Re: [rt-users] rt-3.8.6 is already installed... Error code 1
Zach Boettner wrote: I meant to send this in my last email. What is wrong with the following? I am getting HTTP 403 error when trying to access http://servername/rt/index.html Alias /rt/ /usr/local/share/rt38/html Directory /usr/local/share/rt38/html Order allow,deny Allow from all /Directory PerlRequire /usr/local/share/rt38/bin/webmux.pl Location /rt/ AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler RT::Mason /Location Please keep the rt-users mailinglist in the loop rather than sending to me directly. You want something like this for your Apache conf: VirtualHost rt.example.org:80 ServerName rt.example.org DocumentRoot /usr/local/share/rt38/html AddDefaultCharset UTF-8 PassEnv PATH ## Uncomment the following, change port number to 443 above and obtain key and ## cert if you want HTTPS: #SSLEngine on #SSLCipherSuite RSA:!EXP:!NULL:+HIGH:+MEDIUM:-LOW #SSLCertificateFile /usr/local/www/apache22/certs/rt.example.org-cert.pem #SSLCertificateKeyFile /usr/local/www/apache22/certs/rt.example.org-key.pem Directory /usr/local/share/rt38/html Options none AllowOverride none Order Deny,Allow Allow from all /Directory PerlRequire /usr/local/bin/webmux.pl Location /NoAuth/images SetHandler default /Location Location / SetHandler perl-script PerlHandler RT::Mason /Location /VirtualHost This assumes: * Apache 2.x * You have a separate rt.example.org hostname that is only used for RT * RT is based at the root of the site. To make RT appear in a sub directory ... ie http://rt.example.org/rt/ you need to add an alias before the Location sections: Alias /rt/ /usr/local/share/rt38/html and then add a leading /rt/ to the locations: Location /rt/NoAuth/images SetHandler default /Location Location /rt/ SetHandler perl-script PerlHandler RT::Mason /Location However you arrange the site, you will have to make sure that RT_SiteConfig.pm conforms to the same layout. Cheers, Matthew -- Dr Matthew J Seaman MA, D.Phil. 7 Priory Courtyard Flat 3 PGP: http://www.infracaninophile.co.uk/pgpkey Ramsgate Kent, CT11 9PW signature.asc Description: OpenPGP digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Set a Ticket and associates to Confidential
Hello Mailinglist. I have a special requirement from our client. There are different groups of tickets, which I clearly can distinguish with queues, but I need the possibility to define a Ticket as confidential. e.g., if there are sensitive log data which should only be known to few people, etc. It has to be more or less hassle free to Operate, so I was thinking: Create a Queue Confidential. This Queue has a group associated where only the administrator (chief of department) is defined. If a Ticket get's into this queue, only the administrator can view/edit it, and he add's the people who should be able to see the ticket as admincc's. Ideally only he and the defined admincc's for this Ticket would be able to view and edit this Ticket. I tried it but it did not work, I assume because the persons do not have the rights. I read alot in the wiki and one thing popped into my head: for a ticket to be shown you need the ShowTicket right to both, the ticket and it's queue. So, how can I easily grant specific persons the ShowTicket right on the confidential queue so they are only able to see *this* ticket (and associated tickets as I want to implement this with RTIR). Or is there another way to define a Ticket (or Inscident/Report/Investigation) confidential? Thanks for help, best regards -- -- Raimund Sacherer - RunSolutions Open Source It Consulting - Email: r...@runsolutions.com Parc Bit - Centro Empresarial Son Espanyol Edificio Estel - Local 3D 07121 - Palma de Mallorca Baleares ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] [Fwd: Re: RT With FastCGI]
Thank you for your help. It's a bit better but I have a problem apparently apache2 configuration. Here is the message I log in apache2: [warn] FastCGI: server /opt/rt3/bin/mason_handler.fcgi has failed to remain running for 30 seconds given 3 attempts, its restart interval has been backed off to 600 seconds An idea? Thank you Message transféré De: Hugh Esco he...@greens.org Répondre à: he...@campaignfoundations.com À: jose.fernan...@naxos-fr.net, rt-users@lists.bestpractical.com Sujet: Re: [rt-users] RT With FastCGI Date: Mon, 21 Dec 2009 09:44:39 -0800 (PST) I would start by giving a real path to your DocRoot and ScriptAlias lines. Lose the extra space between '/' and 'opt...' Restart apache and test again. -- Hugh Esco http://CampaignFoundations.com/ From: =?ISO-8859-1?Q?jos=E9?