[rt-users] Add User by email

Hello, How do i add users by email, creating the user name from: From field of email address that sent the request to RT: [EMAIL PROTECTED] User created by RT: test Did you underdand? Thank you, Pedro ___

Re: [rt-users] How to change mail sender address in envelope

On Jan 16, 2008, at 2:08 PM, Sharlon Carty wrote: Just add From: whoever [EMAIL PROTECTED] in your scrips. Should be the first line That doesn't change the envelope sender. You need to add the -f flag to the sendmail command line when using the sendmail program to inject messages. Not

RE: [Junk released by User action] Re: [rt-users] Disable Auto reply message for a group

Kenn, Thanks for the tip on those actions, I didn't think about that before. I guess im still a little stuck on this because I need to be able to disable the Autoreply action for only those members of my RT group called Helpdesk and still have it work for all the unprivileged users. Gene replied

[rt-users] help: copy the original request to adminCC of the new queue on QueueChange

Hi, We're sort of new to RT configuration, and could use a little assistance. We have a custom scrip in our RT setup that notifies an AdminCC on QueueChange. Straightforward so far... right? We've been asked to make RT *copy* the original ticket into the notification being sent to AdminCCs;

Re: [Junk released by User action] Re: [rt-users] Disable Auto reply message for a group

Sean, If your Helpdesk group are the only ones who create tickets, then my idea still works. By going to notify instead of Autoreply, the creators of the ticket (the Helpdesk group) will NOT get an email notification but anyone else on the list will. By the way, when your Helpdesk group

Re: [rt-users] MessageBox size

RT_SiteConfig.pm # For message boxes, set the entry box width and what type of wrapping # to use. # # Default width: 72 Set($MessageBoxWidth , 72); # Default wrapping: HARD (choices SOFT, HARD) Set($MessageBoxWrap, HARD); Scott Benson wrote: Hello Everyone, I'm looking for

[rt-users] MessageBox size

Hello Everyone, I'm looking for a way to make the reply/comment message box bigger than the 72 wide. I edited /opt/rt3/share/html/Elements/MessageBox /opt/rt3/local/html/Elements/MessageBox /root/rt-3.6.4/html/Elements/MessageBox so that $Width = $RT::MessageBoxWidth || 72 was bigger than

Re: [rt-users] help: copy the original request to adminCC of the new queue on QueueChange

Eljah, We send a lot of ticket info in our emails so that the user doesn't have to switch screens and get in RT just to check on the tickets info status. Below is a copy of the template we use for Resolved tickets:

[rt-users] How to periodically mail out last ticket correspondence

Hello, I would like to periodically send out last recorded correspondence for all stalled tickets. Possibly in some clean way. I know how to use crontool, locate interesting tickets, get last transaction, even load a template and record a message in ticket history ... but still can't find a way

Re: [Junk released by User action] Re: [rt-users] Disable Auto reply message for a group

On Thu, Jan 17, 2008 at 08:48:45AM -0800, Sean McCreadie wrote: Kenn, Thanks for the tip on those actions, I didn't think about that before. I guess im still a little stuck on this because I need to be able to disable the Autoreply action for only those members of my RT group called

Re: [rt-users] MessageBox size

On Thu, Jan 17, 2008 at 02:11:46PM -0800, Kenneth Crocker wrote: Drew, What are the resulting differences between HARD and SOFT? http://www.idocs.com/tags/forms/_TEXTAREA_WRAP.html ___