[rt-users] Error after building custom fields

Hi all. Using RT 3.4.5. 15 custom fields I've been playing with Custom Fields, essentially to give Sales Engineers a way to enter the Organization to which the ticket is attached. I created my Custom Field, called Organization, and gave see/modify to privileged users and no rights to unprivs.

[rt-users] Sending multipart text/html or just html

Hi, I'd like to send text/html-multipart mail or even just html mail on outoing correspondence, but something seems to force the content-type header into text/plain. Any ideas how to solve it or what I'm doing wrong? -- regards, Robin

[rt-users] LdapOverlay and 3.6.0?

Dear all, We are ready to upgrade our clients RT instances to 3.6.0 from 3.4.5, but the only thing left is: http://wiki.bestpractical.com/index.cgi?LdapOverlay Has anyone tried this with 3.6.0? Thanks, Gavin. P.S. We upgraded from 3.4.5 fine, but we haven't setup LDAPOverlay for ourselves

Re: [rt-users] RT for Windows

Eru wrote: Hi, I just want to know if you have any info for setup RT in a Windows system, what do I need? is not able to install it in a Unix enviroment, so please help. The wiki can answer loads of your day-to-day questions. It has some info on installing and setting RT up:

Re: [rt-users] RT for Windows

Original Message From: [EMAIL PROTECTED] Date: 19-Jun-2006 13:42 To: Subj: [rt-users] RT for Windows Hi, I just want to know if you have any info for setup RT in a Windows system, what do I need? is not able to install it in a Unix enviroment, so please help. Thanks Follow the

Re: [rt-users] RT level email blocking

Have fetchmail use procmail locally. On Mon, Jun 19, 2006 at 10:44:59AM -0400, Phil wrote: Is it possible to block email addresses at the RT level no matter how email gets to your RT server? I am using fetchmail, and no I do not have access to the mail server or the ability to block email

[rt-users] Set user rights with scrip?

RT is so cool. From the wiki; A ScripAction can access and change the current instance of the following objects: Scrip Ticket Transaction Template I need to be able to affect a user's access rights with a scrip. Scenario: I want to allow anyone to send requests into Support Like most you,

RE: [rt-users] Set user rights with scrip?

Todd, That's great and thanks for the quick reply. Excuse my ignorance, but how do I get from the Requestors RT Group to the UserObj? In this case, I'm assuming only one Requestor. $self-TicketObj-Requestors- missing this $UserObj-SetPrivileged(0); return 1; Bill -Original Message-

RE: [rt-users] Set user rights with scrip?

At Monday 6/19/2006 02:14 PM, Bill Chever wrote: Todd, That's great and thanks for the quick reply. Excuse my ignorance, but how do I get from the Requestors RT Group to the UserObj? In this case, I'm assuming only one Requestor. $self-TicketObj-Requestors- missing this

Re: [rt-users] CommandByMail installation problems

Keith, I installed CommandByMail in RT 3.6, and it was easy. It was simply a case of compiling, installing, applying the included patch, and adding the include line in the site config file as instructed in the included documentation. I don't think that it needed any dependencies, as I

[rt-users] Logout Issues

We have RT up and running and the only issue I am dealing with now is the logout button does not work. It attempts to redirect me to: http://rt.xdocs.com/NoAuth/%$URL% Obviously the %$URL% translation is not happening as it should. has anyone found a workaround to this? Thanks -dkk

RE: [rt-users] Set user rights with scrip?

Steve, Thanks, but so you'll have to work with that object to pull out the individual requestors. is exactly what I am having trouble tracking down. How do I work with the Group object and where would it be documented as to what objects are actually available to me? Thanks for the answer!

RE: [rt-users] Set user rights with scrip?

At Monday 6/19/2006 03:46 PM, Bill Chever wrote: Steve, Thanks, but so you'll have to work with that object to pull out the individual requestors. is exactly what I am having trouble tracking down. How do I work with the Group object and where would it be documented as to what objects are

RE: [rt-users] Set user rights with scrip?

$req_principal-Object-PrincipalObj-SetDisabled(1); When You revoke Let this user access RT in effect you are disabling the user's principal object. Quoting Bill Chever [EMAIL PROTECTED]: Alrighty then! This is great information, Stephen. Thanks! Only one problem - The right I want to

[rt-users] Merging two RT installations?

I have two RT installations that I'd like to merge. One is a legacy RT2 installation and the other is RT3. So far in testing, I have successfully imported the RT2 database into a RT 3.6 installation. I'm willing to add a constant number to one set of tickets, thus losing the connection between