RE: [rt-users] PNG JPG LOGO

2006-08-16 Thread David Smithson
Source looks like this: div id=logo a href=http://rtdev.activsupport.com;img src=/NoAuth/images/activlogo2006.png alt=ActivSupport, Inc. width=580 height=60 //a /div That file definitely exists and is readable. I'm missing something simple. Mind degenerating quickly. That potion of

RE: [rt-users] PNG JPG LOGO

2006-08-16 Thread David Smithson
Apache error_log doesn't complain, access_log shows that the file is being accessed: GET /NoAuth/images/activlogo2006.png HTTP/1.1. David Smithson CLICK HERE FOR ONLINE SUPPORT -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On

RE: [rt-users] PNG JPG LOGO

2006-08-16 Thread David Smithson
If I scopy the same image to another Apache server ( no Mason ), I can view the PNG through Apache. Why is Mason trying to interpret this PNG? *pulling hair out* *throwing stuff at cat* David Smithson CLICK HERE FOR ONLINE SUPPORT -Original Message-

Re: [rt-users] how to have two RT instances set in apache ?

2006-08-16 Thread Torsten Brumm
Hi,i'm not sure if this will work with mod_perl. i have used FastCGI or FCGI to do this.There is a very good wiki entry at wiki.bestpractical.com.If you need more help, i can sent you my config (apache) Torsten2006/8/15, Dario Luis Coneglian Oliveros [EMAIL PROTECTED]: I've been trying to setup

Re: [rt-users] How to ignore Out of Office AutoReply

2006-08-16 Thread Jodok Ole Muellers
I am using procmail to deliver tickets to rt. In /etc/aliases I have got something like support:|/usr/bin/procmail /path/to/support-procmail.rc This is how my support-procmail.rc looks like: # delete :0 * ^Subject: Out of Office AutoReply: /dev/null # we do not want tickets for autoreplies :0

Re: [rt-users] how to have two RT instances set in apache ?

2006-08-16 Thread Torsten Brumm
Hi Dario,no problem:i'm running apache2 under RHEL3, here are the importent parts from my httpd.conf:LoadModule fastcgi_module /usr/lib/httpd/modules/mod_fastcgi.soFastCgiServer /opt/rt3ast/bin/mason_handler.fcgi -idle-timeout 300 -processes 30 -listen-queue-depth 300 -priority 9 -appConnTimeout

Re: [rt-users] missing root db user in 3.6.1

2006-08-16 Thread Dario Luis Coneglian Oliveros
Yes, I did. After removing the customizations, the database setup worked fine and now I can see root user in database. Thank you very much for helping me out ! Dário Jesse Vincent wrote: Creating users...(Error: Could not set user info)0.(Error: Could not set user info)0.done.

Re: [rt-users] PNG JPG LOGO

2006-08-16 Thread Alan Clegg
* David Smithson [EMAIL PROTECTED]: If I scopy the same image to another Apache server ( no Mason ), I can view the PNG through Apache. Why is Mason trying to interpret this PNG? *pulling hair out* *throwing stuff at cat* Yes. I found an answer via google (and it was painful, as mason

[rt-users] RT 3.6.1 and Steal tickets

2006-08-16 Thread Randy Fiskum
Anyone have the Steal Ticket notification working with RT 3.6.X? I have tried using the sample in RT Essentials but notification to the former owner is never sent/received. The book has two examples of the template but they are not the same. Would appreciate a working example of the

[rt-users] HTML::Mason Problem

2006-08-16 Thread Steve Berg
Guys, I'm trying to get HTML::Mason installed and when I attempt to install libapreq-1.33 I get the following error: # perl Makefile.PL mod_perl 1.x ( 1.99) is required at Makefile.PL line 34. BEGIN failed--compilation aborted at Makefile.PL line 36. I have mod_perl1.99 installed - this is

[rt-users] rt2-rt3.2 can't access ticket content after import

2006-08-16 Thread Kris Reiss
CentOS4.3 Mysql 4.1.20 Perl 5.8.5 rt3.2.2 New RT is set up on a new box, fresh install, import to fresh Database. rt2-dumpfile goes along great. dumpfile-rt3 also went fine after upping the max_packet size for mysql. Log in to the web interface and all my current tickets are there, the

RE: [rt-users] HTML::Mason Problem

2006-08-16 Thread Steven E. Ames
Error is fairly straight forward. In order to install libapreq-1.33 you need a lower version of mod_perl. mod_perl 1.99 was beta for mod_perl 2.0 and you should be using libapreq-2.0 or higher with it. mod_perl also modified its API during the 1.99 cycle so if your running Apache2+ (whcih I

Re: [rt-users] 3.6.1 search bug?

