On Wed, Aug 09, 2006 at 10:47:16AM +0200, Marco Avvisano wrote:
I'm trying to use RTx-Shredder on RT 3.6.0 from command line:
/opt/rt3/local/sbin/rtx-shredder --plugin 'Tickets=queue, queuename'
and return this error:
[crit]: Couldn't wipeout object: Can't call method IsLocal on an
Works perfectly.!!!
Mit freundlichen Gruessen / With kindest regards
Torsten Brumm
Kuehne + Nagel
Ferdinand Strasse 29-33
20095 Hamburg
Germany
Tel: +49 40 329 15 199
Fax: +49 40 329 15 500
Www: www.kuehne-nagel.com
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL
Hi ,
I am running RT 3.2.3 on Red Hat 9. I am facing
below mentioned problem.
In my helpdesk environment, there are owners which are
working on multiple tickets. They communicate with the requestors through RT web
interface. So to check the requestors feedback, owner has to glance
In your MyTickets elements local/html/Elements/MyTickets add 2 columns,
Last Updated = $Ticket-LastUpdated and Last Updated By =
$Ticket-LastUpdatedByObj-Name
In the order close change:(bottom of the page)
$MyTickets-OrderBy(FIELD = 'Priority', ORDER = 'DESC'); to
$MyTickets-OrderBy(FIELD =
I've searched and played around with the CLI interface but I can't find
a way to set or modify items in the 'Links' section, specifically
depends on or is depended on by.
Am I just missing something?
I'm attempting to script some actions against RT and my next step to add
the depends on
Can you elaborate on this. I can't seem to figure out how to display my
custom fields via the cli. I am using rt 0.02 which came with rt-3.6.1
Carl
Jens,
RT-3.5.8 supports CF.
Jens Andersson wrote:
We're planning to build our own webinterface to use when creating
tickets. We need to use
I just found out what was causing the problem. That was happening
because I had a custom RT.pm (local/RT_Local.pm) where 'Nobody' was
translated to Portuguese: 'Nenhum'. Even though I had changed that entry
in the database to reflect this new value, that would cause other things
to stop
When I add colums to export like who created the
ticket they do not export with the tsv file. It seems
that only the default fields actually export. Is this
a bug resolved in a newer version?
RT 3.4.4
__
Do You Yahoo!?
Tired of spam? Yahoo! Mail
On Tue, 2006-08-22 at 07:08 -0500, [EMAIL PROTECTED] wrote:
Can you elaborate on this. I can't seem to figure out how to display my
custom fields via the cli. I am using rt 0.02 which came with rt-3.6.1
Carl
Assuming you have a custom field called 'Training' associated with
ticket number
Hi all,
I never received a response to my initial
question so I wiped out the entire machine and started from scratch. It's
now running Fedora Core 5, mysql 5.0.22, apache 2.2.2, mod_perl 2.0.2,
and perl 5.8.8. I installed rt3.6.1, built the database and then loaded
it from an export I took
Hi
all:
Got several sites
that are overseas, Atlantic and Pacific.
Would like to know
if RT can be installed on systems overseas but the main
management still
occurs here in the States.
Rick Garland
UNIX System Administrator
Evolving Systems, Inc
9777 Mount Pyramid Court
Suite 100
Dear List People
I've just started studing RT this week, and I'm a bit confused here.
Anyone could please tell me about a nice starting point from where to
start reading the documentation so I learn how to build standalone
applications using the RT objects and classes to annoy and impress
Consider you have a fresh installation of RT (3.6.0 or 3.6.1) with the
following configuration:
RT_SiteConfig.pm
Set($WebBaseURL , http://hostname:$WebPort);
Set($WebPath , /rt/demo);
rt.conf (apache configuration file)
---
I believe you should be able to do this on 3.2.3, but I can't confirm it, as
we're currently running 3.4.4.
What we have is two scrips setup for the queues that we want this on.
# Notify the ticket owner of any comments on the ticket.
On Comment Notify Owner as Comment with template
Eric,
Thanks a bunch. We'll get on this a see what happens.
Kenn
LBNL
Schultz, Eric wrote:
I just made the while loop in share/html/Admin/Groups/Members.html first
add people to a hash, then used a foreach with sort to get them in the
proper order. My code is based on 3.4.1, and here
Ugh I feel stupid. In the queue options I just entered the entire email address ([EMAIL PROTECTED]) instead of just the mailbox name (rt-longterm). I promise next time I'll actually have a valid reason to email the list.
Yvo
___
The EditCustomFieldAtUpdate Callback from the wiki seems to be broken
in 3.6.1. Is anyone else seeing this no longer work for them, or is
there something screwy in my setup?
--
Ted Cabeen
Sr. Systems/Network Administrator
Impulse Internet Services LLC
In a previous post I had asked about a problem involving removing a user
via Shredder. Turns out it was a legitimate user that shouldn't have
been removed.
I've been re-associating all loose connections in the database to root
so they should still be there. I need to know if it is possible to
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of Ole Craig
Sent: Wednesday, August 23, 2006 11:36 AM
To: Torsten Brumm
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] CLI: manipulating privileged status
On Tue, 2006-08-22 at 12:06
Mathew Snyder wrote:
In a previous post I had asked about a problem involving removing a user
via Shredder. Turns out it was a legitimate user that shouldn't have
been removed.
I've been re-associating all loose connections in the database to root
so they should still be there. I need to
To all,
We have a version control system where we keep our modified scrips and
templates. We want to use it to automatically move a new version (of the
scrip or template) into RT. Does anyone out there have any experience
with this sort of thing? Thanks.
Kenn
LBNL
Hi all,
I install rt-3.6.1 on one PC in my intranet. In my intranet all PCs
get IP Addresses from a DHCP server, there's no DNS server here.
Now I have a question related to WebBaseURL variable. What value
should I set to this variable to make rt accessible from other PCs in
the same intranet?
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