Re: [rt-users] Attachments missing in RESOLVE email
Ken, I'm interresting for the code you've mentioned. Could you or somebody else write me here that code or some similar, which will steal the attachment from last comment and then I can use it in Resolve template, so the Attachments which were put into ticket under Resolved phase will be available in the email from Resolved Template ? Ken Crocker wrote: Kevin, Correct. In fact, I put replied to an email like this awhile back with some code we wrote for a new Resolve template that includes code to include the last comment in the Email body. Kenn LBNL On 8/6/2009 9:46 AM, Kevin Falcone wrote: On Sat, Aug 01, 2009 at 12:38:04AM -0700, Miroslav Horvath wrote: gyus, you've started the discussion about something else. I've noticed, that in the Resolve email the attachments are not sent out. For example: I'm working on some ticket, and found some solution for the issue, that some .EXE patch must be applied. So I go to ticket, click on RESOLVE and put into attachment that .EXE patch file. And will write, that issue was resolved and the user must apply locally the patch which is attached in the resolution email. But in the resolution email which user received the attachment wasn't. Is there some workaround how to have attachment in it ? Miroslav The 'On Resolve' Scrip runs as a separate transaction, it runs during the resolve, not during the comment, so there are no attachments to send. You either need to steal some of the code linked from previous posts to look for the previous transaction's attachments or disable this script and change RT to send Correspondence rather than Comments when a ticket is resolved, and then RT-Attach will work -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- View this message in context: http://www.nabble.com/Re%3A-Attachments-missing-in-RESOLVE-email-tp24739982p25221025.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] History of Custom Field Values kept anywhere?
We accidentally changed some values in a Custom Field, and they need to be set back.I can retrieve the values from our backup, but, the question came up of if RT keeps the history for them.Poking thru the database, I see it keeps the history for tickets (table Transactions), and that it keeps most of the data for Custom Fields in the table CustomFieldValues. It keeps Creator, Creation Date, Last Updated By and Last Update Date. But, so far, I haven't found anywhere it keeps what was changed. IE, category old value, new value, like you find in the Transactions table. This would seem to be very useful information to have - especially in the case of a system audit. Am I just missing something? This in on RT 3.8.4, btw. This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] History of Custom Field Values kept anywhere?
Scott, look in the ObjectCustomFieldValues table. There are pointers into it from the OldReference and NewReference fields in the Transactions table. I'm using 3.6.3, but I'm guessing that the same will be true in 3.8.4. Gene Lander, Scott wrote: We accidentally changed some values in a Custom Field, and they need to be set back.I can retrieve the values from our backup, but, the question came up of if RT keeps the history for them.Poking thru the database, I see it keeps the history for tickets (table Transactions), and that it keeps most of the data for Custom Fields in the table CustomFieldValues. It keeps Creator, Creation Date, Last Updated By and Last Update Date. But, so far, I haven't found anywhere it keeps what was changed. IE, category old value, new value, like you find in the Transactions table. This would seem to be very useful information to have - especially in the case of a system audit. Am I just missing something? This in on RT 3.8.4, btw. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] History of Custom Field Values kept anywhere?
Gene, Thanks, but - as near as I can tell, ObjectCustomFieldValues has references from type RT::Ticket only.IE, everything in it refers to a ticket change, not a global custom field change. Scott Scott, look in the ObjectCustomFieldValues table. There are pointers into it from the OldReference and NewReference fields in the Transactions table. I'm using 3.6.3, but I'm guessing that the same will be true in 3.8.4. Gene Lander, Scott wrote: We accidentally changed some values in a Custom Field, and they need to be set back.I can retrieve the values from our backup, but, the question came up of if RT keeps the history for them.Poking thru the database, I see it keeps the history for tickets (table Transactions), and that it keeps most of the data for Custom Fields in the table CustomFieldValues. It keeps Creator, Creation Date, Last Updated By and Last Update Date. But, so far, I haven't found anywhere it keeps what was changed. IE, category old value, new value, like you find in the Transactions table. This would seem to be very useful information to have - especially in the case of a system audit. Am I just missing something? This in on RT 3.8.4, btw. This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] History of Custom Field Values kept anywhere?
