Hello ,
recently we have spam coming to RT, it is correctly tagged by our Spamassasin
on gateway
however, I wanted keep this messages out of queue.
We are using qmail / vpopmail /spamassassin, for tagging we are using
tag SPAM, maildrop will do rest.
after some coffee ;) here are
I posted this on the developer list but got no response, I thought I
would post it on the larger users list and see if anyone had any
suggestions. I am quite confounded by this issue so any help anyone
could provide would be very appreciated.
Problem Synopsis:
users with the modify self
Hi,
I am using RT 3.2.3 on Red Hat 9. I am facing the problem
in giving the group rights to custom field. I am referring a book called RT
Essential (they are referring RT Ver 3.1.15) in which it has been mentioned
that you can modify custom field access control.( through
Hey Everyone,
Over the weekend we received spam from some domain, after the
autoreply was sent to them, we received 3000+ e-mails from the domain
responding that the address did not exist.. We're probably still
receiving the e-mails but I put a block on the domain once I came in
this morning.
We are very new at using RT(3.4.5 on fedora Core 4) and I have a
question on actually how to handle things. When I receive a telephone
request (We are slowly moving away from that type of request) I enter it
into RT by creating a ticket in the proper Queue changing the requestor
from me to the
Update Ticket.
Save Changes applies to the mail squelching section.
-Todd
On Tue, May 30, 2006 at 01:57:48PM -0400, John Boris wrote:
We are very new at using RT(3.4.5 on fedora Core 4) and I have a
question on actually how to handle things. When I receive a telephone
request (We are slowly
RT 3.4.5/AT
1.2.3
I noticed that if a
user has global ModifyCustomField rights, they can change custom field values in
any ticket/asset, even if they don't have ModifyTicket/ModifyAsset for the
ticket/asset. This seems very odd as the CFs are clearly part of the
ticket/asset.
I need
Jesse may have inadvertently touched on this in his response. It looks
like your default character set is utf8, but Jesse suggested doing dumps
with --with-default-charset=binary. Hmmm2+2= ___ maybe? Anyone
tried setting
[mysqld]
character-set-server = binary
and reporting back?
But
On Tue, 2006-05-30 at 13:01 -0700, Philip Kime wrote:
RT 3.4.5/AT 1.2.3
Any ideas appreciated. I tried assigning ModifyCustomField to the
Requestor Role only so they don't get the right on assets but this
seems to not work - I can't modify any ticket custom fields any more
and it only
Hello all,
I am new to RT and am trying to make a decision on the best OS to
install RT on. We had trouble getting it to run on Windows and decided
to setup a Linux box. Now I just have to decide which variant is the
most straightforward to setup.
This is going to be a small setup, maybe
Dan Franks wrote:
I am new to RT and am trying to make a decision on the best OS to
install RT on. We had trouble getting it to run on Windows and decided
to setup a Linux box. Now I just have to decide which variant is the
most straightforward to setup.
This is going to be a small setup,
I will be out of the office from Monday May 29 thru Tues June 6th. I will
respond to your email when I return to the office.
Thanks,
Joe
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Jesse Vincent
On Tue, May 30, 2006 at 09:22:12PM -0500, Joe.harbison wrote:
I will be out of the office from Monday May 29
I wish the fix was that simple, but changing the default charset on mysql,
then restarting it, does not fix the problem. I agree that this is looking
more and more like some kind of issue between mysql and rt and agreeing on
what charset things are in.
--
Ted Serreyn Phone:
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