Re: [rt-users] Move tickets to Queue

Thanks for all your suggestions. How can I do this using Scrips, so without the need to go to /etc/aliases? @Kevin: How do I check the return value of Setqueue? @Jerrad: We only have a limited number of customers and needed queues. On Tue, Feb 23, 2010 at 3:31 AM, Jerrad Pierce

[rt-users] Single SignOn

Dear list, I'm wondering if there is a possibility for single signon based on a webservice. ( soap calls ) I have found a module, RT-Authen-ExternalAuth, but that one can only do Cookie/Ldap/Mysql. With kind regards, Richard Pijnenburg

[rt-users] RT-Send-CC - mail is lost

Hello We found one thing which we don/t know what to do. In RT 3.8.4. we have 10 different queues, where each queue has different email address. We found a problem, that when someone in one queue resolves the ticket, and put into One time CC email address of another RT queue, the mail is

[rt-users] FW: Delete User accounts through a perl script

Hi, Even on CLI : ./rt-shredder --plugin 'Objects=User,39236' Is taking forever. It has been running for quite sometime till now. -Ashish From: Potla, Ashish Bassaliel Sent: Tuesday, February 23, 2010 6:30 PM To: rt-users@lists.bestpractical.com Subject: Delete

[rt-users] RT Virtual Appliance 3.8.7 for Proxmox VE (OpenVZ based) - Updated

Hi all, We updated to our RT Appliance to 3.8.7, based on Debian Squeeze. All details can be found here. http://wiki.bestpractical.com/view/Proxmox_VE_RT_Appliance We will collect bug reports and suggestions for configuration improvements and we will update the appliance regularly. Best

[rt-users] Delete User accounts through a perl script

Hello I consistently keep getting this error : Couldn't wipeout object: at /opt/prj/rt/rt3/local/lib/RTx/Shredder.pm line 427. At the end of this mail is my subroutine - If I change the Wipeout to WipeoutAll , it just takes on forever at that statement. Let me know if you have any other logic

Re: [rt-users] Auto replies create tickets

Hi Brian, You can see on your headers that rt added an RT-DetectedAutoGenerated header, but still accepted it... So I'd look at that other code. I've been looking to find the code that is responsible for this but can't find it. Can you please point out the modules that are responsible for

Re: [rt-users] Move tickets to Queue

How about your own version of 'rt-mailgate'. Take existing rt-mailgate and add little bit code in it what selects right queue base on sender address. Then you just need that one /etc/aliases line: support:|my-rt-mailgate --action comment --url http://domain.com/; This is not what

[rt-users] Script problem in the Create Ticket screen

Hi, This may well be old hat and fixed in the latest version but I thought I'd report it just in case. From RT's home screen, clicking on New Ticket in raises a scripting alert about a missing ) character. Looking at the code involved, I see the line:

[rt-users] CommandByMail Extension

To list, I've installed CommandByMail. The instructions describe the ability to create a ticket WITH CustomField values. However, I'm finding this doesn't seem to be true. Do I also need to install an additional extension for this? Thanks. Kenn LBNL

Re: [rt-users] Single SignOn

I recently modified RT-Authen-ExtrenaAuth to authenticate to a RubyCAS server. The patching I did definitely doesn't follow all of the conventions as I don't pass config options from RT_SiteConfig like I should, etc. But if you or anyone else is interested I could post the code. It requires the

Re: [rt-users] error after upgrade from 3.8.4 to 3.8.7

On Tue, Feb 23, 2010 at 01:19:32AM +0100, Bernhard wrote: Hi, after upgrading from 3.8.4 to 3.8.7 rt3 won't show up, get this error in the lighttpd error log: 2010-02-23 01:13:43: (mod_fastcgi.c.2618) FastCGI-stderr: Can't call method interp on an undefined value at

Re: [rt-users] RT-Send-CC - mail is lost

On Tue, Feb 23, 2010 at 05:37:39AM -0800, Miroslav Horvath wrote: Hello We found one thing which we don/t know what to do. In RT 3.8.4. we have 10 different queues, where each queue has different email address. We found a problem, that when someone in one queue resolves the ticket,

Re: [rt-users] Script problem in the Create Ticket screen

On Tue, Feb 23, 2010 at 10:10:49AM -, richard.hell...@stfc.ac.uk wrote: Hi, This may well be old hat and fixed in the latest version but I thought I'd report it just in case. From RT's home screen, clicking on New Ticket in raises a scripting alert about a missing

Re: [rt-users] CommandByMail Extension

On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote: I've installed CommandByMail. The instructions describe the ability to create a ticket WITH CustomField values. However, I'm finding this doesn't seem to be true. Do I also need to install an additional extension for this? What

Re: [rt-users] Single SignOn

On Tue, Feb 23, 2010 at 02:19:57PM +0100, Richard Pijnenburg wrote: I'm wondering if there is a possibility for single signon based on a webservice. ( soap calls I have found a module, RT-Authen-ExternalAuth, but that one can only do Cookie/Ldap/Mysql. If you are using a non-custom

Re: [rt-users] RT-Send-CC - mail is lost

On 02/23/2010 04:35 PM, Kevin Falcone wrote: When 3.8.8 is released, RT will actually start telling you that you're doing something illegal (asking it to send mail to itself, setting up a potential loop) -kevin Any sort of a timeline on this? This month? next month? check your stocking at

Re: [rt-users] CommandByMail Extension

Kevin, Thanks for responding. The following are the several tries to get a CustomFIeld set: This was in the body the first time: Status: open Owner: CACasaretto Priority: 3 CustomField.{Description}: This is the first test for CommandByMail

[rt-users] Scip adding custom 'Results' line / Stopping transaction 'Set'

Hi, I've got some custom fields for 3-point time estimates on project tickets. I've got it so that upon creation / update of the custom field, the 'TimeEstimated' field gets set to the 'Most Likely' custom field value. I've also got it so that it ignores any changes made manually to the