Re: [rt-users] So confused on group and user rights?

2008-01-11 Thread Benjamin Weser
Jake, yes it takes a lot of time to get familiar with RT. I would describe RT as a kind of all-in-one device suitable for every purpose which makes it hard to configure. First I was confused about everything like you but the more time you spend on it the more you will understand how RT works

Re: [rt-users] Wiki parsing best practices

2008-01-11 Thread Jason Long
The Anarcat wrote: Instead of rewriting a full parser for myself, I figured I could use an existing. Since we're using Wiki extensively, I figured an existing wiki parser would be interesting... Any suggestions? I like MKDoc::Text::Structured. It uses a pretty natural markup, so folks

Re: [rt-users] Can't locate object method seek via package

2008-01-11 Thread Drew Barnes
Have you tried installing File::Temp from CPAN? tjzsm1 wrote: Could anyone please help on this one? Thanks, Cary */tjzsm1 [EMAIL PROTECTED]/* wrote: Dear members, RT was running fine on a RH linux box until I found the new tickets were not delivered to the RT db via email. I

[rt-users] Scrip which retrieves all the users with TakeTicket permission for a ticket or its queue

2008-01-11 Thread Tom H
Hi, I want to give all the users who can TakeTicket the opportunity to do so, by notifying them. But I don't want to add them to the AdminCC list as they would get far too much mail. So I want to create a custom scrip which On Create, searches for all the users who have TakeTicket right, and

Re: [rt-users] Can't locate object method seek via package

2008-01-11 Thread tjzsm1
Could anyone please help on this one? Thanks, Cary tjzsm1 [EMAIL PROTECTED] wrote: Dear members, RT was running fine on a RH linux box until I found the new tickets were not delivered to the RT db via email. I turn on the log in side .procmailrc and below is the error message in the

Re: [rt-users] Can't locate object method seek via package

2008-01-11 Thread tjzsm1
Good point, I will give it a try. Thanks Jason Long [EMAIL PROTECTED] wrote: tjzsm1 wrote: Can't locate object method seek via package File::Temp at /usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm line 816, line 50. Check File::Temp and MIME::Parser, perhaps the version of one or the

Re: [rt-users] Can't locate object method seek via package

2008-01-11 Thread tjzsm1
I will try it. Thanks Drew Barnes [EMAIL PROTECTED] wrote: Have you tried installing File::Temp from CPAN? tjzsm1 wrote: Could anyone please help on this one? Thanks, Cary */tjzsm1 /* wrote: Dear members, RT was running fine on a RH linux box until I found the new tickets

[rt-users] RT Approvals

2008-01-11 Thread Roger Mastrude
Hi. I've been beating my head against the wall trying to get RT approvals working so we can use it for change management. I'm getting this error message in file warn: Jan 11 11:40:33 isdws76250 RT: Use of uninitialized value in hash element at /opt/rt3/lib/RT/Action/CreateTickets.pm line 863.

Re: [rt-users] Scrip which retrieves all the users with TakeTicket permission for a ticket or its queue

2008-01-11 Thread Kenneth Crocker
Tom, If you can put them all in one group, or if they are already in groups that only have takers as members, then list the group(s) in the Watchers: CC of the appropriate queues. Then all you need do is create a notification scrip for OnCreate to Notify CC's. That would work. How do you

[rt-users] RT only sending email to Queue watcher after default scrips modified

2008-01-11 Thread Ben Weston
A couple of the default scrips on a customer's installation (3.6.5) were modified. Since then, RT is only emailing the Queue Watcher. The biggest problem being that when tickets are generated by email, the requestor isn't getting an autoreply. I went into RT and tracked down scrips 1 and 2,

Re: [rt-users] RT only sending email to Queue watcher after default scrips modified

2008-01-11 Thread Kenneth Crocker
Ben, What are the settings for those scrips? Kenn LBNL On 1/11/2008 2:28 PM, Ben Weston wrote: A couple of the default scrips on a customer's installation (3.6.5) were modified. Since then, RT is only emailing the Queue Watcher. The biggest problem being that when tickets are

Re: [rt-users] RT only sending email to Queue watcher after default scrips modified

2008-01-11 Thread Gene LeDuc
Hi Ben, Double check that someone hasn't cleaned up the templates by removing the top blank line. The first line of a template generally needs to be blank so that the mailer knows where the headers end and the message body begins. This bites a LOT of people. Regards, Gene At 02:28 PM

Re: [rt-users] Scrip which retrieves all the users with TakeTicket permission for a ticket or its queue

2008-01-11 Thread Kenneth Crocker
Tom, Getting an email notification that a ticket was created is not the same as getting an email for ALL correspondence. Setting up a scip for OnCreate will NOT trigger when there is just correspondence. A Ticket created in 1 queue by self-service (email) will only trigger 1 time. Any

Re: [rt-users] Can't locate object method seek via package

2008-01-11 Thread tjzsm1
Jason, Drew, I tried to re-install File::Temp and MINE::Parser via CPAN cpan install File::Temp cpan install MINE::Parser The installations were successful but didn't solve the problem. I also noticed that the version for File::Temp is 0.20 and stays unchanged after the installation while

[rt-users] That's a big never mind on my post earlier today (12:41 pst) title RT Approvals

2008-01-11 Thread Roger Mastrude
If this list is moderated, you suppress this and the earlier post. During my annual review with my manager today, I realized a typo in the template and fixed it. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] Scrip which retrieves all the users with TakeTicket permission for a ticket or its queue

2008-01-11 Thread Tom H
Kenneth Crocker wrote: Tom, If you can put them all in one group, or if they are already in groups that only have takers as members, then list the group(s) in the Watchers: CC of the appropriate queues. Then all you need do is create a notification scrip for OnCreate to Notify CC's.