[rt-users] Customizing Auto Reply

[bijayant kumar]

Hi to all,
 I want that whenever a ticket is generated via an email than one 
copy of autoreply should go to the my emailid as well. As my support team is 
taking care  of the RT. So that, whenever an issue is raised, RT administrator 
gets an email regarding this. Administrator have not to login again and again 
to see the newly created ticket. Now, the autoreply mail is going only to the 
requestor. So, what steps i have to follow for the same. Please help me 
regarding this. I have to configure it by the Monday. Thanks in advance.


Bijayant Kumar
 Send instant messages to your online friends http://uk.messenger.yahoo.com ___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] CommandByMail and Custom Fields

[Keith Edmunds]

On Thu, 30 Nov 2006 09:05:54 -0800
Chris Hobbs [EMAIL PROTECTED] wrote:

 I have a Custom Field called 'site' that is type 'Select One Value'.
 If I send the following line in an e-m ail to rt:

I have exactly the same problem (except I'm on RT 3.4.5). A custom
field of type 'Select One Value' that I can't seem to select via
CommandByMail.

Can anyone shed any light on this?

Thanks,
Keith
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com