Re: [rt-users] 3.6.1/https logout with opera

Hello, I have the same problem. I sometimes get an error in logs, which looks like related with this problem: [Thu Oct 26 11:16:52 2006] [crit]: Apache2::RequestIO::rflush: (103) Software caused connection abort at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 1029

[rt-users] How to run standalone_http in debugger

I am trying to debug some of my custom Scrips. When I run standalone_httpd directly, and piping an email message into rt-mailgate everything is OK. But if I run standalone_httpd in the Perl debugger (perl -d standalone_httpd), and pressing 'c'(continue) in the debugger, my request just seems to

Re: [rt-users] Re: Slow Queries

On Tue, Oct 24, 2006 at 01:54:53PM -0400, Asif Iqbal wrote: Here is another query that takes 6.95 secs ... AND ( (main.Status = 'S')OR(main.Status = 'S') ) ... Is there a way to improve this? guess Introducing an 'OR' into any SQL generally slows it down. In this case the OR appears to be

[rt-users] Non-english documentation

Hi All! I see that one can change the interface language into a number of different languages. Is documentation available for these languages? If so, where? Regards, Jim Mohr -- --- Be more concerned with your character than with your reputation. Your

[rt-users] RT dependencies

Hello List, I'm struggling with RT dependencies istallation. I'm trying to install it with Apache 2. One of the dependencies is HTML-Mason. So I have downloaded HTML-Mason-1.35. But the prerequisite for it is Apache::Request, which is part of Apache 1.3 . Is it right ? Am

[rt-users] Re:RT dependencies

Yes, I did. In fact make testdeps indicates, that it needs HTML-Mason-1.23. But I think it should be interpreted as at least version 1.23. Or should I install exactly that version ? Regards Mariusz Stakowski Mathew Snyder [EMAIL PROTECTED] 2006-10-27 11:01 Do:

[rt-users] ticket makes RT 3.6.1 barf

Hello! I recently ran into a ticket which has attachments that make the RT web interface barf. Display.html will not show any of the ticket transactions, but does display all metadata. History.html apparently makes fcgi segfault and I get an Internal Server Error from Apache. I can view the

[rt-users] install RT dependencies using CPAN

Hello List, Could you possibly direct me to the right list ? I'm trying now to install RT dependencies using CPAN interface. I have configured it. It almost works. It means, that it finds a module in CPAN Archive, copies it, then make - OK make test - OK make install -

[rt-users] Root getting Permission Denied but is superuser

Hi All A few hours ago I noticed that despite having the permission Superuser (and nothing else) RT root is getting Permission Denied errors when attempting to change permissions. I suspect this may have happened when I upgraded from 3.4.4 to 3.4.6 yesterday morning. Help? Running 3.4.6 on

Re: [rt-users] RT Spam Looping

Hi, Eder You can have procmail filtering all incoming message before they get into RT. Please, take a look at http://wiki.bestpractical.com/index.cgi?SpamFiltering -- André Eder Miranda - UNODATA wrote: Hi all, please, A spammer send us a message with a big number of cc:, more than

[rt-users] post resolved email reply

Hey there, When we resolve a case, usually with a reply in the case notes, the requester will get a copy of the 'fix'. At the same time we change the status to resolved. Is there a way to prevent a ticket from re-opening when/if the requester (if they are nice about it) replies back with a

Re: [rt-users] content search is a problem

Here's a patch I use to prevent content searches from searching named attachments (uploaded files). This patch is to 3.6.1, but I haven't tested it much. I create a modified version of $RTHOME/lib/RT/Tickets_Overlay.pm in $RTHOME/local/lib/RT/. This patch is contingent on a configuration

[rt-users] maximum attachments..

Hi there. I have been using rt for a looong time and I've never had anyone need to put in more than 2 attachments.. until today. We have debian sarge, rt 3.2.1, mysql 4.0.23. Here is pertinent stuff: rt3:/opt/rt3/etc# grep packet /etc/mysql/my.cnf max_allowed_packet = 30M

[rt-users] On Correpond notify requestors bug

Hi There; the system is rt-3.6.1 / apache2 /mod_perl 2 /mysql 5 I noticed that the notify requestors action also add the CC's and mail them, I checked notify.pm and can't see why this is happening, any one else noticed that and have a fix?? Regards; Roy

Re: [rt-users] project management vs. RT

Ian Clancy wrote: Palle, I've been looking for a good web based project management tools also, see my earlier thread. You can find a good summary of open source project management tools here http://proj.chbs.dk/ . I would absolutely love it if someone built a project management tool on top of

Re: [rt-users] RT dependencies

On Fri, Oct 27, 2006 at 11:05:27AM +0200, Mariusz Stakowski wrote: Hello List, I'm struggling with RT dependencies istallation. I'm trying to install it with Apache 2. One of the dependencies is HTML-Mason. So I have downloaded

Re: [rt-users] ticket makes RT 3.6.1 barf

On Fri, 27 Oct 2006 12:52:55 +0300 (EEST) Jussi Hamalainen [EMAIL PROTECTED] spake: Hello! I recently ran into a ticket which has attachments that make the RT web interface barf. Display.html will not show any of the ticket transactions, but does display all metadata. History.html