[rt-users] command by email failing for non RT objects

2009-04-26 Thread slamp slamp
people sometimes tend to put colons on their e-mail. for example, Please see below: This fails command by email. Is there a way to only define a few sets of objects to be parsed by command by email?? right now we need to resolve a ticket via e-mail. so how do i set command by email to only

Re: [rt-users] Reqest Tracker CentOS 5.3 setup

2009-04-26 Thread Grant Deters
OK, got that far, has a bit of trouble with XML::RSS, however, I was able to pull it from the web. jmose...@corp.xanadoo.com wrote: First and foremost, please email your requests for assistance to the mailing list. With that said, the main installation guide is Unix-generic, but if you

Re: [rt-users] Upgrade RT

2009-04-26 Thread Asif Iqbal
On Wed, Nov 19, 2008 at 10:08 AM, Tim Cutts t...@sanger.ac.uk wrote: On 18 Nov 2008, at 4:47 pm, Tim Cutts wrote: What switches did you use to dump the mysql? I see few gotcha's about using binary characters and separate dump for attachment table and stuff OK, yes, I've just looked at

Re: [rt-users] Reqest Tracker CentOS 5.3 setup

2009-04-26 Thread Grant Deters
Got this far. jmose...@corp.xanadoo.com wrote: First and foremost, please email your requests for assistance to the mailing list. With that said, the main installation guide is Unix-generic, but if you know enough about your particular OS, you shouldn't have too many problems. Cent

[rt-users] Apache2 usually hit up to 100% - RT Performance

2009-04-26 Thread ty chan
It is a newly install and testing RT system. i have a few ticket inside what is nearly 100 ticket. Everytime, I open Query Builder, Reply or Check the ticket the apache process takes 100% of CPU process. that make RT very slow. I have been looking around on the mailing list but i am still not