2010/8/9 Kevin Falcone falc...@bestpractical.com:
On Sat, Aug 07, 2010 at 01:10:27PM +0200, benoit plessis wrote:
What happens if you go to
Configuration - Custom Fields - custom field name - Group Rights?
In this case, it's also working
Have you applied the CF to the Classes (using the
On Tue, Aug 10, 2010 at 01:07:32PM +0200, benoit plessis wrote:
2010/8/9 Kevin Falcone falc...@bestpractical.com:
On Sat, Aug 07, 2010 at 01:10:27PM +0200, benoit plessis wrote:
What happens if you go to
Configuration - Custom Fields - custom field name - Group Rights?
In this case,
On Mon, Aug 09, 2010 at 08:38:22PM -0400, Eugene M. Evans wrote:
I can telnet to the AD server and I am able to connect to the AD server
through an LDAP
browser. The browser I happen to be using is jxplorer. I found that
Jxplorer requires the
user DN to be the full first and last
I will be out of the office on Tuesday, August 9th. I will not be checking
voicemail or email. Please open a ticket with the otm-enginf team or contact
Paul Hamill if you have any immediate needs. Otherwise I'll get back to you
when I return.
Discover RT's hidden secrets with RT Essentials
Hi all,
I'm sitting here with a clean 3.8.8 RT install, and I have our current 3.2.1
that is in use...
I want to be kind to my users, and migrate data... but I don't want to spend
too much time/resources doing so...
Would a backup of the rt database in 3.2.1 and a restore onto 3.8.8 work?
--
Is there anywhere on the wiki that documents which releases can be upgraded
to from each?
I guess basically what Im looking for is the shortest line from 3.2.1 ---
3.8.8
Is there a general rule of thumb? like every 3.x I should look at the
UPGRADING? or would I have to dig into the point point
You can upgrade the whole way. The upgrading scripts will bring you current.
Then you just need to hook up your new RT instance to the old database
(or, copy the database to your new machine first).
My database isn't on the RT machine so it makes it easier. We generally
build completely new
The UPGRADING file covers all previous releases. Look at the
version in the release to which you are upgrading.
Cheers,
Ken
On Tue, Aug 10, 2010 at 09:41:52AM -0400, Mike Johnson wrote:
Is there anywhere on the wiki that documents which releases can be upgraded
to from each?
I guess
On Tue, Aug 10, 2010 at 09:09:21AM -0400, Mike Johnson wrote:
I'm sitting here with a clean 3.8.8 RT install, and I have our current
3.2.1 that is in use...
I want to be kind to my users, and migrate data... but I don't want to
spend too much
time/resources doing so...
Would a
We have RT 3.8.2. we have successfully installed the ExternalAuth plugin and
have configured
/rthome/local/plugins/RT-Authen-ExternalAuth/etc/RT_Siteconfig.pm
file, which is called by /rthome/etc/RT_SiteConfig.pm
On the RT User Interface, I get RT Login window, where I am entering my AD
user
To List,
I have a question about a situation that occurred just recently in my
(3.8.7) RT session. I have a scrip that notifies CC watchers on
Correspondence along with one that notifies AdminCC and the Requestor. When
I went to the Reply page to enter my text I saw the check boxes at the
bottom
Hi Folks
We are moving our rt web server (not database) to a different machine.
Leaving the DB where it is. In the process of moving our rt to a new
machine, I want to know if it is possible to have two different RT
servers connect in to the same database and serve the same files/data.
After you checked the box, did you hit save at the VERY bottom of the page?
That will refresh the page, and move those that you checked to the This
message will not be sent to box.
I forget to do that the odd time... makes for some interesting communication
back... especially when I'm not so
Mike,
Thank you very much for the advice. I am now able to authenticate using
LDAP when I log a new user into the RT web interface. I followed your
suggestion to use the full DN in the value for both the 'user' and
'group' attributes.
eg.
'user' = 'cn=John
Kevin,
Thank you for your suggestions.
Try using the ldapsearch command line client, I find it is much closer
to the way the perl ldap library is connecting. Once you make that
connect, the same user should be fine. One thing about AD is that
sometimes the AD server responds better to a user
I use LdapBrowser to validate my ldap credentials and look inside of AD
when needed.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Eugene M.
Evans
Sent: Tuesday, August 10, 2010 7:33 PM
To: rt-users@lists.bestpractical.com
We have RT 3.8.2. we have successfully installed the ExternalAuth plugin and
have configured
/rthome/local/plugins/RT-Authen-ExternalAuth/etc/RT_Siteconfig.pm
file, which is called by /rthome/etc/RT_SiteConfig.pm
On the RT User Interface, I get RT Login window, where I am entering my AD
user
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