= fernandez jose.fernan...@naxos-fr.net To: rt-users@lists.bestpractical.com Date: Mon, 21 Dec 2009 16:13:37 +0100 Subject: [rt-users] RT With FastCGI Hello, I want to use FastCGI with RT. So I installed the modules libcgi-fast-perl and libapache2-mod-fastcgi of Apache2 and Apache2 is my configuration: VirtualHost X.x.x.x:80 ServerName www.example.com DocumentRoot /opt/rt3/share/html ErrorLog / var/log/apache2/rt/error.log CustomLog / var/log/apache2/rt/access.log combined AddHandler fastcgi-script fcgi ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi / Directory /opt/rt3 Options FollowSymLinks ExecCGI AllowOverride None / Directory / VirtualHost apache2.conf then I added: # Number of processes is tunable, but you need at least 3 or 4 FastCgiServer /opt/rt3/bin/mason_handler.fcgi-idle-timeout 120-processes 4 I have an error message and can not access RT because I have a 500 error. When I checked my logs this is what I have: FastCGI: comm with server / opt/rt3/bin/mason_handler.fcgi aborted:idle timeout (30 sec) FastCGI: incomplete headers (0 bytes) received from server /opt/rt3/bin/mason_handler.fcgi Have you an idea of the problem? Thank you ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Is there an easy way to disable attach files?
Hi, I'm being responsible to deploy RT on our institution. My boss doesn't want to allow the upload of attached files to tickets, so I'm disabling it. I thought that it would be possible though etc/RT_SiteConfig.pm. I have set MaxAttachmentSize to 0, but even with a 0 value the system let me upload files which I can later retrieve (hence they are on the database). I now that I can copy every share/html file where there is an upload field to local/html and edit them to remove the code that shows this field, but that means at least editing 3 pages (Ticket/Create.html, Ticket/Update.html and Ticket/ModifyAll.html). Before I continue, I ask myself, and want to ask you, if there is an easier/better way to disable the upload of files. Any advice is, as always, very welcome. Regards, and Marry Christmas, Carlos -- ___ ___ | __ __ | Carlos García MontoroIngeniero Informático |_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC - UV |\_] [_/| Servicios Informáticos | [_] | Edificio Institutos de Investigacióncgar...@ific.uv.es |C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706 |___| España / Spain Fax: +34 963543488 attachment: cgarcia.vcf___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Search Tickets for Non-Staff users
Is it possible for Non-Staff Users to search Tickets with an interface similar to the one available to Staff Users? (Simple Search / Tickets) I'd really like to have a Search Feature and I don't know how to. Thanks. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTFM and bulk update
On Tue, Dec 22, 2009 at 02:28:07PM -0800, Dallas Wisehaupt wrote: We are looking at trying to use RTFM to do bulk comments on a set of search results. I have been able to get the BeforeMessage Callback set and Bulk.html updated so that the article can be searched for and included on the bulk update page. The code is essentially ripped from share/html/Ticket/Update.html and inserted into a local version of Search/Bulk.html. However, I've run into a snag/oddity, if I choose an article to include and select the Go button, the ticket gets updated with the content of the article and returns to the bulk update screen. This has 2 main downsides, we get no Results div which shows that the Message was logged, These missing messages are actually a bug whose fix was included in 3.8.7 and we get a comment/correspondence for each article that is included. If we try to add articles 1, 2, and 3 to a ticket we get the following logged in the ticket and sent out via scrips: This is most likely because you need to port the code from Update.html which stops ticket update on certain conditions (like adding attachments). RTFM even has a callback for stopping creation in Create.html -kevin comment: article 1 comment: article 2 article 1 comment: article 3 article 2 article 1 The behavior I would expect is that of Ticket/Update.html where multiple articles could be included and the ticket is only updated when the Update Ticket button is used. Has anyone successfully set up RTFM for use with the bulk update screens? Thanks. Dallas RT - 3.8.6 RTFM - 2.4.2 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com pgpM5bnYu0Nrp.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Is there an easy way to disable attach files?
