Kobus,
I am having the exact same problem since about last Monday. I am fairly
confident that a patch has broken something. Just prior to RT breaking
my Unix admins had installed several dozen patches, I think including a
kernel patch, and then rebooted the server. After the reboot I have the
ex
Dear all,
I am currently using RT::Authen::ExternalAuth for LDAP authentication.
While LDAP/TLS/389 is working nicely, I can't quite figure out how to
configure ExternalAuth to do LDAP/SSL/636. Our LDAP server is running
SUN Directory Server 6.3.
RT_SiteConfig.pm section:
# If this is set to t
Hello everyone,
I have similar problem here. I just begin to install/use rt 381 on CentOS
5.2+MySQL. That rich text box has no problem when I create new ticket, but
if the owner reply/resolve this ticket, the message box is not available,
the box not shows.
Could someone know how to fix that?
Thank
Kelly,
Why are these attachments slowing MySQL down? Maybe there is an index
that would help. If it is content searches in the attachment, you will
lose valid search results with this approach. Maybe switching to a DB
backend that supports full text indexing would help. Currently, there
is a wiki
Hi Everyone
Now to start, i have downloaded all the archives for RT and searched and
searched but am unable to find a solution.
I am looking after a server that was rebooted this morning because it
was slow. Since the reboot, when you try and access rt via a browser it
comes up with a download bo
Maybe somebody's already done it, but at some point I intend to look
into creating an
extension that takes transactions and stores the attachments on the
filesystem so that
they never see the database. My primary motivation for this is so that
other tools can
then index these documents to make them
Our RT is cluttered with large attachments, slowing down the MySQL engine.
Our hack fix: move these attachments to a webserver and do this on the
Attachments table:
UPDATE Attachments SET Content = '',
ContentType='text/html' WHERE id = attachmentid;
for large attachments.
This helps, but is th
Apply the following http://wiki.bestpractical.com/view/ModifyQuery
and add the keyword any to a search for a ticket regardless of status.
<%init>
#active is the default: open new stalled
$$query =~ s/\bany\b/new open resolved stalled rejected deleted/i;
#$$query =~ s/\bclosed\b/resolved re
