I want to create a new validation for custom fields that would check the
format of a date. Where would I add this?
--
Mathew Snyder
Systems Administrator
Network+
ServerVault TechOps
___
Eric,
That's the weird part. It is the same exact query. They perform the
search and see the web results, then they click the spreadsheet link and
it comes up different than what is in the web results. I haven't
applied the patch yet. Will that fix it?
Thanks,
-Tim
-Original
Hi RT Users,
I get a very strange error at the Links Section of a ticket (and also if i
use the links Tab)
This Ticket has a Refered by Link from RTFM and it was merged into another
ticket. I have tried to reproduce this error, but no luck... It only occurs
from time to time.
Torsten
The
Eric,
I just dumped the TSV results to a txt file and opened with
ultraedit and the data is fine. Excel is messing up the data somehow.
Doesn't appear to be an RT issue, but it might be an escaping issue due
to some of the content in the ticket.
Thanks for the link on the patch
Hi,
there's some way to perform field validation in RT (mandatory fields, date formats, number formats, etc) ?
Thiago
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On Wed, May 24, 2006 at 10:22:28AM -0300, Thiago Cristino dos Santos wrote:
Hi,
there's some way to perform field validation in RT (mandatory fields, date
formats, number formats, etc) ?
Thiago
Install RT 3.6 when it comes out. 3.6rc2 is available now.
-Todd
On Wed, May 24, 2006 at 03:20:36AM -0400, Mathew Snyder wrote:
I want to create a new validation for custom fields that would check the
format of a date. Where would I add this?
This is in RT 3.6.
___
Hello,
I'm using the LDAP overlay and having trouble with getting RT to
autocreate new users.
The user creation is working now, but now LDAP users are able to login
using both their LDAP passwords, and the previously used RT passwords.
My AuthMethods are:
Set($AuthMethods, ['LDAP',
Hi,
My users have been experiencing issues when they try and search on
content in all Tickets. The problems they experience are a very long
wait 30-40 mins for the results to appear or most often the page will
just hang and go to a blank page.
We have approx 45000 tickets in our database.
I
Hi Torsten,
I ran into this last week (RT 3.4.5), and wasn't able to find much on Google or
the list archives about it. It does seem to come up when people are trying to
do different things.
In our situation, it was the result of the following:
1) Two tickets were created for the same issue
Hi Frank,
We didn't delete something, but we merged to tickets and one of them had a
referer to RTFM. It drives me crazy, that i can't reproduce this and i'm
also stepping in the dark, because i can't figure out the way the steps
where done, because the Extract Article from the Ticket to the RTFM
After reviewing my changes further I believe I came up with a better
solution for escaping tabs.
In the file rtroot/share/html/Search/Elements/Results.tsv
Instead of the line:
$val =~ s/(\n|\r)//g;
And instead of the previous change I suggested:
$val =~ s/(\n|\r|\t)//g;
I am going to
Good morning! We are trying to display information in the More
about... section of the Basics tab for users. We want to show the
Address, Phone Number and Department for our customers. We are using
this callback:
/opt/rt36prod/local/html/Callbacks/local/Ticket/Elements/
At Wednesday 5/24/2006 10:35 AM, Stewart Tranter wrote:
Hi,
As part of an escalation script, I need to add a comment to the
escalated ticket and then CC this comment to another user. I have
created the following code:
CCMessageTo = $queueadmin,
Stewart,
I think
See sub _OverlayAccessible in lib/RT/Users_Overlay.pm.
On Wed, May 24, 2006 at 10:49:26AM -0400, Craig Moscicki wrote:
Good morning! We are trying to display information in the More
about... section of the Basics tab for users. We want to show the
Address, Phone Number and Department for
Sorry, that's User_Overlay.pm
On Wed, May 24, 2006 at 10:49:26AM -0400, Craig Moscicki wrote:
Good morning! We are trying to display information in the More
about... section of the Basics tab for users. We want to show the
Address, Phone Number and Department for our customers. We are
Hi Everyone,
I thought I would take a look at RT 3.6.0rc2 this morning to
see what it would take to upgrade from 3.4.4.
