And now I strongly recommend you go and change the user name and
password you sent to a mailing list.
Roy
Wagner Pereira wrote:
Kevin,
I think I already did that. I created a file named .fetchmailrc on the
same RT directory.
Look:
rtracker:/etc/request-tracker3.6# vim .fetchmailrc
set
I have put together a scrip that resolves ticket when body contains the
key words thanks to prior help from the list
(http://www.gossamer-threads.com/lists/rt/users/89976?#89976)
I have found a problem that I did not anticipate, and can not figure
out how to solve.
The scrip works as expected,
My guess would be that you need to look at TransactionBatch
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I have a request here in my company and I am not sure if that possible at
all. Is there a way to block the resolved status in a parent ticket as
long the child tickets are not resolved?
I am running RT 3.8.4 on Ubuntu 8.04. If you need more information feel free
to ask.
Robert Keidel
IT
Iris
Hi there,
A customer requested to have a multi-level ticket classification.
Issues would be assigned an activity type through a custom field.
Then, a second custom field would need to be set, whose values depend on
the first.
Think of:
NetworkFailure -- (Layer2, Layer3, ...)
AppFailure --
