We also have this problem.
Our users have the SeeCustomField right globally and the
ModifyCustomField right per group.
If the users have the SuperUser right, there is no problem.
RT 3.8.6
-Chris
Am 05.11.2010 16:40, schrieb Josh Narins:
When a user saves the Custom Field data there is one
I neglected to mention I'm running RT 3.8.8 on RHEL5 and with perl 5.12
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Hi,
How to add custom footer Texts to email messages.
Email messages I mean here is, when a ticket is replied,
correspondence added etc.,
Thanks
Sampath
Dear All,
I'm facing a problem with default autoreply scrip, with RT 3.8.7 on Debian
Lenny.
I've got a custom scrip which auto add all members of a group as requestor,
when the first requestor is member of this group.
This scrip works fine.
Unfortunately, the autoreply scrip occur before the
On 8 Nov 2010, at 1:09 pm, rt-users-requ...@lists.bestpractical.com wrote:
Hi,
How to add custom footer Texts to email messages.
Email messages I mean here is, when a ticket is replied, correspondence
added etc.,
Thanks
Sampath
You just edit the Template for the action that's
Thanks Roy, but it doesn't working.
Scrip 2-Autoreply executes before 1-Add group member
Workaround below works but it's not really good :
The autoreply is executed after the ticket is opened, with following condition
return 0 unless $self-TransactionObj-Type eq Status;
return 0 unless
Finally, I resolve the issue.
I change Transaction Create stage to Transaction Batch on default Autoreply
scrip.
It works fine now, the Autoreply scrip is executed after the Add group member
as requestor custom scrip.
As wiki said in http://wiki.bestpractical.com/view/TransactionBatchStage :
Jeremy,
Have you considered using the category feature?
Kenn
LBNL
On Sun, Nov 7, 2010 at 4:33 PM, Jeremy Thomas jeremy.tho...@optus.com.auwrote:
Hi,
I’m trying to add drop-down lists which ‘spawn’ sub-lists according to the
entry chosen from the previous drop-down list.
For example, I
Kris,
Create scrip that executes when a transaction for that Custom Field occurs.
In that scrip, set up an array that has a Queue Id to correspond to each
value option in the Custom Field. Then create a ticket in that Queue.
Kenn
LBNL
On Thu, Nov 4, 2010 at 7:27 AM, Kris Germann
On Fri, Nov 05, 2010 at 02:09:33PM +0100, Horst Kriegers wrote:
Hello,
we have freshly migrated from 3.6.6 to 3.8.8 and the following custom
scrip doesn't work.
If I comment the line 12 return 0 unless $cf-id;, I can see that the
$cf-id and $cf-Name
are empty
my
I think I've founded the problem.
The CF was moved from queues to Global so that all queues have an
access to this CF.
I need to make some tests, but I think that it changes below want to
resolve my problem.
Is this the correct way ? Or maybe have you a better suggestion ?
my $trans =
Hello community!
I'm new here at the forum, and have a huge problem!
We are haveing RT3.8 since a year and a week ago we migrated the old
Ticketsystem to another server.
The Ticketsystem was installed on the new Server before i changed the config
files.
I have done this with WinSCP and
I am not enough good, I am lost :(
Now, I really need help because I do not manage to resolve my problem.
What I wish to obtain :
---
By creating a new ticket, or by updating an existing ticket : if the CF
declared in $myCfName is set to Oui , I need to execute the
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