Re: [rt-users] Condition
On Thu, Dec 16, 2010 at 12:06:21PM -0800, Leo Gorauskas wrote: I need to create a conditional statement that check for the current page name, for example if /Ticket/Elements/EditCustomFields is called from /index.html then display the Custom Fields in single column otherwise display them in the default 2 column. I suspect you want HTML::Mason's caller method. -kevin pgpSUklRsVYif.pgp Description: PGP signature
Re: [rt-users] Rép. : Re: Ticket Forwarding
On Fri, Dec 17, 2010 at 07:44:28AM +0100, Horst Kriegers wrote:
As temporarily workaround :
- Can I add manually a note at the ticket, so that the forward works for
this ticket ? If yes,
how ?
Not easily, RT doesn't make modifying ticket history easy.
- It is possible to create a temporarily scrip which adds automatically a
note if note is
empty ?
There is a template that is used to generate This is a forward of
ticket #1234 which you could tweak
-kevin
Horst
Le Jeudi, 16. Decembre 2010 � 16:32, Kevin Falcone
falc...@bestpractical.com a ecrit :
On Thu, Dec 16, 2010 at 10:18:40AM +0100, Horst Kriegers wrote:
I've reproduced this problem by creating a new ticket with a binary
attachment and without
notes.
If I create a new ticket with a binary attachment AND a note, the
forward works fine.
Horst
Thanks for your work figuring out a reproduction case. I'm going to
bounce your ticket into the bugtracker so we can have a look.
I'm relatively sure that the issue is because there is no ContentObj
(which RT expects to be a textual component)
-kevin
Le Jeudi, 16. Decembre 201009:21, Horst Kriegers a ecrit :
Yes, unmerged ticket with binary is fine.
I've tried following, from History page :
- Forward only the first ticket (without attachment) : OK
- Forward only the second ticket (with binary) : KO
The second ticket has only the attached file, without any note.
The attached file is a PDF file.
During the ticket creation, the file was attached without his
extension (.pdf ).
Horst
Le Mercredi, 15. Decembre 201017:03, Kevin Falcone
falc...@bestpractical.com a
ecrit
:
On Wed, Dec 15, 2010 at 08:13:09AM +0100, Horst Kriegers wrote:
- RT Version 3.8.8
- It seems to be for only for a specific merged tickets wich
contains a binary
attached
file
So, just to confirm, binary attachment, unmerged is fine, but binary +
merge seems to break when forwarding the whole ticket?
Also, I'm curious if this is a ticket where there isn't a message,
just the attachment or if there is a note + attachment.
-kevin
- Stacktraces gives only : See attached RT_forward_stack.txt
file
Tanks for your help
Horst
Le Mardi, 14. Decembre 201017:14, Kevin Falcone
falc...@bestpractical.com a
ecrit
:
On Tue, Dec 14, 2010 at 04:11:16PM +0100, Horst Kriegers wrote:
Hi list,
following error apear by using the ticket Forward function :
A blank page with only the text Can't call method
ContentAsMIME on an
undefined
value
at
/opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm line 529,
line 276.
RT Version?
Is this on any ticket or one in particule?
What do you get if you enable stacktraces in your config on
errors?
-kevin
RT log says only :
[Tue Dec 14 15:02:57 2010] [debug]: We found a merged
ticket. 30160/30162
(/opt/rt_prd/bin/../lib/RT/Ticket_Overlay.pm:185)
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==
Displayed on Screen
==
System error
error: Can't call method ContentAsMIME on an undefined value at
/opt/rt_prd/bin/../lib/RT/Transaction_Overlay.pm line 529, DATA
line 276.
context:
...
525: sub ContentAsMIME {
526: my $self = shift;
Re: [rt-users] getting the Resolver Name / address into a template?
--- On Fri, 12/17/10, Kevin Falcone falc...@bestpractical.com wrote: (is there a way to get the [rt.foo.com #287] from not showing up?) No, RT is going to stick that into generated mail because it wants to protect itself if the mail comes back in Also, how would I change the From address? I would rather make it such that a Reply to the above message does not go back into RT. You should be able to clobber From: in the template In the past, I was able to modify the RT_SiteConfig.pm to change the TO address with the following: Set($FriendlyToLineFormat, 'nob...@foo.com'); Can a similar variable be set in the template itself, a $FriendlyFromLineFormat or something? There is a friendly from line format, but it isn't for what you want. You also appear to be doing something odd with your FriendlyToLineFormat, but I guess it works for you. -kevin Thanks for the info. I think I'm set! The reason I did the FriendlyToLineFormat above was to get rid of the 'undisclosed recipients'. I tried several things with no success, but the above worked fine. I then made an alias to redirect the 'nobody' mail to /dev/null.
Re: [rt-users] Tracking down rogue dashboard subscriptions
To first answer Kevin's question, yep that's the only record that is returned
when doing select * from Attributes where Name = 'Subscription';
The crontab entry is:
0 * * * * /usr/local/rt/sbin/rt-email-dashboards
Thanks,
Fran
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Shawn M Moore
Sent: Thursday, December 16, 2010 11:20 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Tracking down rogue dashboard subscriptions
On 10/12/16 11:29, Francis L Fabrizio wrote:
Content of attribute #91: $VAR1 = {
'ContentType' = 'storable',
'Content' = {
'Frequency' = 'never',
'Recipient' = '',
'DashboardId' = '70',
'Hour' = '06:00',
'Dom' = '1',
'Rows' = '0',
'Fow' = '1',
'Counter' = 24,
'Dow' = 'Monday'
},
'Description' = 'Subscription to dashboard 70',
'Name' = 'Subscription',
'ObjectId' = '52',
'ObjectType' = 'RT::User'
};
That looks correct, rt-email-dashboards should be skipping the
subscription if the frequency is never. Hm. Can you produce the
crontab entry for rt-email-dashboards? Perhaps it mistakenly has --all
in its options, which always issues mail for dashboard subscriptions
regardless of their frequency.
