[rt-users] RT 3.6.1 install | can't log on

2006-09-06 Thread Frank Saxton
RT 3.6.1 on RHEL 4.0 No problems whatever building RT for a change! Everything seems to be working fine but when I try to log in to RT as root/password, I get : Your username or password is incorrect I don't *think* I did anything that would have disturbed the default RT root password, but

RE: [rt-users] RT using 100% cpu when opening some tickets

2006-09-06 Thread Byron Jones
> Can you tell us a bit more about the hardware and operating > system configuration you're running with? 3g dual core p4 cpu 1g ram 80g disk (1.6g free) gentoo linux 1.6.13 (2.6.14-gentoo-r4) mysql 4.1.14 apache 1.3.33 ___ http://lists.bestpractical.

[rt-users] RT 3.6.1 install question

2006-09-06 Thread Frank Saxton
This is my fourth or fifth time installing RT and I see that the process continues to improve! I have it just about installed thanks to some really good Wiki instructions. I'm just about done but have a final question or two. RT 3.6.1 on RHEL 4.0 I was confused when it came to setting up the

Re: [rt-users] Sort Order of Custom Fields in rt 3.6.1

2006-09-06 Thread Jesse Vincent
On Tue, Aug 22, 2006 at 04:52:39PM +0200, Sebastian Schwerdhoefer wrote: > Hello, > > we have used RT 3.6.0 so I upgraded to RT 3.6.1 today. I had to > install the CPAN Module UNIVERSAL::require to get RT 3.6.1 to run. > > Since I installed 3.6.1 our custom order of our Custom Fields > (Config

[rt-users] Apache is not starting

2006-09-06 Thread abhishek bhardwaj
Hi,I  follow the document which is available on http://wiki.bestpractical.com/index.cgi?DebianStableInstallGuide I edit the Edit /usr/local/rt3/etc/RT_SiteConfig.pm: file and make following entries Set($rtname, 'rt.eai.india.campuseai.org');Set($Organization , "eai.i

RE: [rt-users] Splitting queries across mysql servers

2006-09-06 Thread Parish, Brent
I'm using circular replication in MySQL and LOVE it! The idea is that each MySQL host points at the other as a slave, so all updates go to both hosts. The problem with that in the past is that tables using auto-increment columns could get whacked if both servers added a row at the exact same time

[rt-users] custom field error with internet explorer RT3.6.1

2006-09-06 Thread Mohamed Ali Bouirmane
  I use new version of RT : 3.6.1. i have problem when i use custom field ( EdilCustomFieldSelect )  in Browser : Internet Explorer All version , but in Browser Netscape and fireforx work fine .   the problem is that I can’t load a value of specific category , and is list me all value (

[rt-users] Graph Not displaying

2006-09-06 Thread Shawn Plummer
I have a rather odd problem that has shown up recently (I think since the 3.6.1 update) when I go to graph results of a search I get a page that show's the query, a question mark for the image, and then a table of the results. I am having a really hard time troubleshooting it because I am s

[rt-users] IE stops responding and display issue

2006-09-06 Thread Shawn Plummer
I am seeing an intermittent issue where just after logging in to RT 3.6.1 with Internet Explorer it loads as far as the At A glance header and then hangs. On clients where the page does actually load, the right hand column appears to overlap the left hand column. Has anyone else seen this

Re: [rt-users] Re: Apache is not starting

2006-09-06 Thread Roy El-Hames
Well this is not a step by step thing ..it all depends on your linux flavour etc .. once you setup apache the RT list will help in setting rt http://www.apache.org/ + google have all the answers you need .. Good luck Roy abhishek bhardwaj wrote: Can i get any update on it? I am very new

[rt-users] Re: Apache is not starting

2006-09-06 Thread abhishek bhardwaj
Can i get any update on it? I am very new in linux, I found a lots of documents and follow them to install mod perl but i i think, I am wrong at any point. I am using Debian as os. I download a lots of tarballs from different locations, but unable to find out which one is perfect

Re: [rt-users] Re: [Rt-devel] [PATCH] ProxyPass and 3.6.1 redirect function

2006-09-06 Thread Charlie Garrison
Good morning, On 6/9/06 at 7:12 PM +0930, Michael Brader <[EMAIL PROTECTED]> wrote: >Charlie Garrison writes: > > Should I apply this patch to solve the problem, or is there some > > other 'official' method to solve it? > >The official method which was pointed out after I sent in my patch is >to

[rt-users] Apache is not starting

2006-09-06 Thread abhishek bhardwaj
I am very new in linux, I found a lots of documents and follow them to install mod perl but i i think, I am wrong at any point. I am using Debian as os. I download a lots of tarballs from different locations, but unable to find out which one is perfect I have tried apache 2

