Hi.
I need to find out which tickets have been created by emails sent in to RT.
I'm thiking maybe I can add an attribute value with rt-mailgate, haven't
checked the API yet.
Anyone know of a way to do this?
Thanks.
Kind regards.
--
Luke Vanderfluit.
Analyst/Programmer.
Internode Systems Pty.
Todd,
Cool!, and gotcha. Thanks for the quick reply, Dude. (you know, I'm working
in California.)
-Bill
-Original Message-
From: Todd Chapman [mailto:[EMAIL PROTECTED]
Sent: Monday, June 12, 2006 8:01 PM
To: Bill Chever
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RE: c
Bill,
You should also use "return;" instead of "return (undef);"
because the later will evaluate to true if the scrip
condition were to be called in a list context. See
Perl Best Practices for more info.
-Todd
On Mon, Jun 12, 2006 at 03:57:45PM -0700, Bill Chever wrote:
> Found it! I was using O
Seriously, though, have you tried? There are less interesting things on
the list than rt://
http://www.iana.org/assignments/uri-schemes.html
You could always push it as a general URI-enabled app bug reporting URI
scheme that resolves to a ticket in some ticketing system. What
ticketing system has
Hi.
Thanks for your help.
The problem has been solved by adding the default character set directive.
Kind regards.
Luke.
Luke Vanderfluit wrote:
Hi.
I have a cron job that does a database backup for RT.
That backup is currently failing with the following error:
mysqldump: Error 2020: Got p
Found it! I was using On Create and should have
been using User Defined so the system would actually use the scrip.
Doh!
Thanks
anyway!
Bill
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.best
Hi
All:
Using RT
3.4.5
I have a custom
field for Severity of the issues submitted, and I want to have a cell phone
paged in the event of a ticket being created with a Severity of
Critical.
Under
Configuration->Global->Scrips, I have a scrip with the following
attributes;
Descripti
> It's the "fsck.com-rt" part which is hard-coded in as the default. If
> you look in the DB table "Links", you'll see. I think that this scheme
> thing is very nice idea but I would have thought that the default would
> be better left at just "rt" so URIs would default to:
>
If you can get IANA
I noticed my http servers are taking a lot of memory per session. I have 11 http session running with each ones VSZ is between 500 to 700MB and RSS is between 220 to 350MB. Is this normal?I am using RT 3.4.5 with mod_perl-
1.29 and apache_1.3.33 on Solaris 10 x86 in Sun Fire V20z with 4G real memor
>
> I hope this makes enough sense to be understandable. I'm sure there's
a
Mmm... sort of.
> way to do it. I'm just not versed with apache and WWW enough to know
> how to proceed.
>
sounds like an apache thing, not an RT thing. I'd start with apache and
virtual host configurations.
Good
Well I think it's supposed to allow you to have custom URI schemes so
that you could, for example, have custom resolver code for a certain
scheme that might even pull in data from external sources or do special
things to certain Tickets etc. the default scheme for tickets results in
URIs like this
What is this URI used for in RT? How does RT use it?
Philip Kime wrote:
I was more wondering how hard it would be to just default them to an
"rt" scheme since it would seem to make more sense for people who have
nothing to do with the fsck.com domain. Even RT has nothing to do with
the fsck.com
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Ive been given the task of migrating our ticketing system RT 3.0.12
running on solaris 9 w/ Apache/1.3.31 (Unix) PHP/4.3.9
mod_fastcgi/2.4.2 mod_ssl/2.8.19 OpenSSL/0.9.7d & mysql
On the new server solaris 10 I already have Apache/2.0.58 (Unix)
mod_s
Hi all,
I'm trying to add a new right as documented in Chapter 10 of "RT Essentials".
We're running v3.4.5. So far I've added a lib/RT/Queue_Local.pm that looks
like this:
package RT::Queue;
use strict;
no warnings qw(redefine);
$RIGHTS = {
SeeOnDashboard => "bentlema
I'm getting resistance to a pre-release; is there any way to resolve the
issue in 3.4.5?
> On Mon, Jun 12, 2006 at 01:58:28PM -0500, Joel Peter Anderson wrote:
> >
> > We're working on a transition from a system running RT 3.0.12 to 3.4.5 and
> > I've run into a problem using the RT CLI - which i
On Mon, Jun 12, 2006 at 01:58:28PM -0500, Joel Peter Anderson wrote:
>
> We're working on a transition from a system running RT 3.0.12 to 3.4.5 and
> I've run into a problem using the RT CLI - which is important to me
> because I've built a bunch of automation on top of the RT CLI commands.
>
I have a server that I would like to get rt running on but I've come to
a couple of problems that I can't resolve myself. The machine is CentOS
4.3 and I've followed the install guide for RHEL4 and have everything
installed and ready except I can't figure out how to get to the web
interface. I th
We're working on a transition from a system running RT 3.0.12 to 3.4.5 and
I've run into a problem using the RT CLI - which is important to me
because I've built a bunch of automation on top of the RT CLI commands.
