Hello,
I am running the shredder over our database and it has been dutifully deleting
the deleted tickets as requested. It has processed around 20,000 so far but is
now stuck with the following output in the SQL dump files:
INSERT INTO
Another way around this error is to add the sub routine to the system.pm file
in the src directory before doing the make.The results are the same, but,
at least you don't see the error!
From: rt-users-boun...@lists.bestpractical.com
Also, remember, RT creates users automatically, and the lowercase version of
the email address doesn't match an RT user.
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: 807.766.7331
Email: mike.john...@normed.ca
Hello all,
I need to merge a few users. The Extensions page of the wiki says
that RT::Extension::MergeUsers adds a Merge Users box to the User
Administration page, which sounds like what I need.
I've never installed an extension before. That module has no
installation instructions
Thank you very much.
I'll use the wildcard because the people who need to list Users aren't
SuperUsers.
I don't have a lot of users, so the speed isn't problem, but I'm
interested in your formating, because it's necessary for me to print
Organization name :
So this is my search :
I also need doc about that extention, how it works, for exemple, if I
keep two users, who have both access to the same tickets, if those users
can stay unprivileged... If you find some documentation, please share it !
thanks
Laetib
Roode, Eric a écrit :
Hello all,
I need to merge a
On Mon, Sep 21, 2009 at 11:13:18AM -0400, Roode, Eric wrote:
Hello all,
I need to merge a few users. The Extensions page of the wiki says
that
RT::Extension::MergeUsers adds a Merge Users box to the User
Administration page, which
sounds like what I need.
I've
Jeff,
Perhaps creating a Custom Field that has the three individuals as
possible selections. Then have a scrip that sets the value to the person
that indicates approval (I have an added ticket status value for that
and added an option next to Resolved in the modify ticket screen).
Then have
I am running RT 3.8.4 with the RT::Authen::ExternalAuth plugin. My
Request tracker server does not appear to be accessing the AD server
for login. If I run tcpdump I do not see a connection to the AD
server being attempted and the local logins still work. Is there another
config file I need
Do you know how I can give it for the rt staff users, like a kind of saved
search ?
Saved searches are for ticket builder, this is a user search.
They can either create a browser bookmark, or you could
add a link to it in the UI with a Tabs callback.
--
Cambridge Energy Alliance: Save money.
Hello,
i can't populating database schema for a new installation of
request-tracker3.8 version : 3.8.4-1
Thank for your help
#rt-setup-database-3.8 --action init --skip-create
Working with:
Type: mysql
Host: localhost
Name: rtdb
User: request-tracker3
DBA:request-tracker3 (No DBA)
I have a pretty new installation of 3.8.2 here; have done very
little customization to it. I have a queue called support. That
queue has a user set up as a Cc: watcher, a fellow whose user id is
sward. The queue also has a group set up as a Cc: watcher,
overseers, which has only one member,
Set(@Plugins,qw(RT::FM));
You need to turn on the extension by adding the
RT::Authen::ExternalAuth module to that quoted array.
Also, I saw this below:
# The username RT should use to connect to the LDAP server
'user' = 'AD_Info\\LDAP',
'pass' =
On Mon, Sep 21, 2009 at 06:15:13PM +0200, Anne Fradin wrote:
Hello,
i can't populating database schema for a new installation of
request-tracker3.8 version : 3.8.4-1
Thank for your help
#rt-setup-database-3.8 --action init --skip-create
I'm curious, where did you see --skip-create
On Monday, September 21, 2009, Kevin Falcone wrote:
On Mon, Sep 21, 2009 at 11:13:18AM -0400, Roode, Eric wrote:
[...]
How should I install this extension? Thanks in advance.
http://cpansearch.perl.org/src/FALCONE/RT-Extension-MergeUsers-0.03/READ
ME
That has installation
Eric,
Let me claify a couple things for you:
1) A /*Queue*/ 'CC' Watcher is not the same as a 'CC' /*Ticket
*/watcher. Having sward as the /*Queue*/ 'CC' watcher will* NOT* get
him/her put onto all tickets in that queue as a /*Ticket*/ 'CC' watcher.
Also, you don't need that user in both
On Monday, September 21, 2009, Ken Crocker wrote:
Eric,
Let me claify a couple things for you:
1) A Queue 'CC' Watcher is not the same as a 'CC' Ticket
watcher. Having sward as the Queue 'CC' watcher will NOT get
him/her put onto all tickets in that queue as a Ticket 'CC'
watcher. Also,
On Mon, Sep 21, 2009 at 02:14:20PM -0400, Roode, Eric wrote:
On Monday, September 21, 2009, Ken Crocker wrote:
I guess I am unclear on what a Queue CC Watcher is, if it doesn't mean
that the user gets added to newly-created tickets in that queue as a
CC Watcher.
They will not show in the
Thanks Robert, That's what I was missing. Secondly it had to be u...@domain.tdl
for the LDAP to work
Beryl Snyder
IT Specialist
TMC Design Corporation
4325 Del Rey BLVD
Las Cruces, NM 88012
Phone: 575-382-4600
Fax: 575-523-8588
-Original Message-
From: Robert Nesius
On Monday, September 21, 2009, Kevin Falcone wrote:
On Mon, Sep 21, 2009 at 02:14:20PM -0400, Roode, Eric wrote:
On Monday, September 21, 2009, Ken Crocker wrote:
I guess I am unclear on what a Queue CC Watcher is, if it doesn't
mean
that the user gets added to newly-created tickets in that
Hi All,
I've put a small subroutine called EmailInMyDomain() into my
RT_SiteConfig.pm file. How do I call it from a scrip? I get an error
when I try calling it like:
if ( EmailInMyDomain($email) ) { }
(Undefined subroutine RT::Action::UserDefined::EmailInMyDomain ...)
Appreciate any help
On 9/21/09 9:15 AM, Robert Nesius nes...@gmail.com wrote:
Set(@Plugins,qw(RT::FM));
You need to turn on the extension by adding the
RT::Authen::ExternalAuth module to that quoted array.
Also, I saw this below:
# The username RT should use to connect to the LDAP server
'user'
Does anyone still have a copy of this?
Dunno if you ever found it, but here's a tarball from 2006:
http://www.nabble.com/Patched-statdump-statcron-scripts-td2264154.html
BP wiki updated.
Allen
___
On Mon, Sep 21, 2009 at 12:51:04PM -0400, Kevin Falcone wrote:
On Mon, Sep 21, 2009 at 06:15:13PM +0200, Anne Fradin wrote:
Hello,
i can't populating database schema for a new installation of
request-tracker3.8 version : 3.8.4-1
Thank for your help
#rt-setup-database-3.8 --action
I have done a fresh installation of RT 3.8.4, and have done no
modifications of any sort to the default installation.and was
preparing to do my database backup (using mysqldump),and noticed the
only table that has a MyISAM engine is the 'Sessions' Table (the rest
are all InnoDB as
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