Re: [rt-users] Ticket/Display.html is just not controllable
Kevin Falcone wrote: On Thu, May 27, 2010 at 09:12:55AM +0200, Wolfram Huettermann wrote: Kevin Falcone wrote: On Wed, May 26, 2010 at 09:46:42AM +0200, Wolfram Huettermann wrote: I am dealing with Ticket/Display.html. What I found out: - there is NO change in the page source the when you change the Mason-block - I cannot get any information of the callback-functions used. My task was to limit the size of the layers in which you can see the metadata and the history of the ticket. It is more user-friendly to scroll them. Has anybody an idea how it could work anyway? Or is it just impossible? Without knowing what you did, it is impossible to know what is wrong. However, it sounds like Christian Loos has already implemented a similar module http://github.com/cloos/rt-extension-briefhistory I wanted to change the module Ticket/Display.html in the HTML-block. But its appearance and its source code remained the same, even after I had cut this block. It seems that the %init%-block creates the module and overlays the HTML-code. I even haven't got any information of the callback-functions in that block. Here is the init-block of Ticket/Display.html. You've not actually said what callbacks you created or how you tried to overlay Display.html by copying it to local/ or explained what you want to accomplish, so I'm afraid I can't really guess at what you're trying to do. Have you read the documentation on the wiki about customizing RT? -kevin Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com I know the bug, plugins are just overlaying the source code. That is very bad :( Greetings and thanks for your advice, Wolfram Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] ordering custom fields
hi All Does anybody know if there is a way to change how a custom field is ordered in a combobox. It seems to default to be ordered by the field Sort (guess there's a clue there :-]). Is it possible to order them by Name regards Garry -- Dr Garry Booth IT Services Loughborough University Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Time Worked mandatory field
Is there a way to make the 'Time Worked' field mandatory with each update? Cheers Jim Tambling Network Services Data Tote Ltd P Think of the environment. Do you need to print this email? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Custom Field display descriptions
Greetings, I'm looking for a quick tweak to the way custom fields are displayed. Right now, we create custom fields with codes, and full descriptions. However, the custom field is showing only the code. Is there a way I can tweak it to show the description, but use the associated code when storing it in the database? I'm on an old version(3.2.1) and this may already be fixed in a newer version but I didn't see it in any of the patch notes. Thanks! Mike. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Time Worked mandatory field
On Fri, May 28, 2010 at 12:29:44PM +0100, Jim Tambling wrote: Is there a way to make the 'Time Worked' field mandatory with each update? You have to write your own callback for share/html/Ticket/Update.html to check that the field is not empty on post. see http://wiki.bestpractical.com/ for hints on callbacks. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] calculating worked time from child tickets
Hi all, We work a lot with a main ticket with sub tickets below it. For each sub ticket 'time worked' is filled in. At this moment we manually calculate it and put it in the main ticket. Is there a way to automate this? I think it could be done with a scrip with a on update type thing I think. Or does someone already have this built? Met vriendelijke groet / With kind regards, Richard Pijnenburg Changes and Incident Coordinator WideXS http://www.widexs.nl http://www.widexs.nl/ Tel +31 (0)20 7570780 Fax +31 (0)20 6116302 Zekeringstraat 43,1014 BV Amsterdam, NL Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] calculating worked time from child tickets
On Fri, May 28, 2010 at 03:29:33PM +0200, Richard Pijnenburg wrote: Hi all, We work a lot with a main ticket with sub tickets below it. For each sub ticket 'time worked' is filled in. At this moment we manually calculate it and put it in the main ticket. Is there a way to automate this? I think it could be done with a scrip with a on update type thing I think. yes, I think this is the best to do, a custom scrip on this queue, that on any Transaction look if this ticket as child and update the timeworked if needed. On http://wiki.bestpractical.com/, you will find some scrips conditions/examples that may help you. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Custom Field display descriptions
I was wondering this myself.. on 3.8.7 here.. I'd like a way to have a more
descriptive explanation on the form, rather than Input must match
^\d{3}-\d{3}-\d{4}$ (not everybody knows that means a ###-###- phone
number)
On Fri, May 28, 2010 at 9:16 AM, Mike Johnson mike.john...@normed.cawrote:
Greetings,
I'm looking for a quick tweak to the way custom fields are displayed.
