an error message: Cannot find the location of RT.pm that defines $RT::LocalPath in: inc /usr/lib/perl5/5.8.7/i586-linux-thread-multi /usr/lib/perl5/5.8.7 /usr/lib/perl5/site_perl/5.8.7/i586-linux-thread-multi

Re: [rt-users] Shared Search for Tickets Resolved by me

2006-05-24 Thread Steve Waltner
Todd, Thanks for the suggestion. As you suspected, this appears to be a feature that is being added in 3.6. This returned no results for me, when Owner = 'swaltner' returned 19 tickets. We'll keep an eye out for the release of 3.6.0 and upgrade to that when it gets released. Steve On

RE: [rt-users] First Impressions of RT V3.6.0rc2

2006-05-24 Thread Duncan Shannon
Logging in, frankly I like the user interface to 3.4.4 better, I think the lack of shading and borders causes a lot more eye strain, especially on an Does anyone have any screen shots of the new interface handy? Im quite excited to see it. duncan ___

RE: [rt-users] First Impressions of RT V3.6.0rc2

2006-05-24 Thread Joshua Colson
On Wed, 2006-05-24 at 11:16 -0500, Duncan Shannon wrote: Logging in, frankly I like the user interface to 3.4.4 better, I think the lack of shading and borders causes a lot more eye strain, especially on an Does anyone have any screen shots of the new interface handy? Im quite excited to

Re: [rt-users] Famous RT + FastCGI error

2006-05-24 Thread Avishay Aton
Hi,I already done thatswitched to user web which is the user ,apache run underand typing : /opt/rt3/bin/mason_handler.fcgi yields the RT LOGIN PAGE(i can see the html in the console) here is part of the output:Pragma: no-cacheSet-cookie: RT_SID_example.com.=3db8545102152ba16be3ca0dc20e48d1;

[rt-users] Impressions of 3.6.0r2

2006-05-24 Thread Mike Patterson
Thanks for the demo site Joshua. So far I'm impressed with 3.6.0, simple search will do a lot to appease the masses (wah, searching is too hard, so I'll keep creating new tickets to ask about old tickets). I was hoping that it would include a feature to change ticket history sorting

Re: [rt-users] Shared Search for Tickets Resolved by me

2006-05-24 Thread Kenneth Crocker
Steve Waltner wrote: I would like to create a Shared Search on RT 3.4.4 which queries for tickets that I resolved during the last month. The problem is I can't figure out how to tell the search engine to query for me based on who is currently logged into the web interface. I'm very new to

Re: [rt-users] First Impressions of RT V3.6.0rc2

2006-05-24 Thread Vivek Khera
On May 24, 2006, at 11:23 AM, Nick Metrowsky wrote:On installation, the install required installing two perl CPAN modules and it failed to do it via “make fixdeps”, so I had to do them by hand. Not a big deal. The rest of the install/upgrade went flawlessly. Let’s just say it was much easier to go

[rt-users] Requestors not receiving mail

2006-05-24 Thread Thomas Vincent
I am running RT 3.4.5, and today I added another 6 ques for an even dozen. But my new queues even though they appear identical to the old ones, do not send email the requestor. We have disabled autoreply upon initial creation of the ticket. Other then that it is a default install. Scrips

[rt-users] Mason question

2006-05-24 Thread Luke Vanderfluit
Hi. I'm running RT on a test box and want to run another application that uses HTML::Mason In my httpd.conf file I've set up an alias for the other application as follows: /~~~ DocumentRoot /usr/local/rt3/share/html #DocumentRoot