On Wed, Dec 23, 2009 at 11:29:37AM +0100, Carlos Garcia Montoro wrote: Hi, I'm being responsible to deploy RT on our institution. My boss doesn't want to allow the upload of attached files to tickets, so I'm disabling it. I thought that it would be possible though etc/RT_SiteConfig.pm. I have set MaxAttachmentSize to 0, but even with a 0 value the system let me upload files which I can later retrieve (hence they are on the database). What happens if you set this to 1 instead of 0 and also set DropLongAttachments? -kevin I now that I can copy every share/html file where there is an upload field to local/html and edit them to remove the code that shows this field, but that means at least editing 3 pages (Ticket/Create.html, Ticket/Update.html and Ticket/ModifyAll.html). Before I continue, I ask myself, and want to ask you, if there is an easier/better way to disable the upload of files. pgp51UKk4UhfW.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Search Tickets for Non-Staff users
Is it possible for Non-Staff Users to search Tickets with an interface similar to the one available to Staff Users? (Simple Search / Tickets) I'd really like to have a Search Feature and I don't know how to. Assuming they cannot access /Search/Simple.html already, we don't use SelfService, I'd start by copying share/html/Search/Simple.html, and the necessary support files into SelfService, adding/removing ACL checks and features as necessary. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-3.8.6 is already installed... Error code 1
Apache fails to start or restart unless I remove or comment the following line: PerlRequire /usr/local/share/rt38/bin/webmux.pl ??? -Original Message- From: Matthew Seaman [mailto:m.sea...@infracaninophile.co.uk] Sent: Wednesday, December 23, 2009 12:03 AM To: Zach Boettner Cc: RT Users Subject: Re: [rt-users] rt-3.8.6 is already installed... Error code 1 Zach Boettner wrote: I meant to send this in my last email. What is wrong with the following? I am getting HTTP 403 error when trying to access http://servername/rt/index.html Alias /rt/ /usr/local/share/rt38/html Directory /usr/local/share/rt38/html Order allow,deny Allow from all /Directory PerlRequire /usr/local/share/rt38/bin/webmux.pl Location /rt/ AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler RT::Mason /Location Please keep the rt-users mailinglist in the loop rather than sending to me directly. You want something like this for your Apache conf: VirtualHost rt.example.org:80 ServerName rt.example.org DocumentRoot /usr/local/share/rt38/html AddDefaultCharset UTF-8 PassEnv PATH ## Uncomment the following, change port number to 443 above and obtain key and ## cert if you want HTTPS: #SSLEngine on #SSLCipherSuite RSA:!EXP:!NULL:+HIGH:+MEDIUM:-LOW #SSLCertificateFile /usr/local/www/apache22/certs/rt.example.org-cert.pem #SSLCertificateKeyFile /usr/local/www/apache22/certs/rt.example.org-key.pem Directory /usr/local/share/rt38/html Options none AllowOverride none Order Deny,Allow Allow from all /Directory PerlRequire /usr/local/bin/webmux.pl Location /NoAuth/images SetHandler default /Location Location / SetHandler perl-script PerlHandler RT::Mason /Location /VirtualHost This assumes: * Apache 2.x * You have a separate rt.example.org hostname that is only used for RT * RT is based at the root of the site. To make RT appear in a sub directory ... ie http://rt.example.org/rt/ you need to add an alias before the Location sections: Alias /rt/ /usr/local/share/rt38/html and then add a leading /rt/ to the locations: Location /rt/NoAuth/images SetHandler default /Location Location /rt/ SetHandler perl-script PerlHandler RT::Mason /Location However you arrange the site, you will have to make sure that RT_SiteConfig.pm conforms to the same layout. Cheers, Matthew -- Dr Matthew J Seaman MA, D.Phil. 7 Priory Courtyard Flat 3 PGP: http://www.infracaninophile.co.uk/pgpkey Ramsgate Kent, CT11 9PW ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-3.8.6 is already installed... Error code 1