2006-08-16 Thread Jörg Eichhorn
I also get the error 'Unknown field: Requestor.EmailAddress'. The debug output as suggested by David Smithson is the following: $%ARGS = { 'ActorOp' = '=', 'AndOr' = 'AND', 'WatcherOp' = 'LIKE', 'ValueOfActor' = '', 'Format' = '\' ba

Re: [rt-users] PNG JPG LOGO

2006-08-16 Thread Alan Clegg
* Jesse Vincent [EMAIL PROTECTED]: On Wed, Aug 16, 2006 at 08:32:58AM -0700, David Smithson wrote: 3.6.1, recently upgraded from 3.6.0, which was installed clean. Is there an autohandler in NoAuth/images? Yes, but not knowing enough about Mason, I didn't know exactly what I was looking for:

Re: [rt-users] how to have two RT instances set in apache ?

2006-08-16 Thread Dario Luis Coneglian Oliveros
Hi Torsten, Thanks for your help. I got fastcgi up and running without any problem. I had to make some changes to your config file since I do not use VirtualHost. Hope someone find this (see snippet below) info useful. Thanks a lot, Drio AddHandler fastcgi-script fcgi Location "/rt/gp"

[rt-users] Contribution to Jim Meyer's LDAP overlay. Please validate it !

2006-08-16 Thread Dario Luis Coneglian Oliveros
Hi there, Sometime ago I got an authentication failure when using LDAP overlay (Jim Meyer's contribution). I noticed this would happen when a LDAP user logged in (web) for the first time which in turn would let autohandler callback do the user auto creation. The failure would occur in the

RE: [rt-users] PNG JPG LOGO

2006-08-16 Thread David Smithson
Yes. Other (smaller) PNG images work. Not sure what the upper limit is, but I reduce the size of the image down to 3k, it works. -Original Message- From: Jesse Vincent [EMAIL PROTECTED] To: David Smithson [EMAIL PROTECTED] Cc: Jesse Vincent [EMAIL PROTECTED]; Alan Clegg [EMAIL

Re: [rt-users] PNG JPG LOGO

2006-08-16 Thread Todd Chapman
That's because your small image has no strings that are trippin Mason processing. If you fix your Apache config then large images will work too. Let's see your apache config. -Todd On Wed, Aug 16, 2006 at 12:19:54PM -0700, David Smithson wrote: Yes. Other (smaller) PNG images work. Not sure

[rt-users] A reminder creates a ticket and sends email to queue watchers???

2006-08-16 Thread Lamers, Dan
I've just started playing around with reminders in RT 3.6.0 and they appear to be working. However, whenever I create a reminder, it creates a new ticket referencing the original and then sends email to the queue watchers. Is there anyway to prevent this behaviour? Thanks Dan DISCLAIMER: The

Re: [rt-users] PNG JPG LOGO

2006-08-16 Thread Jeff Voskamp
David Smithson wrote: Yes. Other (smaller) PNG images work. Not sure what the upper limit is, but I reduce the size of the image down to 3k, it works. The autohandler copies the selected file over after setting the content_type. The codes does local $/ = \16384; $m-out($_) while

[rt-users] rt command commaent -a for adding attachments - MIME type

2006-08-16 Thread Philip Kime
Using "rt comment -a" in rt 3.6.x seems to always attach the file as text/plain. Is there any way to change the encoding? PK -- Philip Kime NOPS Systems Architect 310 401 0407 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RE: [rt-users] PNG JPG LOGO

2006-08-16 Thread David Smithson
Ok, this sh!t aint workin' for me. What the 'F' am I doing wrong? Here's my Apache conf: VirtualHost *:80 ServerName rtdev.activsupport.com DocumentRoot /opt/rt3-dev/share/html AddDefaultCharset UTF-8 ExpiresActive On ExpiresByType text/css A3600 ExpiresByType image/png A3600

Re: [rt-users] PNG JPG LOGO

2006-08-16 Thread Todd Chapman
Does the order of Location affect things? Try putting images after /. On Wed, Aug 16, 2006 at 02:30:14PM -0700, David Smithson wrote: Ok, this sh!t aint workin' for me. What the 'F' am I doing wrong? Here's my Apache conf: VirtualHost *:80 ServerName rtdev.activsupport.com