Hi all,
We have an application that generates messages and sends them to our users.
Our mail system is configures so that anyone that replies to these emails, a
ticket is created in one of our queues.
My problem is that auto replies (ie. out of office messages) are creating
tickets.
I've found
Hello.
whenever my RT users are creating ticket in some queue, ticket is created by
two owners.
one who is actually creating the ticket and other it selects randomly
between different RT Admins.
please help me to sort out the reason of this issue.
R i Z.
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View this message in context:
Dear List,
I'm trying to write a CustomAction which I want to fire with rt-crontool
Currently I have for the crontool the following:
./rt-crontool --search RT::Search::FromSQL --search-arg Queue =
'Orders' AND 'CF.{Status}' = 'Opgeleverd' --action RT::Action::
SetPriority --action-arg
On Wed, Feb 17, 2010 at 11:49:27AM -0800, Kevin Gagel wrote:
I logged into RT, clicked a link and this is the result in the log file.
On the interface I
got into RT and then after clicking a link within it I was presented with
a login screen
again.
[Wed Feb 17 19:46:02 2010]
JJussi,
What do you mean by made my own plugin?
Kenn
LBNL
On 2/17/2010 11:17 PM, JJussi wrote:
Hi!
I had same kind of problems when I took 'MailPlugins' in use. I made my own
plugin and as long as plugin didn't return 'RT::CurrentUser' object, I got
that error.
On Wednesday, 17.
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Softouch,
Your question is a bit vague. Are you having a problem segregating
notifications? A problems distinguishing the difference between a ticket
Creator and a Ticket Requestor?
There are several relationships a user can have with a ticket. At the
Queue level, they can be a watcher
My RT install is presently configured to authenticate against RT's mysql
database, and two LDAP (AD, really) sources. I'm trying to create an
account via the web U/I with the intention of adding a new user whose
credentials are hosted in RT's mysql DB. I figured out I had a bad mapping
for RT
Dear Ken,
lets assume that i have user A,B,C,D in my RT.
When User A is creating a ticket in the queue and making some one owner of
Ticket out of RT Members,
after ticket creation RT is showing Two Requester for this Ticket.
One is User A who actually created the Ticket.
Second randomly