Zach Boettner wrote: Apache fails to start or restart unless I remove or comment the following line: PerlRequire /usr/local/share/rt38/bin/webmux.pl ??? What happens if you try running webmux.pl manually? Or try running perl -cw webmux.pl Cheers, Matthew -- Dr Matthew J Seaman MA, D.Phil. 7 Priory Courtyard Flat 3 PGP: http://www.infracaninophile.co.uk/pgpkey Ramsgate Kent, CT11 9PW signature.asc Description: OpenPGP digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-3.8.6 is already installed... Error code 1
freebsd8# perl -cw webmux.pl Can't open perl script webmux.pl: No such file or directory -Original Message- From: Matthew Seaman [mailto:m.sea...@infracaninophile.co.uk] Sent: Wednesday, December 23, 2009 10:18 AM To: Zach Boettner Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] rt-3.8.6 is already installed... Error code 1 Zach Boettner wrote: Apache fails to start or restart unless I remove or comment the following line: PerlRequire /usr/local/share/rt38/bin/webmux.pl ??? What happens if you try running webmux.pl manually? Or try running perl -cw webmux.pl Cheers, Matthew -- Dr Matthew J Seaman MA, D.Phil. 7 Priory Courtyard Flat 3 PGP: http://www.infracaninophile.co.uk/pgpkey Ramsgate Kent, CT11 9PW ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-3.8.6 is already installed... Error code 1
On Wed, Dec 23, 2009 at 10:32:34AM -0800, Zach Boettner wrote: freebsd8# perl -cw webmux.pl Can't open perl script webmux.pl: No such file or directory You need to be in the same directory as webmux.pl to run it. You pasted the full path earlier. -kevin -Original Message- From: Matthew Seaman [mailto:m.sea...@infracaninophile.co.uk] Sent: Wednesday, December 23, 2009 10:18 AM To: Zach Boettner Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] rt-3.8.6 is already installed... Error code 1 Zach Boettner wrote: Apache fails to start or restart unless I remove or comment the following line: PerlRequire /usr/local/share/rt38/bin/webmux.pl ??? What happens if you try running webmux.pl manually? Or try running perl -cw webmux.pl Cheers, Matthew -- Dr Matthew J Seaman MA, D.Phil. 7 Priory Courtyard Flat 3 PGP: http://www.infracaninophile.co.uk/pgpkey Ramsgate Kent, CT11 9PW ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com pgpmFGjw5dtIN.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] You're almost there! - But PerRequire Statement Kills Apache???
Ok, so, after pulling my hair out the last couple days I finally get a webpage with the following: Best Practical logo here You're almost there! You haven't yet configured your webserver to run RT. You appear to have installed RT's web interface correctly, but haven't yet configured your web server to run the RT server which powers the web interface. The next step is to edit your webserver's configuration file to instruct it to use RT's mod_perl, FastCGI or SpeedyCGI handler. If you need commercial support, please contact us at sa...@bestpractical.com. Following is what I have in my httpd.conf file. If I use a trailing / in the Alias below I always get a HTTP 403 error. Remove that slash as shown below and I get the Best Practical You're Almost there! Message shown above. Is the following httpd.conf config acceptable, or does it really need to have the trailing / and something else is causing the HTTP 403 error?? Alias /rt /usr/local/share/rt38/html Directory /usr/local/share/rt38/html Options Indexes FollowSymLinks AllowOverride AuthConfig Order deny,allow Allow from all /Directory In any case, as the above message says, I need to configure my httpd.conf to use RT's mod_perl. Now I do have the following in httpd.conf: LoadModule perl_module libexec/apache22/mod_perl.so. However, when I putPerlRequire /usr/local/bin/webmux.pl under my Directory definition (above) and then do a apachectl restart / start apache seems to refuse to start. As soon as I remove the PerlRequire statement apache will start just fine. Does this indicate perl is not installed properly or at all? How can I fix this??? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] You're almost there! - But PerRequire Statement Kills Apache???
