[rt-users] Using queues as state? (and per-queue menu customisation?)

I've managed to get stuck with looking at emulating an existing Tivoli TSRM process with RT. It's a somewhat complex workflow for change management, where a request goes through a series of states, and in each state there are different restrictions on what can happen, and who can do it. I'm

Re: [rt-users] Using queues as state? (and per-queue menu customisation?)

Howard, We have a specific WorkFlow that involves some automatic processes (automatically promoting Status and sending notifications) based on a combination of values in the Status field (and some Custom Fields) and we had to add a couple Status values (for staging QA testing) to accomplish this.

[rt-users] Two RT installations

Hi, Is it possible to have two RT installations on the same server? If yes, how?. Thanks Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Two RT installations

Based on the setup I just did for my new server, I would have to say yes... few things you'd need to do(just off the top of my head... probably more gotchas) - have mulitple install instances of RT ie /opt/rt3-live and /opt/rt3-test - have multiple mysql instances OR change the database name of

Re: [rt-users] ExternalAuth - loading fine but isn't authenticating to LDAP

Hi Kevin, I'm not a Perl wiz at all, and I'm just grasping at straws trying to troubleshoot why it isn't working. Here is the core of the log before the lines I posted... [Mon Jul 26 19:52:54 2010] [debug]: Reloading RT::User to work around a bug in RT-3.8.0 and RT-3.8.1

Re: [rt-users] Using queues as state? (and per-queue menu customisation?)

On 26/07/2010 17:11, Kenneth Crocker wrote: Howard, We have a specific WorkFlow that involves some automatic processes (automatically promoting Status and sending notifications) based on a combination of values in the Status field (and some Custom Fields) and we had to add a couple Status

Re: [rt-users] Using queues as state? (and per-queue menu customisation?)

Howard, Not exactly. We have a Review Approval process, which is what you seem to want and a QA approval process which is a whole different process. It looks like you want the ticket approved before get worked on and RT already has that ability with it's own Approvals. When you use that

Re: [rt-users] Using queues as state? (and per-queue menu customisation?)

Kenneth Crocker wrote: Howard, Not exactly. We have a Review Approval process, which is what you seem to want and a QA approval process which is a whole different process. It looks like you want the ticket approved before get worked on and RT already has that ability with it's own