Torsten Brumm writes:
Hi Together,
i'm just finished with the translation for the actual rt 3.8.x. I have
a global question for all german users regarding some wordings.
What do you think about translation for special words like:
Dashboard, Queue and Ticket. Should it be translated or
Hello David,
The problem looks like the session table is being corrupted.
I modified the schema using: ALTER TABLE sessions CHANGE a_session
a_session LONGBLOB;
Now everything seems to be working fine.
By the way, I am also using a virtual machine. 256Mo were enough for
3.8.0. I increased the
Hi,
Dashboard, Queue and Ticket. Should it be translated or should it be
like it is?
My experience is that it makes it easier not to translate Queue and
Ticket. I myself find it very confusing to explain anything to my
RT-Users about Stapel and not Queue. So, at least stay with Queue and
Hi there,
Dashboard, Queue and Ticket. Should it be translated or should it be
like it is?
My experience is that it makes it easier not to translate Queue and
Ticket. I myself find it very confusing to explain anything to my
RT-Users about Stapel and not Queue. So, at least stay with
Hi...
I finally managed to get RT and Oracle working :)
Everythinig is working fine with the defined host except for the link to the
10 neuesten Anfragen ohne Besitzer which is the first window containing the
latest requests without owner. Here RT always wants to use localhost instead
of the
Hi Michael,
If you the WebBaseURL in your RT_SiteConfig.pm that resolves the issue.
Set( $WebBaseURL, 'http://yourdomain.com');
I guess localhost is the default setting there...change it to your RT's
url and it works fine.
Regards,
Gaurav
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This Email message along with any
Hi all,
I have a question regarding RT installation with a separate modules
directory exclusive for RT. I currently configured CPAN to install
modules in /opt/perl and make sure that the installing user has PERL5LIB
configured to use that directory when installing RT. In the apache
mod_perl
Hi List,
I have done the same upgrade (3.8.0 - 3.8.1) with the following steps:
1. backup the old rt3 database with mysqldump
2. unpack rt-3.8.1.tar.gz
3. ./configure and make testdeps (everything was ok)
4. in the source directory of rt 3.8.1 run: perl etc/upgrade/
schema.mysql-4.0-4.1.pl db
That's how my private queues are set up, but that doesn't prevent
spammers from trying every possible email address on my server, when
they do find a private one they get this return email. Perhaps I
misunderstood .. is there a spot to change that behavior for everyone
and unprivileged?
Jessie,
Thanks for the reply. You're right. The entire table is empty. If this
didn't convert, I wonder what else didn't make it into the converted
tables.
Diona
On Wed, Aug 20, 2008 at 5:59 PM, Jesse Vincent [EMAIL PROTECTED] wrote:
On Aug 20, 2008, at 5:29 PM, Diona Kidd wrote:
I did a
Is it normal that this should require the ModifyCustomField right? Because
it doesn't seem at all intuitive to me,
nor does the documentation clearly indicate that this should be the case.
Alas, I've lost quite a bit of time due
to this :-/
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Cambridge Energy Alliance: Save money the planet
Hi,
Are there any differences between the rights OwnTicket and
TakeTicket they sound similar I doubt if the job is same as well.
Regards,
Gaurav
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Community help:
Curtis,
We don't get spam so my answer won't work for you. We have set up our
RT so that no spam gets in. That way, RT can automatically create (
grant 'privileged' to) users that pass authentication and all email
users get automatically created as 'unprivileged' users. That's what we
I think OwnTicket means someone can assign a ticket to you but you can't
take it yourself but I have been mistaken before.
Gaurav Ghimire wrote:
Hi,
Are there any differences between the rights OwnTicket and
TakeTicket they sound similar I doubt if the job is same as well.
Regards,
Yeah I'm talking about backscatter, when someone sends spam as a spoofed
user and the smtp server bounces that spam back to the spoofed address,
effectively relaying spam for them. Postfix does recipient lists so the
majority won't bounce for email addresses not in my /etc/aliases, I have
Yeah I'm talking about backscatter, when someone sends spam as a spoofed
user and the smtp server bounces that spam back to the spoofed address,
effectively relaying spam for them. Postfix does recipient lists so the
majority won't bounce for email addresses not in my /etc/aliases, I have
Well Drew,
What I think is OwnTicket is once the Admin changes the owner to you,
you own it, the ticket then cannot be taken/owned by anyone else. And if
'TakeTicket' right is activated on any user or group then that
particular ticket if is assigned to nobody can be taken on self.
Once you
I upgraded from 3.8.0 to 3.8.1 and added graphviz support in the wee
hours of last night. All seemed fine. I was able to graph ticket
relationships and I worked until about lunch before I encountered a
problem where each webpage is blank. I am definitely connecting to the
web server, but
After testing the CLI, I've been able to determine that this a problem with
RT::Client::REST
(at least .36 and .37)
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Cambridge Energy Alliance: Save money the planet
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Community
The increase in blob size should be transparent. Smaller blobs can
still be contained in the larger type and they are functionally
equivalent. If this is the problem, this is the only answer unless
you feel like doing heavy RT coding to reduce the size of a session.
