[rt-users] No RTFM links within RT

I just upgraded to RT 3.6.3 and then I downloaded RTFM 2.2.0RC4 and installed it - RTFM had never been installed before. It installed perfectly, no errors. Stopped and started the web server. Opened RT. No RTFM links anywhere. Not in left navbar, not on tickets, nothing. I do see that

[rt-users] Re: [FIXED] No RTFM links within RT

Please ignore this message, user error. :-) Two installs of RT on same machine. Doh. Fran Fabrizio wrote: I just upgraded to RT 3.6.3 and then I downloaded RTFM 2.2.0RC4 and installed it - RTFM had never been installed before. It installed perfectly, no errors. Stopped and started the

Re: [rt-users] remove summary from 'RT at a glance'

Hi, On Tue, Jan 23, 2007 at 08:25:33AM +0100, Torsten Brumm wrote: do you have a screenshot of what you mean??? Should it look like this??? See attached Screen. No - I want the main screen (the left 2/3rds of your screen) to take up the entire screen (I don't have anything on the right 1/3rd

[rt-users] See tickets I have requested on front page

re How can I create a custom box on the front page 'RT at a glance' that would show me last 10 updated tickets that I have requested? I think that was already available in one of the earliest versions of request tracker. regards, Andraz -- BOFH excuse #246: It must have been the lightning

[rt-users] Approval

Hey all, how can i put on approval's tickets the body of the main tícket. i tried {$transaction-Content()} but this option doesn't refers to the main tícket. Tks, Alexandre ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

[rt-users] mod_fastcgi or mod_fcgi, whats your expirience?

Hi RT Users, who is using mod_fastcgi and who mod_fcgi? Can me tell someone the pros and cons? We are still using mod_fastcgi and we have a lot of problems. Did some have a good configuration example for both?? -- MFG Torsten Brumm http://www.torsten-brumm.de

[rt-users] RE: RT-3.6.3 and RTFM 2.2.0RC4 - how to create custom fields?

Case closed ... I had modified the URI-related files to turn fsck.com-rtfm into rtfm and forgot to change one use line so the CF overlay code wasn't being loaded. Fine now. PK Hmm - that's exactly what mine doesn't have ... -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL

[rt-users] Issue with multiple attachments on 3.6.3

We sometimes see get this error when adding multiple attachments when opening a ticket: System error error: read-open /tmp/o5k2lcYHUS: No such file or directory at /opt/ActivePerl-5.8/lib/site_perl/5.8.8/MIME/Body.pm line 435. Anybody seen this? I seems to be something to do with the

[rt-users] Mass Delete

I have a queue with over 15K spam messages in it, and I want to delete every one of those messages. Using the bulk update for this really isn't feasible at 100 per page, and the browser runs out of memory if I do unlimited. There are no other tickets in the queue, so I thought this might be a

RE: [rt-users] Mass Delete

-Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sent: Tuesday, January 23, 2007 4:00 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Mass Delete I have a queue with over 15K spam messages in it, and I want to delete every one of

[rt-users] BUG: Mandatory Custom Fields in RT 3.6.3 doesn't work in all cases

Hi Everyone, I was looking at custom field validation; and mandatory fields in particular. So far my findings were thus: 1. If you enter a ticket as a privileged user, you must enter a custom field that is set up as mandatory. 2. If you log in as an unprivileged user, mandatory

Re: [rt-users] create child ticket

Here's one method: http://wiki.bestpractical.com/index.cgi?CreateChildTicket I customized it a bit for our needs and wrapped it in div package that makes it look like the other sections of the Display.html page. It allows a user to spawn a depended-on ticket in our Tasks queue with a

[rt-users] Error in outgoing email record

A small issue: A html format email with an attachment is sent to rt (3.6.0). The message and attachment appear in the ticket. The correct email with attachment is sent to the requestor. However the log of this email in the ticket contains This transaction appears to have no content. Currently

Re: [rt-users] Mass Delete

Hi, like stephen said, use rtx-shredder and do this from the CLI, this is faster, much faster ;-) Torsten 2007/1/23, [EMAIL PROTECTED] [EMAIL PROTECTED]: I have a queue with over 15K spam messages in it, and I want to delete every one of those messages. Using the bulk update for this really