[rt-users] Charts not showing up in 3.8.7

To list, Our testing of 3.8.7 is working nicely, with only a few bugs. We noticed that although th Query works well with Custom FIelds, etc. we can't get a pie or bar chart to show. We thought those were automatically included in the RT download. Is there an extension we need to install? Our

[rt-users] Ticket Links on reqults - problem

To List, Is anyone out there having problems with no links from Search results to tickets? Any idea why I might be? Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] Tickets created with ???? In subject and header fields

I suspect it has to do with subject length in the header and encoded characters. Seems to be an exim issue. I've read a few pages describing some fixes. I'd do a search for exim rfc2047 subject Curtis Coco, Alex wrote: I am stumped here, I have emails coming in from users in Asia where the

Re: [rt-users] Request Resolve approval customization?

Mike, For us, our owners ARE the ones that work on a ticket and resolve it when it is complete. We also have added a couple new ticket status values (pending QA QA approvd) that allow us to write scrips to send notifications when those tickets get those values. When the Owner changes the