On installation, the install required installing two perl
CPAN modules and it failed to do it via make fixdeps, so I had to
do them by hand. Not a big deal. The
Try: Owner = '__CurrentUser__'
I think that only works in 3.6 though.
-Todd
On Wed, May 24, 2006 at 09:47:37AM -0500, Steve Waltner wrote:
I would like to create a Shared Search on RT 3.4.4 which queries for
tickets that I resolved during the last month. The problem is I
can't figure out
Hi Jesse,
Thank you for the tip. It is appreciated.
Also, when I switched to 3.4-compat mode, the links for Asset Tracker
V1.2.3 now work. I will admit, 3.4-compat mode is much easier on the
eyes and it provides slightly larger fonts, the best of both worlds.
Take care!
Nick
PS I found where
I am trying to setup rt 3.4.5 with fastcgi on redhat enterprise 4 .i took the configuration from RHEL4InstallGuide.
I also read the RT Essential bookmy /etc/httpd/conf/httpd.conf Virtual host :NameVirtualHost *:80 VirtualHost *:80 ServerAdmin root ServerName
rt3.example.com DocumentRoot
I'm running Makefile.pm to
install RTFM 2.1.40, and getting an error message:
Cannot find the
location of RT.pm that defines $RT::LocalPath in: inc
/usr/lib/perl5/5.8.7/i586-linux-thread-multi /usr/lib/perl5/5.8.7
/usr/lib/perl5/site_perl/5.8.7/i586-linux-thread-multi
Todd,
Thanks for the suggestion. As you suspected, this appears to be a
feature that is being added in 3.6. This returned no results for me,
when Owner = 'swaltner' returned 19 tickets.
We'll keep an eye out for the release of 3.6.0 and upgrade to that
when it gets released.
Steve
On
Logging in, frankly I like the user interface to 3.4.4 better, I think
the lack of shading and borders causes a lot more eye strain,
especially on an
Does anyone have any screen shots of the new interface handy? Im quite
excited to see it.
duncan
___
On Wed, 2006-05-24 at 11:16 -0500, Duncan Shannon wrote:
Logging in, frankly I like the user interface to 3.4.4 better, I think
the lack of shading and borders causes a lot more eye strain,
especially on an
Does anyone have any screen shots of the new interface handy? Im quite
excited to
Hi,I already done thatswitched to user web which is the user ,apache run underand typing : /opt/rt3/bin/mason_handler.fcgi yields the RT LOGIN PAGE(i can see the html in the console)
here is part of the output:Pragma: no-cacheSet-cookie: RT_SID_example.com.=3db8545102152ba16be3ca0dc20e48d1;
Thanks for the demo site Joshua.
So far I'm impressed with 3.6.0, simple search will do a lot to
appease the masses (wah, searching is too hard, so I'll keep
creating new tickets to ask about old tickets).
I was hoping that it would include a feature to change ticket history
sorting
Steve Waltner wrote:
I would like to create a Shared Search on RT 3.4.4 which queries for
tickets that I resolved during the last month. The problem is I
can't figure out how to tell the search engine to query for me based
on who is currently logged into the web interface. I'm very new to
On May 24, 2006, at 11:23 AM, Nick Metrowsky wrote:On installation, the install required installing two perl CPAN modules and it failed to do it via “make fixdeps”, so I had to do them by hand. Not a big deal. The rest of the install/upgrade went flawlessly. Let’s just say it was much easier to go
I am running RT 3.4.5, and today I added another 6 ques for
an even dozen. But my new queues even though they appear identical to the old
ones, do not send email the requestor. We have disabled autoreply upon initial
creation of the ticket. Other then that it is a default install. Scrips
Hi.
I'm running RT on a test box and want to run another application that
uses HTML::Mason
In my httpd.conf file I've set up an alias for the other application as
follows:
/~~~
DocumentRoot /usr/local/rt3/share/html
#DocumentRoot
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