Scott, That's because the ObjectCustomFieldValues Table is for changes to a value for an OBJECT. To see the history for the Custom Fields themselves, try CustomFieldValues. Kenn LBNL On 8/31/2009 1:45 PM, Lander, Scott wrote: Gene, Thanks, but - as near as I can tell, ObjectCustomFieldValues has references from type RT::Ticket only.IE, everything in it refers to a ticket change, not a global custom field change. Scott Scott, look in the ObjectCustomFieldValues table. There are pointers into it from the OldReference and NewReference fields in the Transactions table. I'm using 3.6.3, but I'm guessing that the same will be true in 3.8.4. Gene Lander, Scott wrote: We accidentally changed some values in a Custom Field, and they need to be set back.I can retrieve the values from our backup, but, the question came up of if RT keeps the history for them.Poking thru the database, I see it keeps the history for tickets (table Transactions), and that it keeps most of the data for Custom Fields in the table CustomFieldValues. It keeps Creator, Creation Date, Last Updated By and Last Update Date. But, so far, I haven't found anywhere it keeps what was changed. IE, category old value, new value, like you find in the Transactions table. This would seem to be very useful information to have - especially in the case of a system audit. Am I just missing something? This in on RT 3.8.4, btw. This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] History of Custom Field Values kept anywhere?
Ken, CustomFieldValues does have the current values, and documents when they were inserted or modified, but, NOT the actual changes - IE, no Old Value / New Value. For instance, for one of the lines in question, the table has: +-+-+--+-+---+-+-+---+-+ | id | CustomField | Name | Description | SortOrder | Creator | Created | LastUpdatedBy | LastUpdated | +-+-+--+-+---+-+-+---+-+ | 321 | 30 | CPU | | 4 | 101 | 2009-08-05 14:44:16 | 101 | 2009-08-24 19:56:54 | What I need to find out is what the Name used to be! It shouldn't be CPU, at one time (last week) it was something more like NAS Storage. Scott, That's because the ObjectCustomFieldValues Table is for changes to a value for an OBJECT. To see the history for the Custom Fields themselves, try CustomFieldValues. Kenn LBNL On 8/31/2009 1:45 PM, Lander, Scott wrote: Gene, Thanks, but - as near as I can tell, ObjectCustomFieldValues has references from type RT::Ticket only.IE, everything in it refers to a ticket change, not a global custom field change. Scott Scott, look in the ObjectCustomFieldValues table. There are pointers into it from the OldReference and NewReference fields in the Transactions table. I'm using 3.6.3, but I'm guessing that the same will be true in 3.8.4. Gene Lander, Scott wrote: We accidentally changed some values in a Custom Field, and they need to be set back.I can retrieve the values from our backup, but, the question came up of if RT keeps the history for them.Poking thru the database, I see it keeps the history for tickets (table Transactions), and that it keeps most of the data for Custom Fields in the table CustomFieldValues. It keeps Creator, Creation Date, Last Updated By and Last Update Date. But, so far, I haven't found anywhere it keeps what was changed. IE, category old value, new value, like you find in the Transactions table. This would seem to be very useful information to have - especially in the case of a system audit. Am I just missing something? This in on RT 3.8.4, btw. This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.commailto:cad...@hearstsc.com) immediately by email and delete the original message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.commailto:sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Asset Tracker: make some custom field global
Except for Name,Type, Description, and Status; everything else in Asset Tracker is a custom field. We need to make some fields global so that they are always presented in search results like the default four, and so that they are presented in the Query Builder without first having to select a type that has that custom field. Is there a way to do this built in? If not, do Todd or others have a suggestion for where to begin to add this functionality that I could approach our programmers with? Thanks, Mike ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Asset Tracker: make some custom field global
If I recall correctly, this is done the same way all other RT custom fields are made global. Admin - Global - Custom Fields. On Mon, Aug 31, 2009 at 5:03 PM, Michael Ellismichael_el...@umanitoba.ca wrote: Except for Name,Type, Description, and Status; everything else in Asset Tracker is a custom field. We need to make some fields global so that they are always presented in search results like the default four, and so that they are presented in the Query Builder without first having to select a type that has that custom field. Is there a way to do this built in? If not, do Todd or others have a suggestion for where to begin to add this functionality that I could approach our programmers with? Thanks, Mike ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] History of Custom Field Values kept anywhere?
