I am trying to include the following plugins in RT by adding them to the
RT_SiteConfig.pm file.
Set(@Plugins, qw(RT::Authen::ExternalAuth));
Set(@Plugins, qw(RT::Extension::CustomField::Checkbox));
The problem is when I add the second line; it seems the 1st one is
getting overwritten and
This should do it:
Set(@Plugins, qw(
RT::Authen::ExternalAuth
RT::Extension::CustomField::Checkbox
));
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Ahmed, Mohammed
Naweed (LNG-BCT)
Sent: Tuesday, October 26, 2010 6:56 AM
To:
Hi everyone,
I have had a look through the archives, as well as a poke around the code.
I'd really like to deploy RT with a minimised interface, I'd like to
obscure much of the functionality that RT deploys to make it more
approachable to the audience I would like to deploy to.
Is there a
It really sounds like you want the Self Service interface that users get
when they are unprivileged.
Thomas
On 26 Oct 2010 12:29, Daniel Swan wrote:
Hi everyone,
I have had a look through the archives, as well as a poke around the code.
I'd really like to deploy RT with a minimised
I created a custom field of type 'Select one value'(i.e. a dropdown menu).
At the top of the menu is a (no value) option. How do I get rid of this?
Many thanks in advance.
Quick question. Is there a way / a module / a something - to generate a
textual report of RT tickets on an regular basis and have them emailed? I
know I can create a cron job to call something, even have that job packup
the data and email it... but getting specific data out of RT is the portion
How do I change the Priority(from 0 ... 100) field under Basic to a simple
drop down menu with the following options:
High
Medium
Low.
If this isn't possible can I disable the preconfigured priority field and
create my own? If yes, how do I disable the priority field?
You want Dashboards, which first appeared in RT 3.8.0. They can email
out reports based on ticket searches, graphs, etc.
See: http://wiki.bestpractical.com/view/ManualDashboards
Thomas
On 26 Oct 2010 14:25, Jon Davis wrote:
Quick question. Is there a way / a module / a something - to
Hey guys,
So, I defined PreferRichText to allow HTML messages through RT when
customers email from their Outlook clients or similar which use
recursive HTML formatting unless otherwise specified.
Unfortunately, RT is pretty vague on how certain flags are set so I'm
just blindly stumbling
Hey guys,
So, I defined PreferRichText to allow HTML messages through RT when
customers email from their Outlook clients or similar which use
recursive HTML formatting unless otherwise specified.
Unfortunately, RT is pretty vague on how certain flags are set so I'm
just blindly stumbling
Actually, you can ignore that... The line originally defined as
'Set($PreferRichText, undef);' got me thinking, I had seen some other
lines without the ', undef' while digging through another issue here, so
that is what I did first. I guess it broke it. After a little more
looking, I decided
Hi Torsten,
On Thu, Apr 1, 2010 at 5:55 AM, Torsten Brumm
torsten.br...@googlemail.com wrote:
If you like to a clean version try something like this:
1. MyTineRightsAddOn.pm
-
package RT::Extension::MyTinyRightsAddOn;
our $VERSION = '0.01';
use
Tom,
Thanks you so much. I was finally getting to it when I saw your email.
I tried your fix and it works for me. More testing later.
Thierry
On Wed, Oct 13, 2010 at 10:44:23AM -0500, Matt Polichette wrote:
*Correction- this only effect custom fields which are categorized by
another custom field
which is assigned to the queue. So the problem doesn't show up with the
choice for Operating
System because the custom field
On Thu, Oct 14, 2010 at 10:15:33AM -0700, Kurt Engle wrote:
I am looking to add the 'Take' ticket option in a custom query that
filters new tickets based
on building location. Creating the query is the easy part but I have not
been able to figure
out how to add the 'Take' option to
On Fri, Oct 15, 2010 at 10:00:56AM -0400, Chris Hall wrote:
I think I may have asked this before, but didn't quite get the answer I
was looking for. I'm
looking for a way to mandate items on the RT at a glance screen for people
based on group
membership. For example, I'd like to
On Mon, Oct 18, 2010 at 12:46:21PM -0700, Kenneth Crocker wrote:
I'm sure this is documented somewhere, but I can't find it or it isn't
clear to me (I have
VERY FOGGY perception due to my ADHD and Auditory processing
disabilities), but I was
wondering if LDAP filtering and
On Mon, Oct 18, 2010 at 12:52:06PM -0700, Kenneth Crocker wrote:
Back in 3.6 X days, I believe that the only way to See,Modify or
Admin a Custom Field
was by granting that right to a group while in the Config-CustomField
screen. I could be
wrong, but at any rate, I remember
On Tue, Oct 19, 2010 at 07:15:29AM -0700, Miroslav Horvath wrote:
Hello
We are using RT 3.8.4.
When someone uses the Forward button within tickets, he can send the info to
some emails. But this information is not written in the ticket history, so
we don't know that this thing happen.
On Fri, Oct 22, 2010 at 09:55:30AM -0500, Max McGrath wrote:
First, how can I rename RTFM to FAQ (or even Canned replies). My
supervisor isn't a big fan of
Using a custom .po file is probably easiest.
Also, how can I disallow an unprivileged user to search for articles --
since I
On Tue, Oct 26, 2010 at 02:25:35PM -0400, Jason Edgar wrote:
How do I change the Priority(from 0 ... 100) field under Basic to a simple
drop down menu with
the following options:
High
Medium
Low.
If this isn't possible can I disable the preconfigured priority field
Thanks Kevin -
Could you maybe give me a little detail on the custom .po file. I did find
this link (http://wiki.bestpractical.com/view/RenameRTFM) on the wiki -- but
wasn't sure how to implement it. So...I just went to
/opt/rt3/local/plugins/RT-FM/po and went in every .po file and replaced
Personally, I patched the code to do it (not too easy as it is spread
throughout the extensions codebase) I can try to generate a diff if
you¹d like in the next day or two...
On 26/10/10 4:09 PM, Max McGrath mmcgr...@carthage.edu wrote:
Thanks Kevin -
Could you maybe give me a little
Hi Gary -
I'd be interested only if it didn't take more than 30 minutes of your time.
It's not a big thing -- just something I started looking into and would
implement if it were easy to do.
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
Kevin,
Thanks. I hadn't seen any info on that, so your explanation helps.
Kenn
LBNL
On Tue, Oct 26, 2010 at 3:49 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Mon, Oct 18, 2010 at 12:52:06PM -0700, Kenneth Crocker wrote:
Back in 3.6 X days, I believe that the only way to
Kevin,
Thanks. Works great. Just like I want.
Kenn
LBNL
On Tue, Oct 26, 2010 at 3:49 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Mon, Oct 18, 2010 at 12:46:21PM -0700, Kenneth Crocker wrote:
I'm sure this is documented somewhere, but I can't find it or it isn't
clear to me (I
A custom localization (.po) is a lot cleaner, and not hard.
Copy po/rtfm.po to po/en.po (to create an English localization) and then
run the script on it from http://wiki.bestpractical.com/view/RenameRTFM.
Make sure the modified output gets moved to po/en.po and then restart RT.
Thomas
On 26
Hello,
I created a new file but this one does not appear in the Quick Search
users with the right to see the queue on the home page. I do not know
what the right action.
Any idea?
Thank you
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