Right now, we create custom fields with codes, and full descriptions.
However, the custom field is showing only the code. Is there a way I can
tweak it to show the description, but use the associated code when storing
it in the database?
I'm on an old version(3.2.1) and this may already be fixed in a newer
version but I didn't see it in any of the patch notes.
Thanks!
Mike.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Custom Field display descriptions
Hi Chris,
Just try this: (?#phone number)^\d{3}-\d{3}-\d{4}$
Chris
Am 28.05.2010 16:13, schrieb Chris Hall:
I was wondering this myself.. on 3.8.7 here.. I'd like a way to have a
more descriptive explanation on the form, rather than Input must match
^\d{3}-\d{3}-\d{4}$ (not everybody knows that means a ###-###- phone
number)
On Fri, May 28, 2010 at 9:16 AM, Mike Johnson mike.john...@normed.ca
mailto:mike.john...@normed.ca wrote:
Greetings,
I'm looking for a quick tweak to the way custom fields are
displayed. Right now, we create custom fields with codes, and full
descriptions. However, the custom field is showing only the code.
Is there a way I can tweak it to show the description, but use the
associated code when storing it in the database?
I'm on an old version(3.2.1) and this may already be fixed in a
newer version but I didn't see it in any of the patch notes.
Thanks!
Mike.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] ordering custom fields
On Fri, May 28, 2010 at 09:48:56AM +0100, G.Booth wrote: Does anybody know if there is a way to change how a custom field is ordered in a combobox. It seems to default to be ordered by the field Sort (guess there's a clue there :-]). Is it possible to order them by Name The default sort order for Custom Field Values when pulled from the database is SortOrder, Name, id - so just don't define SortOrder on any fields. -kevin pgpttksnxBVOn.pgp Description: PGP signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT3.8.8 CentOs
Where can I find RT3.8.8compiled version for CentOs ? - Radouan Bouzite Unix/SAN Admin. Ipex Management Inc. Tel : (514) 769 3445 ext 291 Fax :(514) 769-1672 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT3.8.8 CentOs
Bouzite, Radouan wrote: Where can I find RT3.8.8compiled version for CentOs ? There is no RT3.8.8 version yet in any repo that I know of. But you could download the source, run configure and install it. Using 'make fixdeps' will fix all dependancies for you. Run Centos5 with rt3.8.8 myself and no problems Regards, Joop Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT3.8.8 CentOs
On Fri, May 28, 2010 at 15:32, Bouzite, Radouan rad...@ipexna.com wrote: Where can I find RT3.8.8compiled version for CentOs ? You don't. Perl is not a compiled language. Just download the source tarball and install. If there's no guide on the wiki for you specific version, try another or the RHEL guides. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT3.8.8 CentOs
On Fri, May 28, 2010 at 2:39 PM, Jerrad Pierce jpie...@cambridgeenergyalliance.org wrote: On Fri, May 28, 2010 at 15:32, Bouzite, Radouan rad...@ipexna.com wrote: Where can I find RT3.8.8compiled version for CentOs ? You don't. Perl is not a compiled language. Just download the source He's looking for RPMs, which would be nice to have. A recent update to our server momentarily broke our RT install because it's not part of the package management system . Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT3.8.8 CentOs
I founf RT 3.6 in http://wiki.bestpractical.com/view/CentOS5InstallGuide and it was very simple to install , but did not find 3.8.8, also I tried to install from Source follwing the steps in http://wiki.bestpractical.com/view/CentOS5InstallPlusSome but have problems the fix all dependencies with make fixdeps . - Radouan Bouzite Unix/SAN Admin. Ipex Management Inc. Tel : (514) 769 3445 ext 291 Fax :(514) 769-1672 -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Sabuj Pattanayek Sent: May-28-10 3:49 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT3.8.8 CentOs On Fri, May 28, 2010 at 2:39 PM, Jerrad Pierce jpie...@cambridgeenergyalliance.org wrote: On Fri, May 28, 2010 at 15:32, Bouzite, Radouan rad...@ipexna.com wrote: Where can I find RT3.8.8compiled version for CentOs ? You don't. Perl is not a compiled language. Just download the source He's looking for RPMs, which would be nice to have. A recent update to our server momentarily broke our RT install because it's not part of the package management system . Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] ChangeLogo