Re: [rt-users] Changing Admin Correspondance Template

2006-09-06 Thread Roy El-Hames
Michael; Try this (you add it to the bottom of the template you want to change): The initial request was: { my $cont = ''; my $trans = $Ticket->Transactions; $trans->Limit(FIELD => 'Type', VALUE => 'Create'); while (my $tran = $trans->Next) { my $attach = $tran->Attachments; while (m

[rt-users] Changing Admin Correspondance Template

2006-09-06 Thread Michael Leighty
This is probably a really easy question, but I've spent the last few hours looking through the past mailings on here to see if anyone addressed it and I can't find it.   Basically I'd like to include the first entry from the ticket history (likely to be the description of the problem) in a

Re: [rt-users] RT using 100% cpu when opening some tickets

2006-09-06 Thread Jesse Vincent
On Wed, Sep 06, 2006 at 03:26:12PM +0800, Byron Jones wrote: > i'd also like to draw your attention to the massive amount of memory the > processes are using. Byron, Can you tell us a bit more about the hardware and operating system configuration you're running with? > > > _

Re: [rt-users] Apache is not starting

2006-09-06 Thread Jesse Vincent
> > I tried web interface (Apache2) with mod_perl > > Saying following > > test:/usr/local/rt3/share/doc# /etc/init.d/apache2 restart > Forcing reload of web server: Apache2Syntax error on line 403 of > /etc/apache2/apache2.conf: > Invalid command 'PerlModule', perhaps mis-spelled or def

[rt-users] Apache is not starting

2006-09-06 Thread abhishek bhardwaj
Hi All, I have configured rt. Apache is working but it is redirecting me onhttp://bestpractical.com/rt/rt-broken-install.html. I have configured apache2 with modperl.I follow the README file from /usr/local/rt3/share/docmake testdebs shows that every thing is found I tried web interface

[rt-users] Where can I get a list of all fields which be displayed on the "Show Results" page

2006-09-06 Thread Brendan S (Scratch User)
Can queries with more structure be displayed? If so, where do I find the syntax rules? Thanks Brendan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PRO

Re: [rt-users] Reports: Newbie looking for some help.

2006-09-06 Thread Brendan S (Scratch User)
Thanks for responding Andrew. Andrew Nicols wrote: > On 9/3/06, Brendan S (Scratch User) <[EMAIL PROTECTED]> wrote: >> >> Brendan S (Scratch User) wrote: > I would like to produce reports which show (among other things) the > detail of the issue which initiated ticket, and the most recent > com

[rt-users] Re: [Rt-devel] [PATCH] ProxyPass and 3.6.1 redirect function

2006-09-06 Thread Michael Brader
Charlie Garrison writes: > Good afternoon, G'day. > On 18/8/06 at 3:03 PM +0930, Michael Brader <[EMAIL PROTECTED]> wrote: > > >We have RT set up behind a proxy ie. > > > > > >ServerName rt.youramigo.com > >... > >ProxyPass / http://rtdb.bc.youramigo.com:8078/ > > > > We

[rt-users] Re: [Rt-devel] [PATCH] ProxyPass and 3.6.1 redirect function

2006-09-06 Thread Charlie Garrison
Good afternoon, On 18/8/06 at 3:03 PM +0930, Michael Brader <[EMAIL PROTECTED]> wrote: >We have RT set up behind a proxy ie. > > >ServerName rt.youramigo.com >... >ProxyPass / http://rtdb.bc.youramigo.com:8078/ > We have a similar setup (except we're using mod_rewrite to setup the fr

Re: [rt-users] Problem with RT-Extension-CommandByMail

2006-09-06 Thread Charlie Garrison
Good afternoon, On 4/9/06 at 4:14 AM +0400, Ruslan Zakirov <[EMAIL PROTECTED]> wrote: >> Is there something I can do to get more logging detail? Then maybe I can get >> some clues as to where the problem might be. >First of all, in the repository we have version 0.05 which is newer >than on the C

RE: [rt-users] RT using 100% cpu when opening some tickets

2006-09-06 Thread Byron Jones
i'd also like to draw your attention to the massive amount of memory the processes are using. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Byron JonesSent: Wednesday, 6 September 2006 3:23 PMTo: rt-users@lists.bestpractical.comSubject: [rt-users] RT using 100

[rt-users] RT using 100% cpu when opening some tickets

2006-09-06 Thread Byron Jones
when we open some tickets on RT 3.6.0 (plan to upgrade to 3.6.1 when i can) the httpd process uses 100% CPU and never stops.   here's what top looks like with two requests to open the same ticket:     PID USER  PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND17556 httpdnin  25   0  4