Hi there, just a quick question regarding the 'command by mail'
extension. I am working with someone offsite that is using a non-RT
ticketing system and they currently send email to us for certain
tickets. We are trying to ensure that all tickets go into our
ticketing system so I am
Here is a bit more info from my /var/log/httpd/error_log
[Tue Mar 18 17:33:30 2008] [error]: Couldn't create ticket from
message with commands, fallback to standard mailgate.
Error: Invalid value for status (/opt/rt3/local/lib/RT/Interface/Email/
Filter/TakeAction.pm:504)
[Tue Mar 18
The vast amount of data could be due to spam. I set up a script which
regularly (daily) searches for spam and the users automatically created
by it. It then runs Shredder on the list I built. This is made easier
by creating a spam only queue into which all incoming spam is placed.
Hi to all,
i'm using Zabbix for a while now and i'm looking for some perl
script which will be called from zabbix when trigger come true or
false and place a ticket directly to queue. I'm runnig RT3 and Zabbix
on the same machine. Thanks in advance.
--
Toth Milan
[EMAIL
In RT_SiteConfig.pm you can change it back by using
Set($WebDefaultStylesheet, '3.4-compat');
Chaim Rieger wrote:
Grant Christensen wrote:
I was comparing to:
http://www.bestpractical.com/images/screenshots/rt/3.0/home.gif
nope, thats the old one
you is all good
There are some scrips and templates on the wiki that work with nagios
messages. You could probbaly adapt them for Zabbix.
http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages
http://wiki.bestpractical.com/view/SendNagiosAlert
Toth Milan wrote:
Hi to all,
i'm
Toth Milan wrote:
Hi to all,
i'm using Zabbix for a while now and i'm looking for some perl
script which will be called from zabbix when trigger come true or
false and place a ticket directly to queue. I'm runnig RT3 and Zabbix
on the same machine. Thanks in advance.
Hi Ruslan,
here's the two sets of results.
Thanks
Richard
Ruslan Zakirov wrote:
Ok, I have an idea how to fix that problem
Here is new file for testing that will give me more info to find the
best way to fixing this. We're really close.
You can run it using:
mysql -t -u root -ppassword
On Wed, Mar 19, 2008 at 04:22:46PM +, Richard Ellis wrote:
Hi Ruslan,
here's the two sets of results.
FWIW, from your response to ruslan, it _does_ look like your hand-added
group1 index was messing up the query planner. It's on GroupId, while
we already had an index on GroupId,
On 3/6/2008 7:37 AM, Matthew Seaman wrote:
Sven Sternberger wrote:
I found a very interesting software project, which
boost my RT test instance.
http://varnish.projects.linpro.no/
due to the nature of cache systems it is not working with https
traffic, but nevertheless It could be
Hi Jesse,
Thanks. To the best of my knowledge nobody has added any indexes to the
database on anything except what RT patches apply on each upgrade. This
DB was originally 3.0 and has been upgraded more times than I want to
think about over the years to 3.6.6 now :)
Richard
Jesse Vincent
On Wed, Mar 19, 2008 at 04:38:12PM +, Richard Ellis wrote:
Hi Jesse,
Thanks. To the best of my knowledge nobody has added any indexes to the
database on anything except what RT patches apply on each upgrade. This
DB was originally 3.0 and has been upgraded more times than I want to
Jesse, I know that they both have index on CachedGroupMembers table
that starts from 'MemberId' column. And it does mess up optimizer and
doesn't matter if it's one column or multiple like in (MemberId,
GroupId, Disabled) index (Jeff created such thing). We really need
such index in the core on
On Wed, Mar 19, 2008 at 07:42:30PM +0300, Ruslan Zakirov wrote:
Jesse, I know that they both have index on CachedGroupMembers table
that starts from 'MemberId' column. And it does mess up optimizer and
doesn't matter if it's one column or multiple like in (MemberId,
GroupId, Disabled) index
Hey, Rechard, the latest results suggest me that we've saddled this
beast :) at least that what explain says and I hope it's correct.
You can check that query again and it should be fast. Wanna try?
You can use SELECT SQL_NO_CACHE ... to make sure it's reproducible and
is not cache hit.
On
On Mar 19, 2008, at 12:30 PM, Joe Casadonte wrote:
Following up on a thread from a couple of weeks ago. I'm curious as
to
how something like Varnish can help with what is, essentially,
dynamically-generated content?
It won't, unless you have a public view that gives the same view to
Jeff, always Cc the list.
Version of your mysql server?
As far as I can see you suffer from mysql bug, output from your server
is equal in both cases what is really wrong and mysql must use new
index in those test queries I sent to the list.
There are several options:
1) Delete any indexes on
how something like Varnish can help with what is, essentially,
dynamically-generated content?
It will also help for serving up the static content (image, style
sheets), provided you've configured apache to serve those up outside
of the mason code. However there is so little of this
Hi Ruslan,
You are a genius. Response time for the Query Builder is now back to 4
seconds which is good enough for me :0.
Thanks to all your team for all the efforts to work out what was wrong.
Thanks
Richard
Ruslan Zakirov wrote:
Hey, Rechard, the latest results suggest me that we've
Ruslan Zakirov wrote:
Jeff, always Cc the list.
Version of your mysql server?
As far as I can see you suffer from mysql bug, output from your server
is equal in both cases what is really wrong and mysql must use new
index in those test queries I sent to the list.
There are several
Hi,
I'm trying to get our rt install to authenticate with Active Directory.
I've got the configuration from these two links into our RT_SiteConfig.pm:
http://wiki.bestpractical.com/view/LDAP
http://wiki.bestpractical.com/view/LdapSiteConfigSettingsForActiveDirectory
At this point, I'm just
I think I got it to work, changed LdapFilter to * rather than just commenting
the line out. I knew we didn't have posixAccount in that attribute but didn't
know I would actually need it enabled.
sorry for the wasted bandwidth,
Kevin
At 02:19 PM 3/19/2008, Kevin Sheen wrote:
Hi,
I'm trying
Did anyone ever figure this out? I am having the same problem. At
first I had the regular password style:
DBI connect('dbname=rt3;host=localhost','rt',...) failed: Client does
not support authentication protocol requested by server; consider
upgrading MySQL client at
Joe Casadonte wrote:
On 3/6/2008 7:37 AM, Matthew Seaman wrote:
Sven Sternberger wrote:
I found a very interesting software project, which
boost my RT test instance.
http://varnish.projects.linpro.no/
due to the nature of cache systems it is not working with https
traffic, but
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