This is definitely the easiest
I also ran across this.
I added local mods back into the local tree after trying out 3.8.0. It
worked fine across apache restarts.
When I upgraded to 3.8.1 I got the Out of memory! Callback called
exit. error every time I tried to load RT in my browser. Figuring that
one of my local mods
Earlier in this thread, it was mentioned in passing that a clean install of
3.8.1 is fine, implying this problem only affects upgrades. Is this so? If I
can afford to do a clean install rather than an upgrade from 380, do I then not
have to make this change to LONGBLOB type? Does 381 already
On Thu, Aug 21, 2008 at 13:24, Kenneth Crocker [EMAIL PROTECTED] wrote:
Jerrad,
Actually, the ModifyCustomField privilege doesn't have anything to
do with creating tickets. When a ticket is created, an
OBJECTCUSTOMFIELDVALUES table record (where the value of the CF for that
ticket
Jarred,
Not exactly. Let me see if I can walk thru a sequence of events and
maybe that will help. Trust me, it wasn't easy for me to understand at
first either.
1. Queue 'X' is created.
2. Queue 'Y' is created.
3. Group 'X-Support' is created.
4. Group
Is anyone else seeing problems with corrupted attachments in 3.8.x?
From what I can tell, 8-bit characters are getting stripped or altered
in mime attachments, corrupting the data.
Attached are two PDFs, the original PDF (original.pdf) and the post-RT
PDF (post-rt.pdf). The latter appears to
Aaron,
This happened to me when I didn't do the 4.0 to 4.1 MySQL update.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Aaron
Hathaway
Sent: Thursday, August 21, 2008 5:35 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] 3.8.1 corrupting attachments
Is anyone
Oh, then I don't have a good answer for you. Sorry L Maybe the list
can provide some insight.
From: Aaron Hathaway [mailto:[EMAIL PROTECTED]
Sent: Thursday, August 21, 2008 6:01 PM
To: Helmuth Ramirez
Subject: RE: [rt-users] 3.8.1 corrupting attachments
I'm running MySQL 5.0.18, with
I'm running MySQL 5.0.18, with the default latin1 character set-as I was
with 3.6.x.
--Aaron
From: Helmuth Ramirez [mailto:[EMAIL PROTECTED]
Sent: Thursday, August 21, 2008 2:51 PM
To: Aaron Hathaway; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] 3.8.1 corrupting attachments
Perhaps the script itself is poorly named, but the instructions state that
the 4.0 mysql upgrade script must be run if you are upgrading as it changes
the DB schema.
It's not a script only for those running 4.x.x versions of mysql, it's for
everyone that's upgrading.
James Moseley
RT is up and running fine, working via SSL, and I can create tickets fine
via the web GUI. However the problem lies in creating a ticket via email.
I've exhausted the RT wiki, the mailing list archives, and a few other unix
forums looking for an answer.
I am using RT 3.6.7, running on Solaris
James,
Thanks for that tip--I missed that initially. However, even after running that
script against my DB, I'm still seeing the same attachment corruption.
Regards,
Aaron Hathaway
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Thursday, August 21, 2008
Did you upgrade the db to 3.8.0, run the script, then update to 3.8.1?
- Original Message -
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
To: [EMAIL PROTECTED] [EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thu Aug 21 17:27:16 2008
Subject: Re:
Helmuth,
I ran the script after updating from 3.8.0 to 3.8.1. Would that make a
difference?
Thanks,
Aaron
From: Helmuth Ramirez [mailto:[EMAIL PROTECTED]
Sent: Thursday, August 21, 2008 3:32 PM
To: Aaron Hathaway; [EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Subject:
I am sure this is an FAQ, but I couldn't find an answer for it.
I find people often use an existing ticket to describe a brand new
issue. I'd love to be able to take this new correspondence within an
existing ticket, and move it into a brand new ticket.
Is this possible?
--
Cheers,
David
The document says to not upgrade the db to 3.8.1 (stop at 3.8.0) before running
the script. I think that may be a factor. If its in the document I'm sure
there's a good reason. You can give that a shot.
-Original Message-
From: Aaron Hathaway [mailto:[EMAIL PROTECTED]
Sent: Thu
List archives turn up these relevant threads:
http://www.gossamer-threads.com/lists/rt/users/13402?search_string=fork
http://www.gossamer-threads.com/lists/rt/users/16845
http://page.mi.fu-berlin.de/pape/rt3screenshots/
--
Cambridge Energy Alliance: Save money the planet
I'm working on a script to create users in RT based on a list of
usernames. I need to add these users to an RT group upon creation. I
can do it by doing an INSERT into the GroupMembers table, but I'm
wondering if there's a more official and elegant way?
--
Graham Ballantyne
[EMAIL
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