I received a query from one of our users who
is seeing tickets backing up in their queue
because they are not able to handle the volume
at present and he is wondering if there is a
point where that volume will adversely impact
the perforance of RT. I'm thinking that
number must be very large,
On Wed 7.Apr'10 at 9:24:46 -0500, John Hascall wrote:
I received a query from one of our users who
is seeing tickets backing up in their queue
because they are not able to handle the volume
at present and he is wondering if there is a
point where that volume will adversely impact
the
On Tue, Apr 06, 2010 at 10:06:38PM -0700, who else wrote:
Hi,
yes, i did, i gave the see/modify right to every staff member and also to
every group. But this didn't work. It doesn't matter at all, which rights
the user/group has, i can only see the headline (custom fields) and nothing
Kevin Falcone-2 wrote:
On Tue, Apr 06, 2010 at 10:06:38PM -0700, who else wrote:
Hi,
yes, i did, i gave the see/modify right to every staff member and also to
every group. But this didn't work. It doesn't matter at all, which rights
the user/group has, i can only see the headline
Quick Question.
I am running RT 3.8.7 on Ubuntu 9.10.
Is there anyway to do ticket templates?
Basically, looking to have an easy way to create a resolved ticket
instantly.
In the beginning of the year we constantly have to help students setup
wireless for their room. Ideally, we would like to
Hi John,
sounds strange. about how many ticket inside this queue we talk? We have
some queues with more then 30.000 Tickets status new and the users are
easily able to handle this?
Another Question: How does the user settings looks like for searchresults?
Possibly set to unlimit per page? Then
Check out RTFM with RTFM-ArticleTemplates Module, this should be the best
solution
Torsten
2010/4/7 Max McGrath mmcgr...@carthage.edu
Quick Question.
I am running RT 3.8.7 on Ubuntu 9.10.
Is there anyway to do ticket templates?
Basically, looking to have an easy way to create a resolved