---SNIP--- In any case, as the above message says, I need to configure my httpd.conf to use RT’s mod_perl. Now I do have the following in httpd.conf: LoadModule perl_module libexec/apache22/mod_perl.so. However, when I put PerlRequire /usr/local/bin/webmux.pl under my Directory definition (above) and then do a apachectl restart / start apache seems to refuse to start. As soon as I remove the PerlRequire statement apache will start just fine. What error is in Apache's log when you do that? -- Please keep list traffic on the list. Rob MacGregor Whoever fights monsters should see to it that in the process he doesn't become a monster. Friedrich Nietzsche ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-3.8.6 is already installed... Error code 1
Ok, now the perl seems to run without error, and apache runs even with the PerlRequire statement. I think I was trying PerlRequire /usr/local/share/rt38/bin/webmux.pl when I should have been using PerlRequire /usr/local/bin/webmux.pl. Or should the correct webmux.pl be under some rt38 directory?? I ask because even though apache is running with this PerlRequire /usr/local/bin/webmux.pl in the httpd.conf I still get the same BestPractical... You're almost there... webpage when I go to http://servername/rt/ What am I doing wrong? What log files should I look at or what special config info must I add to my httpd.conf?? Thanks! Zach -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, December 23, 2009 10:36 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] rt-3.8.6 is already installed... Error code 1 On Wed, Dec 23, 2009 at 10:32:34AM -0800, Zach Boettner wrote: freebsd8# perl -cw webmux.pl Can't open perl script webmux.pl: No such file or directory You need to be in the same directory as webmux.pl to run it. You pasted the full path earlier. -kevin -Original Message- From: Matthew Seaman [mailto:m.sea...@infracaninophile.co.uk] Sent: Wednesday, December 23, 2009 10:18 AM To: Zach Boettner Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] rt-3.8.6 is already installed... Error code 1 Zach Boettner wrote: Apache fails to start or restart unless I remove or comment the following line: PerlRequire /usr/local/share/rt38/bin/webmux.pl ??? What happens if you try running webmux.pl manually? Or try running perl -cw webmux.pl Cheers, Matthew -- Dr Matthew J Seaman MA, D.Phil. 7 Priory Courtyard Flat 3 PGP: http://www.infracaninophile.co.uk/pgpkey Ramsgate Kent, CT11 9PW ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Missing time to display line
I'm not a fan of the footer taking up as much space as it does at the bottom of the screen. One thing I do like it for is the time to display readout. This part never seems to appear, but when I view the source, it's there. Why can't I see it? I'm using 3.8.7 and Firefox 3.5.6 (Ubuntu 9.10) -- David Griffith dgri...@cs.csubak.edu A: Because it fouls the order in which people normally read text. Q: Why is top-posting such a bad thing? A: Top-posting. Q: What is the most annoying thing in e-mail? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Missing time to display line
The style sheet has that set to display:none. We made local copy of the style sheet and made that time to display appear when you hover over it. -Brian On Dec 23, 2009 3:10 PM, David Griffith dgri...@cs.csubak.edu wrote: I'm not a fan of the footer taking up as much space as it does at the bottom of the screen. One thing I do like it for is the time to display readout. This part never seems to appear, but when I view the source, it's there. Why can't I see it? I'm using 3.8.7 and Firefox 3.5.6 (Ubuntu 9.10) -- David Griffith dgri...@cs.csubak.edu A: Because it fouls the order in which people normally read text. Q: Why is top-posting such a bad thing? A: Top-posting. Q: What is the most annoying thing in e-mail? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] You're almost there! - But PerRequire StatementKills Apache???
Now I'm getting this in my Apache log (/var/log/httpd-error.log). Any ideas why???... [Wed Dec 23 13:34:30 2009] [error] Can't use an undefined value as an ARRAY reference at /usr/local/lib/perl5/site_ [Wed Dec 23 13:34:30 2009] [error] Can't load Perl file: /usr/local/bin/webmux.pl for server 192.168.110.76:0, exit -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Rob MacGregor Sent: Wednesday, December 23, 2009 10:44 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] You're almost there! - But PerRequire StatementKills Apache??? ---SNIP--- In any case, as the above message says, I need to configure my httpd.conf to use RTs mod_perl. Now I do have the following in httpd.conf: LoadModule perl_module libexec/apache22/mod_perl.so. However, when I put PerlRequire /usr/local/bin/webmux.pl under my Directory definition (above) and then do a apachectl restart / start apache seems to refuse to start. As soon as I remove the PerlRequire statement apache will start just fine. What error is in Apache's log when you do that? -- Please keep list traffic on the list. Rob MacGregor Whoever fights monsters should see to it that in the process he doesn't become a monster. Friedrich Nietzsche ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Top bar in the Web2 theme....
Which template/css/js file is the grey top bar in? -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell: (650) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Top bar in the Web2 theme....
On Wed, 23 Dec 2009, Gary Greene wrote: Which template/css/js file is the grey top bar in? You mean layout.css? Try looking at div#quickbar. -- David Griffith dgri...@cs.csubak.edu A: Because it fouls the order in which people normally read text. Q: Why is top-posting such a bad thing? A: Top-posting. Q: What is the most annoying thing in e-mail? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
