I was expecting a version like 1.2.4.b1 to download !
.
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On Mon, Apr 19, 2010 at 05:03:10PM -0700, William Graboyes wrote:
We just upgraded our RT system to 3.8.7 from 3.8.4. Now when we export a
spreadsheet none of the custom fields are aligned with the proper field.
Which is confusing to say the least. I was wondering if there something
simple
What is the prefered way to execute my RT perl script(s) from the command line ?
If I do something like:-
perl -I../lib -e 'use RT; RT::LoadConfig(); print RT::DatabaseType;'
It, probably correctly, fails with permission problems:-
RT couldn't load RT config file
Aehh?!? There is under Tags:
http://code.google.com/p/asset-tracker-4rt/source/browse/#svn/at/tags/1.2.4b1
Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.),
Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark
Reinhardt, Jens Wollesen,
Hi
I have 3.8.7 RT, I use the Dashboard mechanism to send out reports to
subscribers on a daily basis, the majority of the subscribers use handheld
devices (HTC). I would like to be able to change the scripts so that the mail
they receive does not have a blue background or even better is plain
The URI http://rt3.fsck.com//Ticket/Display.html?id=12521
in http://code.google.com/p/asset-tracker-4rt/source/browse/at-REST/INSTALL
points to a live RT login !!
I think you are implying a patch for 387 ?
I am in FreeBSD 8 where both configure and the generated Makefile are a long
way from.
New install of RT_387 + RTFM_242
The 'Create an artical in class...' does not give a screen that one can add an
artical.
What have I missed?
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Hello,
the RealName field is updated by each login only for users they name
have an accent in the LDAP.
This makes the Users History very long and the Transaction table become
very big.
in Transactions table :
Field : RealName
OldValue : Frédéric Lenoir
NewValue : Frédéric Lenoir
How
Hi everyone,
when logging into RT having czech keyboard accidentaly set, wide
characters may be accidentally supplied to the password routine. (Czech
keyboard have letters with wedges in the same row as numbers).
This causes error shown in attached page, revealing password to
bystanders as well as
Hi
Fairly new to all of this and can't seem to find an answer to this
question.
I have set a ticket up with a group as Cc and AdminCc, using perl I am
creating a new ticket using the original based on a schedule.
I can access the email addresses using $ticket-AdminCcAddresses but
would
Hi Andrew
I had the same issue. This is what I did
Download the source
from “http://search.cpan.org/CPAN/authors/id/D/DA/DAVECROSS/Calendar-Simple-
1.21.tar.gz“
Extract the tar file, change to the extracted dir
# perl Makefile.PL
# make
# make test
# make install
Then
make fixdeps
Guys,
I would like to get description of Custom Field Value selected. I digged to
RT code, but it seems too complicated for me. Please help somebody with CF
object model or solution.
smime.p7s
Description: S/MIME cryptographic signature
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OK and thanks for your help.
Here is the Scrip. I verify if the transaction is a change in a Custom Field
called 'Fim do evento' and then, change the value of another Custom Field to
a test value.
The problem is that when I change the CustomField via WebInterface, it runs
my scrip, change the
Hello Martin,
1) There is warning in the config regarding using stack traces and how
it can reveal secure information.
2) This particular problem has been solved in RT 3.8.8 RC2.
2010/4/20 Martin Drasar dra...@ics.muni.cz:
Hi everyone,
when logging into RT having czech keyboard accidentaly
Its quite a formidable task maintaining rights for all the this un that.
Is there a way that you admin guys maintain this via, say, Excel ?
Is there some SQL that can do this in the background.
New to RT, I find this difficult to maintain the whole picture of my small play
DBS let alone some
Ian;
Depends what this un that means
You can easily give the Super User right to the Everyone group :¬) --
I am sure you don't want to do that
Rights can be simple it all depends on what you are planning to do. --
and for the same reason its difficult for some one to have a generic
rights
On Tue, 2010-04-20 at 06:29 -0700, Ian Pellew wrote:
Its quite a formidable task maintaining rights for all the this un
that.
Is there a way that you admin guys maintain this via, say, Excel ?
Is there some SQL that can do this in the background.
New to RT, I find this difficult to maintain
Thanks for your help, now it is working.
I changed a little the code, and I was forgetting to refresh the page :x
I'm using TransactionBatch.
Cheers.
2010/4/20 Sergio Charpinel Jr. sergiocharpi...@gmail.com
OK and thanks for your help.
Here is the Scrip. I verify if the transaction is a
First thing that pops into my mind is the Set(@Plugins,qw(RT::FM)); line.
There can be only one in the config file -- multiple Set(@Plugins,...) just
overwrite what was set on a previous line. If you have more than one Set line,
consolidate them into one Set statement.
Mike
-Original
Yes that worked perfectly!
Thanks.
Bill
On Tue, Apr 20, 2010 at 07:46, William Graboyes
william.grabo...@theportalgrp.com wrote:
Jesper,
Thanks for the help on that one. I'll give it a shot as soon as I get to
work.
On Apr 20, 2010 12:18 AM, Jesper Henriksen jes...@catnet.dk wrote:
On
I've created a scrip:
Condition: User Defined
Action: User Defined
Template: Global Template: Blank
Stage: TransactionCreate
Custom Condition:
my $Transaction = $self-TransactionObj;
my $CreatorId = $Transaction-CreatorObj-Id;
if ( $self-TransactionObj-Type eq Create
If I make any changes to at a glance...to move Bookmarked Tickets to
the right sidebar for instance, I lose all the default
portlets...quick search, quick creation, etc.
Tyler Eaves
Programmer
Cooke Communications / The Daily Reflector
252-329-9633
tea...@reflector.com
Discover RT's
Kristian;
What happens if you move your action code to the condition and then make
you rAction : Notify Requestors with the Template you need ; ie your
condition will be something like:
Custom Condition:
my $Transaction = $self-TransactionObj;
my $CreatorId = $Transaction-CreatorObj-Id;
if
What happens if you move your action code to the condition and then make you
rAction : Notify Requestors with the Template you need ; ie your condition
will be something like:
Thanks for the reply. I already tried that, but just to sanity check
I tried it again. No avail. Requestor doesn't
Right you are sir. Thanks very much.
Nick Irvine
IT and Network Administrator
Artona Group
On 04/19/10 03:21, Carlos Garcia Montoro wrote:
When a queue is just created, it is not shown sometime. Try to log out
(perhaps close your browser) and then log in.
Cheers,
Carlos
Nick Irvine wrote:
To list,
I have added a couple new values for the Status field via the
RT_SiteConfig.pm file. However, when I try to update a ticket with one of
those new values, the update is rejected.
Question: How can I update CommandByMail to allow those new Status values?
Thanks.
Kenn
LBNL
Discover
We have a scrip that runs On Transaction and calls an external script,
passing the ticket id. We want to take actions in the external script when
a ticket is merged. If we merge, say, ticket 100 into ticket 200, the
ticket id passed to our external script is 200. How can we find out, via
the REST
My server is running Fedora 8 and was running RT 3.6.5 ok. Most files
were located in /usr/share/rt3. I have just upgraded to RT 3.8.7 and
changed the installation directory to /opt/rt3. All references in
/etc/httpd/conf*/* have been changed to refer to /opt/rt3 but the
/usr/share/rt3
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