As far as I've tested, all the existing CLI functionality exists ...
*EXCEPT* for
[In the future, please reply to the list so everyone can benefit.]On 6/12/06, Brent <[EMAIL PROTECTED]
> wrote:-BEGIN PGP SIGNED MESSAGE-Hash: SHA1- From what directory do i run "make fixdeps". Also is that a perl
thing that could be added via CPAN ?Run it from your RT install directory.
On 6/12/06, Brent <[EMAIL PROTECTED]> wrote:
-BEGIN PGP SIGNED MESSAGE-Hash: SHA1Hello,I'm have installed Apache/2.0.58 (Unix) mod_ssl/2.0.58 OpenSSL/0.9.8aPHP/4.4.2 mod_fastcgi/2.4.2 mod_perl/2.0.2 Perl/v5.8.7 with Mysql ona solaris 10 server in an effort to try to get RT3 running. Howev
sorry for the many emails..
i
have followed the steps from http://www.gossamer-threads.com/lists/rt/users/45172?search_string=scrip%20order;#45172
and set the extraction scrip as user defined do
something in transaction batch mode using the
if ($self->TransactionObj->Type eq 'Create') {
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hello,
I'm have installed Apache/2.0.58 (Unix) mod_ssl/2.0.58 OpenSSL/0.9.8a
PHP/4.4.2 mod_fastcgi/2.4.2 mod_perl/2.0.2 Perl/v5.8.7 with Mysql on
a solaris 10 server in an effort to try to get RT3 running. However
when i try to access the RT3 site it
On Mon, 2006-06-12 at 17:46 +0200, Stefan Lesicnik wrote:
> Hi Guys,
>
> I hope someone can help me. I have two computers both running Gentoo
> Linux, PHP 5.1.2 / 5.1.4, perl 5.8.8, perl fcgi 0.67 and RT 3.4.5.
>
> The one machine is using perl, the other using fastcgi. I am
> experiencing prett
At Monday 6/12/2006 11:46 AM, Stefan Lesicnik wrote:
Hi Guys,
I hope someone can help me. I have two computers both running Gentoo
Linux, PHP 5.1.2 / 5.1.4, perl 5.8.8, perl fcgi 0.67 and RT 3.4.5.
The one machine is using perl, the other using fastcgi. I am
experiencing pretty much the same p
Hi Guys,
I hope someone can help me. I have two computers both running Gentoo
Linux, PHP 5.1.2 / 5.1.4, perl 5.8.8, perl fcgi 0.67 and RT 3.4.5.
The one machine is using perl, the other using fastcgi. I am
experiencing pretty much the same problem on both machines. I log into
the system fine, an
I am trying to do 2
things when a ticket is created.
first is to extract
some of the content and input it into custom fields then sends an auto response
with the contents of the custom fields.
I have renamed the
templates and script names in alphabetical order but the auto response is st
RT 3.4.5. And I have no
idea what is actually faulting. I’m seeing some warnings in rt.log about
uninitialized values.
Example:
[warning]: Use of
uninitialized value in string eq at
/opt/rt3/share/html/RTx/Statistics/Elements/Tabs line 58.
(/opt/rt3/lib/RT.pm:287)
[warning]:
What version of RT? Do you get any sort
of information about what’s actually faulting? Httpd? Gd, etc…..?
--
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
[EMAIL PROTECTED]
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Speicher
I’m getting a child pid exit signal Segmentation
fault (11) in our Apache error_log whenever we try to view a graph with
RTx::Statistics.
Did troubleshooting to rule out GD::Graph and GD overall.
The samples for GD::Graph work and I’m only getting the
Segmentation fault when I try to
At Friday 6/9/2006 08:04 PM, Ole Craig wrote:
Is it possible to provide http and https access to the same RT instance
without running completely separate configuration trees and mason
caches?
I have a setup now where the only difference between the http instance
and the https instance is that th
At Thursday 6/8/2006 07:15 PM, you wrote:
Is there a way to see all of the values stored in $Ticket just for
debugging purposes from the template ?
I am having problems calling CustomField values into the template.
I am including this in my templates
{$Ticket->CustomFieldValues('CustomFieldNa
Did anyone get anywhere with this?
Think I have the same problem.
On Thursday 20 April 2006 14:48, [EMAIL PROTECTED] wrote:
> Please accept my apologies if this particular dead horse has been
> sufficiently beaten, but I'm new to this list and I've already searched
> through Google as well as the
Hi,
I would love to be able to change the current priority and duedate from
the reply, comment etc. screens. I am sure this can be done with
Overlays/Callbacks but I am not sure how and what to call. Surely
someone already has done this one way or the other.
Any help is greatly appreciated!
Kind
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