/var/log/messages are handled by syslog and LogToSyslog. In production
environment you don't want to use LogToFile options. You can
reconfigure syslog to redirect RT logs into separate file.
Look at option LogToSyslogConf in the RT config.
As alternative you can use apache logs instead.
Has anyone ever switched from OTRS to RT before? Is there away to import all
my tickets from OTRS to RT?
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Has anyone ever switched from OTRS to RT before? Is there away to import all
my tickets from OTRS to RT?
We've definitely worked with clients who have moved from OTRS to RT,
though they've all decided to ditch their history and make a fresh start
with RT. Do you have in-house developers who
Ruslan,
Here are the results for this query:
=# EXPLAIN ANALYZE SELECT main.* FROM Users main
WHERE main.id IN (
SELECT main.id FROM Users main
CROSS JOIN ACL ACL_2
JOIN Principals Principals_1 ON ( Principals_1.id = main.id )
JOIN CachedGroupMembers CachedGroupMembers_3
Jesse Vincent wrote:
We've definitely worked with clients who have moved from OTRS to RT,
though they've all decided to ditch their history and make a fresh start
with RT. Do you have in-house developers who might be interested in
helping to build out a converter?
Best,
Jesse
I