Scott, Try the Transaction Table. Kenn LBNL On 8/31/2009 1:58 PM, Lander, Scott wrote: Ken, CustomFieldValues does have the current values, and documents when they were inserted or modified, but, NOT the actual changes - IE, no Old Value / New Value. For instance, for one of the lines in question, the table has: +-+-+--+-+---+-+-+---+-+ | id | CustomField | Name | Description | SortOrder | Creator | Created | LastUpdatedBy | LastUpdated | +-+-+--+-+---+-+-+---+-+ | 321 | 30 | CPU | | 4 | 101 | 2009-08-05 14:44:16 | 101 | 2009-08-24 19:56:54 | What I need to find out is what the Name used to be! It shouldn't be CPU, at one time (last week) it was something more like NAS Storage. Scott, That's because the ObjectCustomFieldValues Table is for changes to a value for an OBJECT. To see the history for the Custom Fields themselves, try CustomFieldValues. Kenn LBNL On 8/31/2009 1:45 PM, Lander, Scott wrote: Gene, Thanks, but - as near as I can tell, ObjectCustomFieldValues has references from type RT::Ticket only.IE, everything in it refers to a ticket change, not a global custom field change. Scott Scott, look in the ObjectCustomFieldValues table. There are pointers into it from the OldReference and NewReference fields in the Transactions table. I'm using 3.6.3, but I'm guessing that the same will be true in 3.8.4. Gene Lander, Scott wrote: We accidentally changed some values in a Custom Field, and they need to be set back.I can retrieve the values from our backup, but, the question came up of if RT keeps the history for them.Poking thru the database, I see it keeps the history for tickets (table Transactions), and that it keeps most of the data for Custom Fields in the table CustomFieldValues. It keeps Creator, Creation Date, Last Updated By and Last Update Date. But, so far, I haven't found anywhere it keeps what was changed. IE, category old value, new value, like you find in the Transactions table. This would seem to be very useful information to have - especially in the case of a system audit. Am I just missing something? This in on RT 3.8.4, btw. This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] History of Custom Field Values kept anywhere?
Hi Ken, Transaction table was my first guess - but, nope - looks like everything BUT the Custom Fields is kept there! Right now, I am thinking that for some reason this data is just not kept - which sort of surprises me! Oh well - time for a bug report or wish list submission, I guess!!! Scott, Try the Transaction Table. Kenn LBNL On 8/31/2009 1:58 PM, Lander, Scott wrote: Ken, CustomFieldValues does have the current values, and documents when they were inserted or modified, but, NOT the actual changes - IE, no Old Value / New Value. For instance, for one of the lines in question, the table has: +-+-+--+-+---+-+-+---+-+ | id | CustomField | Name | Description | SortOrder | Creator | Created | LastUpdatedBy | LastUpdated | +-+-+--+-+---+-+-+---+-+ | 321 | 30 | CPU | | 4 | 101 | 2009-08-05 14:44:16 | 101 | 2009-08-24 19:56:54 | What I need to find out is what the Name used to be! It shouldn't be CPU, at one time (last week) it was something more like NAS Storage. Scott, That's because the ObjectCustomFieldValues Table is for changes to a value for an OBJECT. To see the history for the Custom Fields themselves, try CustomFieldValues. Kenn LBNL On 8/31/2009 1:45 PM, Lander, Scott wrote: Gene, Thanks, but - as near as I can tell, ObjectCustomFieldValues has references from type RT::Ticket only.IE, everything in it refers to a ticket change, not a global custom field change. Scott Scott, look in the ObjectCustomFieldValues table. There are pointers into it from the OldReference and NewReference fields in the Transactions table. I'm using 3.6.3, but I'm guessing that the same will be true in 3.8.4. Gene Lander, Scott wrote: We accidentally changed some values in a Custom Field, and they need to be set back.I can retrieve the values from our backup, but, the question came up of if RT keeps the history for them.Poking thru the database, I see it keeps the history for tickets (table Transactions), and that it keeps most of the data for Custom Fields in the table CustomFieldValues. It keeps Creator, Creation Date, Last Updated By and Last Update Date. But, so far, I haven't found anywhere it keeps what was changed. IE, category old value, new value, like you find in the Transactions table. This would seem to be very useful information to have - especially in the case of a system audit. Am I just missing something? This in on RT 3.8.4, btw. This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.commailto:cad...@hearstsc.com) immediately by email and delete the original message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.commailto:sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.commailto:cad...@hearstsc.com) immediately by email and delete the original message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.commailto:sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com This e-mail message is intended only for the personal use of the
Re: [rt-users] Asset Tracker: make some custom field global
Thanks. I don't know how I missed that. Can you think of a way to edit the default format so that it includes a CF SerialNumber in every asset query result? I was looking in... /opt/rt3/share/html/AssetTracker/Search/Results.html and /opt/rt3/share/html/AssetTracker/Search/Build.html ... thinking that I might append $format with the what I need, but am not sure if this is the best way to go. -Mike -Original Message- From: Todd Chapman [mailto:t...@chaka.net] Sent: August-31-09 4:20 PM To: Michael Ellis Cc: rt Users Subject: Re: [rt-users] Asset Tracker: make some custom field global If I recall correctly, this is done the same way all other RT custom fields are made global. Admin - Global - Custom Fields. On Mon, Aug 31, 2009 at 5:03 PM, Michael Ellismichael_el...@umanitoba.ca wrote: Except for Name,Type, Description, and Status; everything else in Asset Tracker is a custom field. We need to make some fields global so that they are always presented in search results like the default four, and so that they are presented in the Query Builder without first having to select a type that has that custom field. Is there a way to do this built in? If not, do Todd or others have a suggestion for where to begin to add this functionality that I could approach our programmers with? Thanks, Mike ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] History of Custom Field Values kept anywhere?
