[rt-users] Too many tickets in queue?

2010-04-07 Thread John Hascall
I received a query from one of our users who is seeing tickets backing up in their queue because they are not able to handle the volume at present and he is wondering if there is a point where that volume will adversely impact the perforance of RT. I'm thinking that number must be very large,

Re: [rt-users] Too many tickets in queue?

2010-04-07 Thread Jesse Vincent
On Wed 7.Apr'10 at 9:24:46 -0500, John Hascall wrote: I received a query from one of our users who is seeing tickets backing up in their queue because they are not able to handle the volume at present and he is wondering if there is a point where that volume will adversely impact the

Re: [rt-users] merge users(?)

2010-04-07 Thread Kevin Falcone
On Tue, Apr 06, 2010 at 10:06:38PM -0700, who else wrote: Hi, yes, i did, i gave the see/modify right to every staff member and also to every group. But this didn't work. It doesn't matter at all, which rights the user/group has, i can only see the headline (custom fields) and nothing

Re: [rt-users] merge users(?)

2010-04-07 Thread who else
Kevin Falcone-2 wrote: On Tue, Apr 06, 2010 at 10:06:38PM -0700, who else wrote: Hi, yes, i did, i gave the see/modify right to every staff member and also to every group. But this didn't work. It doesn't matter at all, which rights the user/group has, i can only see the headline

[rt-users] Ticket Templates

2010-04-07 Thread Max McGrath
Quick Question. I am running RT 3.8.7 on Ubuntu 9.10. Is there anyway to do ticket templates? Basically, looking to have an easy way to create a resolved ticket instantly. In the beginning of the year we constantly have to help students setup wireless for their room. Ideally, we would like to

Re: [rt-users] Too many tickets in queue?

2010-04-07 Thread Torsten Brumm
Hi John, sounds strange. about how many ticket inside this queue we talk? We have some queues with more then 30.000 Tickets status new and the users are easily able to handle this? Another Question: How does the user settings looks like for searchresults? Possibly set to unlimit per page? Then

Re: [rt-users] Ticket Templates

2010-04-07 Thread Torsten Brumm
Check out RTFM with RTFM-ArticleTemplates Module, this should be the best solution Torsten 2010/4/7 Max McGrath mmcgr...@carthage.edu Quick Question. I am running RT 3.8.7 on Ubuntu 9.10. Is there anyway to do ticket templates? Basically, looking to have an easy way to create a resolved