Re: [rt-users] unprivileged users need to log in twice

2009-12-15 Thread Dominic Hargreaves
On Mon, Dec 14, 2009 at 03:46:52PM -0500, Kevin Falcone wrote: I'd be interested to know if the following patch fixes this on debian stable. You should be able to apply it with cd /usr/share/request-tracker3.6; patch ErrHeadersOut.patch and a restart of apache Your patch seems to be

Re: [rt-users] scrip not working after upgrade

2009-12-15 Thread Nicolas GUIOT
OK, it works now Thx On Mon, 14 Dec 2009 22:08:29 +0300 Ruslan Zakirov wrote: You have this behaviour because of value in Custom Condition drop down, it should be user defined. Custom code only used with this condition. On Mon, Dec 14, 2009 at 12:35 PM, Nicolas GUIOT

Re: [rt-users] unprivileged users need to log in twice

2009-12-15 Thread Kevin Falcone
On Tue, Dec 15, 2009 at 08:47:33AM +, Dominic Hargreaves wrote: On Mon, Dec 14, 2009 at 03:46:52PM -0500, Kevin Falcone wrote: I'd be interested to know if the following patch fixes this on debian stable. You should be able to apply it with cd /usr/share/request-tracker3.6; patch

Re: [rt-users] Hyperlink in FCK editor

2009-12-15 Thread Kevin Falcone
On Tue, Dec 15, 2009 at 10:16:42AM +0530, Praveen C wrote: I am not able to add hyperlink in RT FCK editor. If i check the source in FCK editor, editor is adding Hyprerlinks but when mail send from RT hyper link is removing from message body I am using Request tracker 3.8 in

[rt-users] RT doesn't send HTML emails

2009-12-15 Thread Nicolas GUIOT
Hi, On a brand new setup( 3.8.4, DB migrated from 3.6.1), I was hoping to have email sent in HTML format, but it's not the case. I do have Set($PreferRichText, 1); in RT_SiteConfig.pm, but that doesn't solve my problem. I can see the WYSIWYG editor, tickets show with font/colors etc.. in the

Re: [rt-users] RT doesn't send HTML emails

2009-12-15 Thread Shawn M Moore
On 09/12/15 11:51, Nicolas GUIOT wrote: Hi, On a brand new setup( 3.8.4, DB migrated from 3.6.1), I was hoping to have email sent in HTML format, but it's not the case. I do have Set($PreferRichText, 1); in RT_SiteConfig.pm, but that doesn't solve my problem. I can see the WYSIWYG

Re: [rt-users] unprivileged users need to log in twice

2009-12-15 Thread Dominic Hargreaves
On Tue, Dec 15, 2009 at 09:38:18AM -0500, Kevin Falcone wrote: Pull d9ab3597c6193ac82d93bc7882c06f8eab7cbc86 out of the git repo Also I would like to advise against patching package-installed files directly in this way -- it's a very good way of getting confused as to which version of the

Re: [rt-users] unprivileged users need to log in twice

2009-12-15 Thread David Griffith
On Tue, 15 Dec 2009, Dominic Hargreaves wrote: On Wed, Dec 09, 2009 at 11:15:14PM +, Dominic Hargreaves wrote: While I'm here though, I thought I could point out a few things about general RT packaging in Debian. Debian stable's update policy is not to upload new upstream releases and

[rt-users] Logo Replacement in 3.8.x success

2009-12-15 Thread David Griffith
Here is how I successfully replaced the default logo in RT 3.8.7: 1) Add the following to RT_SiteConfig.pm, which may me in /opt/rt3/etc/ or /etc/request-tracker3.8/. Alter as appropriate. Set($WebBaseURL, http://internal.yoyodyne.com;); Set($WebPath , /rt); Set($WebURL, $WebBaseURL .

