[rt-users] RT Slow Ticket Updates

2009-07-01 Thread Varun Vyas
Hello All In my RT application my creating, updating and closing of tickets are very slow and takes almost 20 sec to insert a ticket and nearly 35 seconds to update a ticket. We have applied many changes on our database side and application side too. But still our RT application is not

Re: [rt-users] RT Slow Ticket Updates

2009-07-01 Thread Joop
Varun Vyas wrote: Hello All In my RT application my creating, updating and closing of tickets are very slow and takes almost 20 sec to insert a ticket and nearly 35 seconds to update a ticket. We have applied many changes on our database side and application side too. But still our RT

Re: [rt-users] RT Slow Ticket Updates

2009-07-01 Thread Varun Vyas
Hello All My RT version is 3.6.3 os version and configuration on my application server is as follows *Linux rt.xxdomain.com 2.6.9-5.ELsmp #1 SMP Wed Jan 5 19:30:39 EST 2005 i686 i686 i386 GNU/Linux Red Hat Enterprise Linux AS release 4 (Nahant) Linux version 2.6.9-5.ELsmp

Re: [rt-users] RT Slow Ticket Updates

2009-07-01 Thread Varun Vyas
Hardware Info on Application Server is processor : 0 vendor_id : GenuineIntel cpu family : 6 model : 15 model name : Intel(R) Xeon(R) CPU5120 @ 1.86GHz stepping: 6 cpu MHz : 1866.868 cache size : 64 KB physical id : 0 siblings

Re: [rt-users] RT Slow Ticket Updates

2009-07-01 Thread Alexander Bourgett
Hi Varun, We have the situation here that our mail server (Exim4) is very slow on sending the RT emails wich are generated on ticket creation and update. So we also have to wait around 20s sometimes for RT webpage coming back after update. Without exim the RT responses are coming fast. Possibly

[rt-users] Auto respone not working

2009-07-01 Thread Bashir Jahed
Hi, We have 2 RT systems, they both working but when I try: * adding my second RT system as a cc to my first when commenting on a ticket, * the ticket gets created on the second RT system but it does not send an auto response to the first RT system. However if I send

Re: [rt-users] RT Slow Ticket Updates

2009-07-01 Thread Raed El-Hames
Alex; For your issue have a look at: http://archives.free.net.ph/message/20090424.164012.5961a3ca.en.html It may help?! Regards; Roy Alexander Bourgett wrote: Hi Varun, We have the situation here that our mail server (Exim4) is very slow on sending the RT emails wich are generated on

Re: [rt-users] Auto respone not working

2009-07-01 Thread Raed El-Hames
Ist not a good thing that it does not send an auto - response? otherwise you'll end in a loop of updates vs new tickets if you want to get 2 RT to talk to each other, I would recommend you use the REST or WebService interface Regards; Roy Bashir Jahed wrote: Hi, We have 2 RT systems,

Re: [rt-users] How to make the subject field mandatory?

2009-07-01 Thread Elton S. Fenner
Kevin! I implemented Mandatory Subject in my RT 3.8.2 following the instructions on: http://wiki.bestpractical.com/view/Extensions and http://search.cpan.org/dist/RT-Extension-MandatorySubject/ Its working fine. Elton On 06/30/2009 05:41 PM, Kevin Gagel wrote: How can I make the

Re: [rt-users] Anyone know of a few enhancements to RT...

2009-07-01 Thread John Arends
Gary Greene wrote: I've been trying to get Minerva using RT for a bit now, however I've run into a few feature requests that my users (read bosses) view as blockers. Does anyone know of a plug in that would add an address book feature to the BCC and CC fields when posting a ticket? Also, I

Re: [rt-users] Anyone know of a few enhancements to RT...

2009-07-01 Thread icydee
John This sounds interesting to me. Did you do this as a separate web application that communicates (sends the ticket) to RT via the RT REST API? Regards Ian John Arends wrote: Gary Greene wrote: I've been trying to get Minerva using RT for a bit now, however I've run into a few feature

Re: [rt-users] Anyone know of a few enhancements to RT...

2009-07-01 Thread John Arends
We have a few of these forms. Some are very simple forms that actually just send email to RT. Another one is sort of a hack and uses the RT Perl API which probably is not the best way to do things at this point but it works. Even just using email forms is pretty simple though. We hooked the

Re: [rt-users] Modify Ticket permissions too broad?

2009-07-01 Thread Ruslan Zakirov
Checkout StrictLinkACL in the config. On Tue, Jun 30, 2009 at 10:38 PM, Nick Kartsioukaschange+lists...@nightwind.net wrote: I'm finding the modify ticket permission setting is too broad for some situations.  Here's my issue... Let's say I have two queues, A, and B.  I have a group associated