Re: [rt-users] Notification for reminders
Am 01.02.2011 13:02, schrieb Kevin Falcone: On Tue, Feb 01, 2011 at 09:55:39AM +0100, Johan Sjöberg wrote: I have created some reminders in our RT system, but we get no notification at the time of the reminder. This means that we have to keep watching the Reminders field at RT at a glance. Is it possible to configure RT to send out a notification e-mail to the admin-cc when a reminder occurs? With bin/rt-crontool you can send an mail to the creator of the reminder. But I think it is not possible to send an mail to AdminCc of the ticket. This isn't a built-in feature of reminders, but you could use a dashboard to do it -kevin As far as I know you can't use dashboards for that. For example you have to create a search like 'tickets of type reminder where due within last hour' and put this in an dashboard. But you would then receive the dashboard even if the search result returns no tickets. But maybe this would be a nice feature that you have an option per dashboard where you can say if dashboards where all searches are empty should be send or not. ;-)
Re: [rt-users] problem with cf in spreadsheet download
Hi Björn, as far as I know you can even use the Result.tsv from RT 4.0 without upgrading. So you get also the changes in RT 4.0, for example not all ticket fields in the tsv but only the fields in the search result. -Chris Am 01.02.2011 14:43, schrieb Björn Schulz: Hi Kevin, I'll try to upgrade... Thx, Björn
[rt-users] Changing passwords/accessing preferences as a normal user
How do I allow RT users to change their own passwords? I search the wiki for change password and get this page: http://requesttracker.wikia.com/wiki/ManualUsingWebInterface which seems promising at Changing your own user information, but this is either out of date or wrong or requires other things or something in addition to the information provided. I don't have a Preferences link along the left as a normal user. I have a Preferences link as root. I can't figure out how to give normal users permissions to edit their own settings... which just strikes me as silly. How do I let normal users change all these settings for themselves?
Re: [rt-users] Changing passwords/accessing preferences as a normal user
On 02 Feb 2011 20:15, Tyler Morgan wrote: How do I allow RT users to change their own passwords? I search the wiki for change password and get this page: http://requesttracker.wikia.com/wiki/ManualUsingWebInterface which seems promising at Changing your own user information, but this is either out of date or wrong or requires other things or something in addition to the information provided. I don't have a Preferences link along the left as a normal user. I have a Preferences link as root. I can't figure out how to give normal users permissions to edit their own settings... which just strikes me as silly. How do I let normal users change all these settings for themselves? You likely want to grant Privileged users the global right ModifySelf. This question was last answered on the list three weeks ago, and it and many other answers to your question pops up when you search the mailing list for change password. If you found the documentation or the wiki less than enlightening about this topic, please submit a patch that improves the documentation or update the wiki. As a start, adding a note to the section of the wiki you found above would be great. Thomas
Re: [rt-users] Changing passwords/accessing preferences as a normal user
On 2/2/2011 6:07 PM, Thomas Sibley wrote: On 02 Feb 2011 20:15, Tyler Morgan wrote: How do I allow RT users to change their own passwords? This question was last answered on the list three weeks ago If you found the documentation or the wiki less than enlightening about this topic The fact that someone has to ask how to let users change their own password twice a month just affirms my suspicion that RT is a convoluted borderline piece of junk these days. Something this simple should be immediately intuitive from 5 minutes with the root account. It's far from intuitive, the menus are laid out terribly, and the whole structure of the web-based config is trying way too hard for the simple things RT does. Not to mention the defaults are terrible and there is a whole second set of config options in the text file. What a mess. And I have no interest in fixing a for-profit company's documentation -- open source product or not. I'd fix it if bestpractical wasn't involved in trying to sell RT as well. Thanks for your help but overall I am starting to regret implementing RT without a second thought based on experiences 5 years ago. In that time RT seems to have gone downhill quickly. RT in its current state is pretty sad in my opinion, but I'm unsubscribing from this list now. The fact that I had to subscribe to it in the first place to ask a simple question just proves how out of touch RT is with the rest of the world. Setup some forums already. Good luck with 4.0. I hope it's less of a mess than 3.8.8.
[rt-users] Load balancer and RT
Hello, For availability more than scalability, we would like to run two instances of RT (different hardware). Are there some issues to look for? Right now we have a simple Apache based load balancer but we are getting user session mix up. Any experience implementing such configuration? Thanks, Thierry
Re: [rt-users] problem with cf in spreadsheet download
Custom fields aren't exported correctly in the spreadsheet export function - the column headings don't match the actual data. If you specify the field names using the CLI it will return the expected fields with the expected column names. For example: rt list queue = 'myqueue' -f id, subject,requestors,created,CF-customfield1,CF-customfield2 Regards, Chris Herrmann Far Edge Technology p. 02 84251400 m. 0403 393309 http://www.faredge.com.au
