Hi
Is there a way to automatically remove signatures and corporate
disclaimers garbage from e-mails that get fed into an RT queue?
Also, is there a way to automatically remove quoted mail bodies stemming
from previous messages?
Thanks!
Silvano
RT Training in Washington DC, USA on Oct 25 26
Vikas,
We don't use self-service. Can't help you there. Sorry.
Kenn
LBNL
On Tue, Sep 21, 2010 at 5:11 PM, Vikas Srivastava
vikas.k.srivast...@gmail.com wrote:
WOW !! That's Amazing ...!!
I removed it and after service restart it was gone ! ... Its is still there
on the /SelfService page .
Hello,
I've been having problems with people that send emails into RT from Outlook
2007 or 2010. If they reply to a message it keeps adding blank lines,
overtime there are extremely large gaps in the email thread. I searched
around on Google and found this thread
Vikas,
We don't use self-support so I have no idea. Sorry.
Kenn
LBNL
On Wed, Sep 22, 2010 at 9:02 AM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Vikas,
We don't use self-service. Can't help you there. Sorry.
Kenn
LBNL
On Tue, Sep 21, 2010 at 5:11 PM, Vikas Srivastava
Vikas,
Same thing. Create a local version of
/opt/rt3/share/Elements/EditCustomField. Then make your changes there.
We use the following code to change the size of *text* boxes as well as turn
*select lists* into drop-down lists:
if ($Type eq Text) {
$Rows = 8;
$Cols = 50;
}
Please bear with my ignorance on this topic. I realize
this isn't a PostgreSQL tuning forum, but since it's RT-related
I thought I'd ask here.
RT 3.8.7 (and RTFM) with PostgreSQL 8.1.18 via RHELv5 running
as a VM.
We're experiencing significant delays today with various
PostgreSQL statements
Hi Jeff,
Wow, is that version of PostgreSQL old. Certainly there have
been many, many performance improvements since v8.1.x. While
upgrading would help, you really need to run an EXPLAIN ANALYZE
for your slow queries to see if there is a problem area. Also,
you should check to wiki to see if you
Joseph,
Have you read the info in RT_Config.pm? I believe it shows how to create
your *friendly* To: format.
Kenn
LBNL
On Tue, Sep 21, 2010 at 2:11 PM, Joseph Spenner joseph85...@yahoo.comwrote:
--- On Tue, 9/21/10, Kevin Falcone falc...@bestpractical.com wrote:
On Tue, Sep 21, 2010 at
We have this in place:
CREATE INDEX ObjectCustomFieldValues3 ON ObjectCustomFieldValues
(ObjectId,ObjectType);
And I don't see any other suggested indexes in the wiki.
Maybe I am missing a certain page? Should I add these:
http://wiki.bestpractical.com/view/DatabaseIndexes
Here's
There was another post, with the same problem but no resolution was given.
I've tried the Rt demo site, and it works fine.
My system RT 3.8.8 show it in plain text.
I compared the URLs between the Demo site and my site and they seem
identical, so I'm guessing it's an apache config issue.
I
Hi Jeff,
Just a quick glance at your plan seems to indicate that there is
a fairly wide discrepency between how many results a query returns
and what the planner thinks the query should return. Have you already
bumped the planner statistics target to 100 or 200 and then re-analyzed
the database.
I have had great luck implementing ExternalAuth and having all my users
authenticating from AD, but here is where I have a problem. I have a
Companywide intranet web site that is used to fill out new user forms
and submit them via email to our RT system. The From: field on these
emails are
Ken,
Thanks for the replies.
I don't see any planner settings in postgresql.conf (so
no I've not changed that).
I've turned on autovacuum as well as log_planner_stats (on
a whim that it might provide useful info based on your lead).
Hmm... given how long 'VACUUM FULL;' is taking now,
maybe I
On 9/22/2010 4:16 PM, Kenneth Marshall wrote:
It should be called default_statistics_target according to
the PostgreSQL 8.1 documentation. I would set it to 100 like
the current 8.4 default and re-analyze the database:
vacuumdb -a -z
You could add a '-v' for more information while it is
Did you performance problem go away? You may want to run a
REINDEX on your tables to clear out any bloat which will
degrade lookup performance, though.
Ken
On Wed, Sep 22, 2010 at 04:29:40PM -0400, Jeff Blaine wrote:
On 9/22/2010 4:16 PM, Kenneth Marshall wrote:
It should be called
Right now, I've got CommandByMail setup and functioning with my RT. The
only issue I have, is that if I send a command like status: resolved, it
sends the requesting user a copy of that email AND the email saying Your
ticket is closed (the second email being expected, of course).
If there any
Peter,
Have you tried simply adding that email address (some kind of name for ID)
as a Privileged user manually? That might work. We use LDAP, but we also
allow our production job scheduler to send emails to an RT Queue when a job
abends and we have no problems. We manually added a new user with
On Wed, Sep 22, 2010 at 10:49:20AM -0700, Joseph Spenner wrote:
--- On Wed, 9/22/10, Kenneth Crocker kfcroc...@lbl.gov wrote:
From: Kenneth Crocker kfcroc...@lbl.gov
Subject: Re: [rt-users] replacing/eliminating undisclosed recipients
To: rt-users@lists.bestpractical.com
On Wed, Sep 22, 2010 at 01:50:38PM -0700, Jon Davis wrote:
Right now, I've got CommandByMail setup and functioning with my RT. The
only issue I have, is
that if I send a command like status: resolved, it sends the requesting
user a copy of that
email AND the email saying Your
19 matches
Mail list logo