[rt-users] Firefox doesn't recognize RT 3.8.7's username/password fields

2009-12-15 Thread David Griffith
One more nit I found with my upcoming upgrade to 3.8.7 involves Firefox. Firefox no longer offers to save usernames and passwords. Does anyone know why this might have happened and what I should do to get Firefox to recognize the fields? -- David Griffith dgri...@cs.csubak.edu A: Because

Re: [rt-users] ACL-Restrict access to Display Ticket Content

2009-12-15 Thread Behzad Mahini
Ken, Sorry for the delayed response. See inlines. Thanks, Behzad On Dec 11, 2009, at 12:47 PM, Ken Crocker wrote: Behzad, Two questions: 1) Are there any differences between your Global settings and the Queue settings in question? Yes, but not in a contradictory manner as shown below:

[rt-users] RTx::WorkflowBuilder - unable to run rt-workflow

2009-12-15 Thread Samarco, Paul
Hello, We have been using RT for about a month for simple tracking of problem requests and now my manager is looking to implement an approvals process. I tried following the suggestions in the wiki with not much luck. I then stumbled on the workflow builder extension. I am trying to set up a

Re: [rt-users] RTx::WorkflowBuilder - unable to run rt-workflow

2009-12-15 Thread Shawn M Moore
On 09/12/15 14:37, Samarco, Paul wrote: /opt/rt3/local/plugins/RTx-WorkflowBuilder# bin/rt-workflow --create TestQueue TestQueue-Approval Can't locate RTx/WorkflowBuilder.pm in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5

Re: [rt-users] RTx::WorkflowBuilder - unable to run rt-workflow

2009-12-15 Thread Samarco, Paul
Thanks for your help. That seems to get me by this particular module, however it failed on my next plugin module. I also added that path, and again it worked, but failed on my next plugin. Below is the new error: [Tue Dec 15 20:22:08 2009] [crit]: Can't locate RT/Authen/ExternalAuth.pm in

[rt-users] new database dump smaller than old one

2009-12-15 Thread David Griffith
I installed RT 3.8.7 on a test server and loaded the database with a dump from my production instance of RT (version 3.6.7). I then went through the listed procedures to update the database for 3.8.7. A dump of the resulting database is about 9.5 megabytes whereas the old database dump is

Re: [rt-users] RTx::WorkflowBuilder - unable to run rt-workflow

2009-12-15 Thread Kevin Falcone
On Tue, Dec 15, 2009 at 03:34:55PM -0500, Samarco, Paul wrote: Thanks for your help. That seems to get me by this particular module, however it failed on my next plugin module. I also added that path, and again it worked, but failed on my next plugin. Below is the new error: [Tue Dec 15

Re: [rt-users] RTx::WorkflowBuilder - unable to run rt-workflow

2009-12-15 Thread Samarco, Paul
I tried that, but am still not having any luck. Is rt-workflow supposed to be run from a command line or somehow from within the RT web interface? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin

[rt-users] Maximum size of query

2009-12-15 Thread Sean
Hi, What is the maximum size of a query in the ticket search (not simple search) Meaning - ( Status = open OR Status = stalled) AND (Creator = a...@1234 OR Creator = e...@5678 ...) --- How long can that be? Thanks, Sean ___

Re: [rt-users] unprivileged users need to log in twice

2009-12-15 Thread Dominic Hargreaves
On Tue, Dec 15, 2009 at 05:19:16PM +, Dominic Hargreaves wrote: On Tue, Dec 15, 2009 at 09:38:18AM -0500, Kevin Falcone wrote: Pull d9ab3597c6193ac82d93bc7882c06f8eab7cbc86 out of the git repo Also I would like to advise against patching package-installed files directly in this way

Re: [rt-users] Unprivileged users and RTFM articles

2009-12-15 Thread Kevin Falcone
On Tue, Dec 15, 2009 at 01:42:36PM -0800, David Griffith wrote: I forget where I read this, but I'm under the impression that unprivileged users cannot read RTFM articles in RT 2.6.x. Is this correct? This is the main reason why I'm upgrading to RT 2.8.x. Perhaps, is there something I

Re: [rt-users] RT doesn't send HTML emails

2009-12-15 Thread Jason A. Smith
On 12/15/2009 11:57 AM, Shawn M Moore wrote: On 09/12/15 11:51, Nicolas GUIOT wrote: Hi, On a brand new setup( 3.8.4, DB migrated from 3.6.1), I was hoping to have email sent in HTML format, but it's not the case. I do have Set($PreferRichText, 1); in RT_SiteConfig.pm, but that doesn't

Re: [rt-users] new database dump smaller than old one

2009-12-15 Thread Aaron Guise
Ours reduced by about 1gig. I am sure it is something to do with the more efficient storage of binary files in (Binary Datatypes) Instead of longtext/longblob. I noticed also the backup takes less time to run.. All is well and we have no problems so I feel there is no cause for concern. On