Hello All
In my RT application my creating, updating and closing of tickets are
very slow and takes almost 20 sec to insert a ticket and nearly 35
seconds to update a ticket. We have applied many changes on our database
side and application side too. But still our RT application is not
Varun Vyas wrote:
Hello All
In my RT application my creating, updating and closing of tickets are
very slow and takes almost 20 sec to insert a ticket and nearly 35
seconds to update a ticket. We have applied many changes on our database
side and application side too. But still our RT
Hello All
My RT version is 3.6.3 os version and configuration on my application
server is as follows
*Linux rt.xxdomain.com 2.6.9-5.ELsmp #1 SMP Wed Jan 5 19:30:39 EST 2005
i686 i686 i386 GNU/Linux
Red Hat Enterprise Linux AS release 4 (Nahant)
Linux version 2.6.9-5.ELsmp
Hardware Info on Application Server is
processor : 0
vendor_id : GenuineIntel
cpu family : 6
model : 15
model name : Intel(R) Xeon(R) CPU5120 @ 1.86GHz
stepping: 6
cpu MHz : 1866.868
cache size : 64 KB
physical id : 0
siblings
Hi Varun,
We have the situation here that our mail server (Exim4) is very slow on
sending the RT emails wich are generated on ticket creation and update. So
we also have to wait around 20s sometimes for RT webpage coming back after
update. Without exim the RT responses are coming fast. Possibly
Hi,
We have 2 RT systems, they both working but when I try:
* adding my second RT system as a cc to my first when commenting
on a ticket,
* the ticket gets created on the second RT system but it does
not send an auto response to the first RT system.
However if I send
Alex;
For your issue have a look at:
http://archives.free.net.ph/message/20090424.164012.5961a3ca.en.html
It may help?!
Regards;
Roy
Alexander Bourgett wrote:
Hi Varun,
We have the situation here that our mail server (Exim4) is very slow on
sending the RT emails wich are generated on
Ist not a good thing that it does not send an auto - response? otherwise
you'll end in a loop of updates vs new tickets
if you want to get 2 RT to talk to each other, I would recommend you use
the REST or WebService interface
Regards;
Roy
Bashir Jahed wrote:
Hi,
We have 2 RT systems,
Kevin!
I implemented Mandatory Subject in my RT 3.8.2 following the
instructions on:
http://wiki.bestpractical.com/view/Extensions and
http://search.cpan.org/dist/RT-Extension-MandatorySubject/
Its working fine.
Elton
On 06/30/2009 05:41 PM, Kevin Gagel wrote:
How can I make the
Gary Greene wrote:
I've been trying to get Minerva using RT for a bit now, however I've run
into a few feature requests that my users (read bosses) view as blockers.
Does anyone know of a plug in that would add an address book feature to the
BCC and CC fields when posting a ticket? Also, I
John
This sounds interesting to me. Did you do this as a separate web
application that communicates (sends the ticket) to RT via the RT REST API?
Regards
Ian
John Arends wrote:
Gary Greene wrote:
I've been trying to get Minerva using RT for a bit now, however I've run
into a few feature
We have a few of these forms. Some are very simple forms that actually
just send email to RT.
Another one is sort of a hack and uses the RT Perl API which probably is
not the best way to do things at this point but it works.
Even just using email forms is pretty simple though. We hooked the
Checkout StrictLinkACL in the config.
On Tue, Jun 30, 2009 at 10:38 PM, Nick
Kartsioukaschange+lists...@nightwind.net wrote:
I'm finding the modify ticket permission setting is too broad for some
situations. Here's my issue...
Let's say I have two queues, A, and B. I have a group associated
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