Scott, That can't be. I use the transaction record to trigger several scrips that look at the changes in a CF. Try transactions with Type = CustomField, Field = the number of the CF and old/new values. Kenn LBNL On 8/31/2009 2:32 PM, Lander, Scott wrote: Hi Ken, Transaction table was my first guess - but, nope - looks like everything BUT the Custom Fields is kept there! Right now, I am thinking that for some reason this data is just not kept - which sort of surprises me! Oh well - time for a bug report or wish list submission, I guess!!! Scott, Try the Transaction Table. Kenn LBNL On 8/31/2009 1:58 PM, Lander, Scott wrote: Ken, CustomFieldValues does have the current values, and documents when they were inserted or modified, but, NOT the actual changes - IE, no Old Value / New Value. For instance, for one of the lines in question, the table has: +-+-+--+-+---+-+-+---+-+ | id | CustomField | Name | Description | SortOrder | Creator | Created | LastUpdatedBy | LastUpdated | +-+-+--+-+---+-+-+---+-+ | 321 | 30 | CPU | | 4 | 101 | 2009-08-05 14:44:16 | 101 | 2009-08-24 19:56:54 | What I need to find out is what the Name used to be! It shouldn't be CPU, at one time (last week) it was something more like NAS Storage. Scott, That's because the ObjectCustomFieldValues Table is for changes to a value for an OBJECT. To see the history for the Custom Fields themselves, try CustomFieldValues. Kenn LBNL On 8/31/2009 1:45 PM, Lander, Scott wrote: Gene, Thanks, but - as near as I can tell, ObjectCustomFieldValues has references from type RT::Ticket only.IE, everything in it refers to a ticket change, not a global custom field change. Scott Scott, look in the ObjectCustomFieldValues table. There are pointers into it from the OldReference and NewReference fields in the Transactions table. I'm using 3.6.3, but I'm guessing that the same will be true in 3.8.4. Gene Lander, Scott wrote: We accidentally changed some values in a Custom Field, and they need to be set back.I can retrieve the values from our backup, but, the question came up of if RT keeps the history for them.Poking thru the database, I see it keeps the history for tickets (table Transactions), and that it keeps most of the data for Custom Fields in the table CustomFieldValues. It keeps Creator, Creation Date, Last Updated By and Last Update Date. But, so far, I haven't found anywhere it keeps what was changed. IE, category old value, new value, like you find in the Transactions table. This would seem to be very useful information to have - especially in the case of a system audit. Am I just missing something? This in on RT 3.8.4, btw. This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT
Re: [rt-users] Asset Tracker: make some custom field global
Oh and it's the first thing, too. I'm sorry for not noticing that. I forget than when you re-open something in vim it brings you to where you last were, NOT the top of the file. Apologies all, Mike -Original Message- From: Todd Chapman [mailto:t...@chaka.net] Sent: August-31-09 4:49 PM To: Michael Ellis Cc: rt Users Subject: Re: [rt-users] Asset Tracker: make some custom field global That's configurable in AT_Config.pm. On Mon, Aug 31, 2009 at 5:44 PM, Michael Ellismichael_el...@umanitoba.ca wrote: Thanks. I don't know how I missed that. Can you think of a way to edit the default format so that it includes a CF SerialNumber in every asset query result? I was looking in... /opt/rt3/share/html/AssetTracker/Search/Results.html and /opt/rt3/share/html/AssetTracker/Search/Build.html ... thinking that I might append $format with the what I need, but am not sure if this is the best way to go. -Mike -Original Message- From: Todd Chapman [mailto:t...@chaka.net] Sent: August-31-09 4:20 PM To: Michael Ellis Cc: rt Users Subject: Re: [rt-users] Asset Tracker: make some custom field global If I recall correctly, this is done the same way all other RT custom fields are made global. Admin - Global - Custom Fields. On Mon, Aug 31, 2009 at 5:03 PM, Michael Ellismichael_el...@umanitoba.ca wrote: Except for Name,Type, Description, and Status; everything else in Asset Tracker is a custom field. We need to make some fields global so that they are always presented in search results like the default four, and so that they are presented in the Query Builder without first having to select a type that has that custom field. Is there a way to do this built in? If not, do Todd or others have a suggestion for where to begin to add this functionality that I could approach our programmers with? Thanks, Mike ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
