Hi all,
I'm running some searches to find tickets from a certain queue which
were created in February but having some strange issues with time zones.
Assuming that the 'created' column in the database is UTC (which it
seems to be), querying the database directly tells me there was 816
I have fixed my second performance problem by creating following index:
CREATE INDEX Groups_mp ON Groups (Domain,id,Type);
Regards,
-michael
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Community help:
I am approaching stopping spam from a different angle. Basically I have
setup my RT install so that you have an RT user to be able to submit a
ticket.
For customers who dont have a username and send a support request via
email, I want to autoreply with a link that says some thing like
Eric Tamme wrote:
I am approaching stopping spam from a different angle. Basically I have
setup my RT install so that you have an RT user to be able to submit a
ticket.
For customers who dont have a username and send a support request via
email, I want to autoreply with a link that says
Not in a template. It's in the code, lib/RT/Interface/Email.pm. You
would have to override the Gateway and _NoAuthorizedUserFound routines
to customize the email.
It's not in a tempalte because this error does not get to the point
where a template would be applied.
-lcm
Quoting Eric
Hi,
I'm working on adding custom fields to Quick Create on the main page of RT.
I've been wading through code, but I'm having a hard time finding how RT saves
the values of Custom Fields to tickets.
Can anyone shed some light or point me in the right direction?
Thanks!
Jon
Hi everyone,
We're running RT 3.6.3 on PostgreSQL 8.0.12 and while we've always had
some intermittent performance issues, it has gotten especially bad in
the past few weeks. There are a number of actions that are very slow
for us, but particularly bad is the amount of time it takes to log