So I am following this doc: http://wiki.bestpractical.com/view/ChangeLogo But I cannot seem to get the new logo to display. I am running 3.8.8. I am running under the assumption that I need to be setting the variables in RT_SiteConfig.pm, correct? -- Troy Knabe kn...@4j.lane.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT3.8.8 CentOs
If you're looking for assistance installing/configuring RT in CentOS, there is a thread titled 'Reqest Tracker CentOS 5.3 setup' in the RT mailing list archives. Should be dated April 24th, 2009. -- James Moseley On Fri, May 28, 2010 at 2:53 PM, Bouzite, Radouan rad...@ipexna.com wrote: I founf RT 3.6 in http://wiki.bestpractical.com/view/CentOS5InstallGuide and it was very simple to install , but did not find 3.8.8, also I tried to install from Source follwing the steps in http://wiki.bestpractical.com/view/CentOS5InstallPlusSome but have problems the fix all dependencies with make fixdeps . Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] ChangeLogo
Where did you put the image? I have mine set as: Set($LogoURL, $WebImagesURL . njlogo.gif); With the image in: /opt/rt3/share/html/NoAuth/images I am also running 3.8.8. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Troy Knabe Sent: Friday, May 28, 2010 3:57 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] ChangeLogo So I am following this doc: http://wiki.bestpractical.com/view/ChangeLogo But I cannot seem to get the new logo to display. I am running 3.8.8. I am running under the assumption that I need to be setting the variables in RT_SiteConfig.pm, correct? -- Troy Knabe kn...@4j.lane.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT3.8.8 CentOs
He's looking for RPMs, which would be nice to have. A recent update to our server momentarily broke our RT install because it's not part of the package management system . That's not what he said though. It's also complicated by the fact RH/CentOS has an out-of-date File::Temp. If you're installing all of RT with local:lib, you need to keep an eye on logwatch reports for signs of up2date clobbering it. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] ChangeLogo
Where did you pont you'r new logo? On Fri, May 28, 2010 at 3:56 PM, Troy Knabe kn...@4j.lane.edu wrote: So I am following this doc: http://wiki.bestpractical.com/view/ChangeLogo But I cannot seem to get the new logo to display. I am running 3.8.8. I am running under the assumption that I need to be setting the variables in RT_SiteConfig.pm, correct? -- Troy Knabe kn...@4j.lane.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] ChangeLogo
Forgive me as I am NOT a web programmer at all.
So I need to change this:
div#logo a {
- display: none;
position: absolute;
- left: 0;
- bottom: 0;
}
To This:
div#logo a img {
+ z-index: 100;
+ position: absolute;
border: 0;
}
--
Troy Knabe
kn...@4j.lane.edu
On May 28, 2010, at 1:13 PM, Jason A. Smith wrote:
On Fri, 2010-05-28 at 12:56 -0700, Troy Knabe wrote:
So I am following this doc: http://wiki.bestpractical.com/view/ChangeLogo
But I cannot seem to get the new logo to display. I am running 3.8.8.
I am running under the assumption that I need to be setting the variables in
RT_SiteConfig.pm, correct?
It works for me, but like the Wiki says, it requires a patch to the web2
style sheet because it hides the logo by default. I reported this
several months ago:
http://issues.bestpractical.com/Ticket/Display.html?id=13964user=guestpass=guest
Hopefully they will fix this bug in a future release.
