Re: [rt-users] 3.6.1 - how to customize unowned tickets (rt at a glance) for all users ?

Sounds great ! Is there an easy way to migrate from 3.6.1 to 3.6.3 without any data and customization (LDAP, look-and-feel) losses ? Thanks, Dário Jesse Vincent wrote: 3.6.3 lets the admin customize the RT at a glance view ;) On Thu, Dec 21, 2006 at 04:01:12PM -0800, Dale Bewley wrote:

Re: [rt-users] RT -- IRC integration?

On Fri, 22 Dec 2006 09:19:57 + Matthew Seaman [EMAIL PROTECTED] wrote: Dear List, We're thinking about proving an IRC service for our customers to communicate with us, and as part of that we'd like to be able to integrate it with RT for ticketing and ultimately billing purposes. RT

Re: [rt-users] RT -- IRC integration?

Bill wrote: the Bunker eh? Way cool - I would love to work there - but I am on the other side of the pond so to speak... You must feel very safe when you are at work... emf aside. Actually The Bunker is designed to survive a 250 kilotonne airburst directly over it, including all the EMP

[rt-users] Shredder problems objects list os empty

I'm trying to delete spam addresses from RT 3.4.2, vanilla install, with the latest shredder from CPAN. If I run this command: /opt/rt3/local/sbin/rtx-shredder --plugin Users=status,any;email,[EMAIL PROTECTED] I get this: SQL dump file is '/tmp/20061215T134640-0001.sql' Objects list is

[rt-users] Order of Custom Fields in a Queue

Hello, I'm not sure if this is possible or not, or if it is just a feature request, but is it possible to sort the order of custom fields in a queue to be set by a number? I have a bunch of queues that I would like the custom fields sorted in a certain way, but right now the only way to sort

[rt-users] Error in e-mail dates

Hi, I've finished installing rt 3.6.1 on a solaris 9 box and am seeing an error in the date processing for e-mails. E-mails sent from rt have a date field that looks like Date: Fri, 22 Dec 2006 10:39:36 %z. The time listed is local time, but because the timezone is bogus (%z) my mail client

[rt-users] Using custom conditions with custom fields

Hi all, I have what would seem to be a fairly typical situation here. I've got a certain queue with two custom fields for each ticket contained there. Let's call the custom fields Foo and Bar. I would like to trigger a scrip when the value of the Foo custom field is set to Baz. I've got the

Re: [rt-users] Using custom conditions with custom fields

On Fri, Dec 22, 2006 at 01:31:09PM -0600, Tim Wilson wrote: Hi all, I have what would seem to be a fairly typical situation here. I've got a certain queue with two custom fields for each ticket contained there. Let's call the custom fields Foo and Bar. I would like to trigger a scrip when

Re: [rt-users] Using custom conditions with custom fields

Todd (and others), Thanks for the help. That makes sense to me except for one thing. I'm not sure where the $my_id comes from. More precisely, I don't see how comparing $self-TransactionObj-Field to $my_id works in this case. I realize this isn't a perl tutorial list, but I'm puzzled. -Tim --

Re: [rt-users] Error in e-mail dates

Gene, What version of perl? What does: /usr/local/bin/perl -MDate::Format -le'@a=localtime; print strftime(%z,@a)' output? use the same perl that your RT is running with. Your Date::Format may be out of date. -R At Fri, 22 Dec 2006 11:45:57 -0800, Gene LeDuc wrote: Hi,

[rt-users] Disabled User: 1 failed access check for SeeQueue / Ticket XXXX created in queue ''

Using request-tracker3 on Debian testing with the following packages: request-tracker33.0.12-2 apache-perl 1.3.33-2 postgresql 7.4.7-6sarge1 perl5.8.4-3 This was working just fine until a couple of weeks back, but now I'm getting error/warning messages in