[rt-users] RT Virtual Appliance 3.8.x for Proxmox VE - First release!

Hi all, I am happy to release our brand new RT 3.8.x appliance - based on this a new RT system can be installed in 10 seconds (incl. rt database setup, apache, postfix, etc.) Ok, you need a Proxmox VE virtualization server and you need to download it first (160 mb)- but if you got this, 10

[rt-users] yarts problem

Hi all, i installed yarts 0.3 with RT3.8.1 but that doesn't work, when i try to connect to http://yarts.localdomain, i found that: Days Difference = '. floor($sec/(60*60*24)); //echo ' Hours Difference = '. floor($sec/(60*60)); //echo ' Minutes Difference = '. floor($sec/60); return

[rt-users] yarts problem

Hi all, i installed yarts 0.3 with RT3.8.1 but that doesn't work, when i try to connect to http://yarts.localdomain, i found that: Days Difference = '. floor($sec/(60*60*24)); //echo ' Hours Difference = '. floor($sec/(60*60)); //echo ' Minutes Difference = '. floor($sec/60); return

[rt-users] yarts problem

Hi all, i installed yarts 0.3 with RT3.8.1 but that doesn't work, when i try to connect to http://yarts.localdomain, i found that: Days Difference = '. floor($sec/(60*60*24)); //echo ' Hours Difference = '. floor($sec/(60*60)); //echo ' Minutes Difference = '. floor($sec/60); return

[rt-users] Adding Custom Field capabilities to Users

Hi everyone, I sent an email out yesterday but sending one today as well, hoping to get the attention of one of the authors of RT. I want to be able to use the REST protocol to add custom fields to USERS when creating them, it seems that this functionality is available to tickets but not users

[rt-users] RTx::Statistics, time to resolve poblem

hi all I use rt3.8.1, and i want to generate reports of time to resolve, i try to install RTx::Statistics but when i test this option it always generate '0', is there anyone who is found the same problem or know how to solve it. Thank you. Hanane ___

[rt-users] RT 3.6.7 + url misredirect

Hi everyone, I just installed RT 3.6.7. The problem is that some actions in RT misredirect to a wrng URL which is not the correct. It's installed in www.example.com/rt For example: Log in - Click New ticket in - Fill fields - Click Create It creates the ticket but do not redirect to the next page

[rt-users] Update tickets by mail

hi all, please it is possible to update tickets by mail, i installed CommandByMail module but i don't know how do it Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial

Re: [rt-users] Update tickets by mail

hanane ourdani wrote: hi all, please it is possible to update tickets by mail, i installed CommandByMail module but i don't know how do it Read the CommandByMail documentation and refer to the wiki. The instructions are pretty clear. -- Kind Regards,

Re: [rt-users] Update tickets by mail

hanane ourdani wrote: Please, i don't find the command that can update tickets that already exist, for example if i want change somme information in Ticket 5 how i can do it by mail. You use the CommandByMail pseudo-headers as normal when sending an e-mail with an appropriate subject

[rt-users] Query Builder page modification

Hi, We have RT 3.8.1 running on opensuse11; mysql 5.0.51a; perl 5.10.0 When I go to QueryBuilder page (it takes over 5 minutes to load), it shows me thousands of users for a box where it says: Owner But, when I go to mysql query browser, and search table ACL for all users with RightName of

[rt-users] Problem with PDF attachments

Hi, I recently upgraded from version 3.4.6 to 3.8.1. Since then, pdf attachments downloaded from RT or sent by RT are corrupted, Acrobat Reader displays the error Insufficient data for an image. This occurs even for pdf attachments saved before the upgrade. I saw no errors in the database

[rt-users] Problem with translation

Hi pals I'm trying to translate the following #: share/html/Elements/Footer:65 #. ('a href=mailto:sa...@bestpractical.com;sa...@bestpractical.com/a') msgid To inquire about support, training, custom development or licensing, please contact %1. msgstr Para soporte, entrenamiento, desarrollo

Re: [rt-users] Problem with translation

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