~Jason
--
Troy Knabe
kn...@4j.lane.edu
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
/--\
| Jason A. Smith Email: smit...@bnl.gov |
| Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226 |
| Brookhaven National Lab, P.O. Box 5000 Fax: +1-631-344-7616 |
| Upton, NY 11973-5000, U.S.A. |
\--/
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] ChangeLogo
On Fri, 2010-05-28 at 12:56 -0700, Troy Knabe wrote: So I am following this doc: http://wiki.bestpractical.com/view/ChangeLogo But I cannot seem to get the new logo to display. I am running 3.8.8. I am running under the assumption that I need to be setting the variables in RT_SiteConfig.pm, correct? It works for me, but like the Wiki says, it requires a patch to the web2 style sheet because it hides the logo by default. I reported this several months ago: http://issues.bestpractical.com/Ticket/Display.html?id=13964user=guestpass=guest Hopefully they will fix this bug in a future release. ~Jason -- Troy Knabe kn...@4j.lane.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- /--\ | Jason A. Smith Email: smit...@bnl.gov | | Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226 | | Brookhaven National Lab, P.O. Box 5000 Fax: +1-631-344-7616 | | Upton, NY 11973-5000, U.S.A. | \--/ smime.p7s Description: S/MIME cryptographic signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT3.8.8 CentOs
It's also complicated by the fact RH/CentOS has an out-of-date File::Temp. If you're installing all of RT with local:lib, you need to keep an eye on logwatch reports for signs of up2date clobbering it. If you're NOT installing all of RT with local:lib, that is. -- Cambridge Energy Alliance: Save money. Save the planet. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] ChangeLogo
On Fri, 2010-05-28 at 13:21 -0700, Troy Knabe wrote:
Forgive me as I am NOT a web programmer at all.
So I need to change this:
div#logo a {
- display: none;
position: absolute;
- left: 0;
- bottom: 0;
}
To This:
div#logo a img {
+ z-index: 100;
+ position: absolute;
border: 0;
}
Not exactly, the - sign means remove those three lines from that section
of the file in the first block, and for the second block, the + sign
means add those two lines (without the + sign at the beginning of the
line).
~Jason
--
Troy Knabe
kn...@4j.lane.edu
On May 28, 2010, at 1:13 PM, Jason A. Smith wrote:
On Fri, 2010-05-28 at 12:56 -0700, Troy Knabe wrote:
So I am following this doc:
http://wiki.bestpractical.com/view/ChangeLogo
But I cannot seem to get the new logo to display. I am running
3.8.8.
I am running under the assumption that I need to be setting the
variables in RT_SiteConfig.pm, correct?
It works for me, but like the Wiki says, it requires a patch to the
web2
style sheet because it hides the logo by default. I reported this
several months ago:
http://issues.bestpractical.com/Ticket/Display.html?id=13964user=guestpass=guest
Hopefully they will fix this bug in a future release.
~Jason
--
Troy Knabe
kn...@4j.lane.edu
Discover RT's hidden secrets with RT Essentials from O'Reilly
Media.
Buy a copy at http://rtbook.bestpractical.com
--
/--\
| Jason A. Smith Email: smit...@bnl.gov |
| Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226 |
| Brookhaven National Lab, P.O. Box 5000 Fax: +1-631-344-7616 |
| Upton, NY 11973-5000, U.S.A. |
\--/
--
/--\
| Jason A. Smith Email: smit...@bnl.gov |
| Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226 |
| Brookhaven National Lab, P.O. Box 5000 Fax: +1-631-344-7616 |
| Upton, NY 11973-5000, U.S.A. |
\--/
smime.p7s
Description: S/MIME cryptographic signature
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT3.8.8 CentOs
On 5/28/10 1:24 PM, Jerrad Pierce jpie...@cambridgeenergyalliance.org wrote: It's also complicated by the fact RH/CentOS has an out-of-date File::Temp. If you're installing all of RT with local:lib, you need to keep an eye on logwatch reports for signs of up2date clobbering it. If you're NOT installing all of RT with local:lib, that is. This is the VERY reason I built my own RPMs for RT and then set Yum to hold the current packages for File::Temp that I built. -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell: (650) 704-6633 Phone: (408) 240-1239 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