Shawn
[rt-users] GnuPG no default secret key
I am running 3.8.8 on RHEL5 and was trying to setup and use gpg encryption and signing. I hoped to allow some users, on some queues, to encrypt and/or sign messages (specifically for RTIR queues) After setting up a key for myself, and setting my key in my Preferences, I could not create a ticket. The error log shows: [Fri Dec 17 19:12:58 2010] [error]: gpg: no default secret key: secret key not available gpg: signing failed: secret key not available (/opt/opt.CORE/rt-3.8.8/rhel5/bin/../lib/RT/Crypt/GnuPG.pm:498) So I moved aside the secring.gpg file, and dropped back to the old (empty) one but I still receive the error. In my preferences, it still shows my Cryptography-Preferred Key. Any ideas on how to change my Cryptography preferences back to NO KEY ? My RT_SiteConfig.pm relevant options are: GnuPG from rt1 setup Set( %GnuPG, Enable = 1, OutgoingMessagesFormat = 'RFC', # Inline AllowEncryptDataInDB = 0, RejectOnMissingPrivateKey = 1, RejectOnBadData = 1, ); Set(%GnuPGOptions, homedir = '/usr/site/rt/var/data/gpg', # URL of a keyserver keyserver = 'hkp://pgp.x.edu', # enables the automatic retrieving of keys when encrypting 'auto-key-locate' = 'keyserver', # enables the automatic retrieving of keys when verifying signatures 'keyserver-options' = 'auto-key-retrieve', ); Any info on setting up GnuPG and setting up keys for individual users would be appreciated. Thanks, Susan McClure
[rt-users] Are privileged users able to customize RT at a Glance?
We are running RT 3.8.7. Are privileged users allowed to customize their home page, RT at a Glance? Some thought they were able to with earlier versions but are unable to know. The Preferences option is missing as well. Have we disable some right(s)? If so, how can we enable folks to customize their home pages and preferences? Sharon Belliveau
Re: [rt-users] Tracking down rogue dashboard subscriptions
On 10/12/17 11:42, Francis L Fabrizio wrote: To first answer Kevin's question, yep that's the only record that is returned when doing select * from Attributes where Name = 'Subscription'; The crontab entry is: 0 * * * * /usr/local/rt/sbin/rt-email-dashboards Thanks, Fran Can you turn up your log level to debug and run /usr/local/rt/sbin/rt-email-dashboards with the --time argument needed to hit your 6am dashboard time? You can figure out the right argument with this script, replacing America/New_York with your time zone: perl -MDateTime -e 'print DateTime-now(time_zone = America/New_York)-set_hour(6)-set_time_zone(UTC)-epoch' Shawn
[rt-users] Sending Email to CustomField upon closure
Hi All , Could you please help me creating a custom scrip by which on a ticket resolution it send a resolution notify to an email address put in a CustomeField say CustomFieldValues(10) . Something like ? Mailto : my $To = $self-TicketObj-CustomFieldValues(10); Thanks a lot . Kind Regards Vikas Srivastava
Re: [rt-users] Some RTIR automation?
Hello RT-Users,
To recap what I wrote about in this thread before was:
- An incident report comes in...
- If it has at least one IP address in the _RTIR_IP field do EITHER:
-- Link to an existing incident by IP address *OR*
-- Create a new incident
(The goal is to automatically group Incident Reports by IP address instead
of doing it manually.)
Ruslan wrote back saying:
It's totally doable with scrips. RTIR itself has a lot of examples
with bits you need. Basicly you need:
When IR is created with and IP is set or when IP is changed from no
value to a value, link to existing incident or create a new one. First
part is a condition and second part is an action.
For example lib/RT/Condition/RTIR_
BlockActivation.pm is quite close.
Checks whether ticket is created with active state or state is changed
to active.
Action is not that straightforward, but try it and if you have
problems return back to us with detailed questions.
OK lets talk about the Condition first...
Is this enough to trigger the condition?
my $self = shift;
my $txn = $self-TransactionObj;
my $type = $txn-Type;
return 1 if $type eq 'Create'
($self-TicketObj-FirstCustomFieldValue('_RTIR_IP'));
The other thing is the action... I really don't know where to start on the
action. I know its going to be lengthy though because there's some checks
has to do itself to decide what the exact course of action will be.
Here's what it should do, I think:
- foreach IP address in _RTIR_IP
-- Look for an Incident that contains that IP address
-- When it finds one, LINK to that Incident
-- If it does not find one, create a new Incident
There will probably need to be a list of exclusions somewhere. For example
if someone does a lookup on a domain we host and sends a complaint about it
they might sent the domain name, the IP address it resolves to as well as
the IP address of our name server. I wouldn't want every report that
contained the IP address our name server linked to a common Incident.
Also there's a what if here... What if they report two IP addresses that
already each have an Incident created for them. Would I merge them all
together into one Incident?
Any ideas on where to start writing the action and reviewing the condition
above would be appreciated. On or off list is fine with me.
Thank you!
--
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