[rt-users] Active Directory Authentication Issue
Hi everyone, I'm having problem to set the authentication to work with active directory. I'm using domain administrator user for binding the AD. This is the error from syslog[critical]: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind: LDAP_INVALID_CREDENTIALS 49 (/usr/local/lib/rt3/lib/RT/Authen/ExternalAuth/LDAP.pm:467)and this is from ldapsearch tool:ldapsearch -h example -b "cn=some user, ou=Users, dc=example,dc=com,dc=mk" -D "admin, dc=example=com,dc=mk" -w "password"ldap_bind: Invalid credentials (49) additional info: 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, veceit is obviously something to do with username and password. My question is do I need special user for binding the active directory? or it is some mismatch in the config. ThanksThis is the config from RT_SiteConfig.pmSet( @Plugins, qw(RT::Authen::ExternalAuth) );Set($ExternalAuthPriority, [ 'My_LDAP', ]);Set($ExternalInfoPriority, [ 'My_LDAP' ]);Set($ExternalServiceUsesSSLorTLS, 0);Set($AutoCreateNonExternalUsers, 0);Set($ExternalSettings, { 'My_LDAP' = { 'type' = 'ldap', 'auth' = 1, 'server' = 'example', 'user' = 'user', 'pass' = 'password', 'base' = 'ou=Users,Groups,DC=unibank,DC=com,DC=mk', 'net_ldap_args' = [ version = 3 ], 'ssl_version' = 3, 'filter' = '(objectClass=*)',# 'filter' = '(sAMAccountName=%u)', 'd_filter' = '(userAccountControl:1.2.840.113556.1.4.803:=2)',# 'd_filter' = '((objectCategory=person)(objectClass=user))', 'attr_match_list' = [ 'Name', 'EmailAddress', 'RealName',# 'WorkPhone',# 'Address2' ], 'attr_map' = { 'Name' = 'sAMAccountName', 'EmailAddress' = 'mail', 'RealName' = 'cn', 'Organization' = 'physicalDeliveryOfficeName', } }, });---http://mail.secureroot.com/ - free mailbox for hackers and geeks
Re: [rt-users] Re quest Tracker Doesn't work properly Web if Doesnt show all Elements
Thnx for help Thomas But i've decided to make this in an alternative way with aliases . and it works :) but thanks anyway grettings rtjoe -- View this message in context: http://old.nabble.com/Request-Tracker-Doesn%27t-work-properly--Web-if-Doesnt-show-all-Elements-tp30843030p30873323.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] RT Installation: what is more secure?
i coped my direktives for rt after many many hours so a new problem occurs which is more secure for rt security should i create an rt group or should i put the installation in relation to the group www-data greetings rtjoe -- View this message in context: http://old.nabble.com/RT-Installation%3A-what-is-more-secure--tp30873384p30873384.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] LVS and RT
On Mon, Feb 07, 2011 at 10:16:22PM -0700, Thierry Thelliez wrote: Hello, We have been playing with different redundant architectures. The system we are trying now is comprised of: 1- Two front end servers running an LVS based proxy system. Proxy to RT and also other apps. 2- The two previous servers load balance to two RT servers. 3- The RT servers talk to a MySQL Master/Slave setup. We are trying to understand how Mason/Perl/RT are managing end user sessions. We are getting session mix-ups. User A becomes User B... Any experience with such a setup? Or any enlightenment on how user sessions work in RT? Thanks Thierry Are you storing your sessions in the database with an INNODB table, or are they stored in the filesystem? Ken
Re: [rt-users] LVS and RT
I would say you need to add some persistence on your lvs side. We do this with something else and keep persistence for a while (like 4 hours, more than normal), this way its balanced to a degree, users within a certain time frame are returned to the same server. When dealing with web sessions you are probably going to have to do this. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thierry Thelliez Sent: Tuesday, February 08, 2011 12:16 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] LVS and RT Hello, We have been playing with different redundant architectures. The system we are trying now is comprised of: 1- Two front end servers running an LVS based proxy system. Proxy to RT and also other apps. 2- The two previous servers load balance to two RT servers. 3- The RT servers talk to a MySQL Master/Slave setup. We are trying to understand how Mason/Perl/RT are managing end user sessions. We are getting session mix-ups. User A becomes User B... Any experience with such a setup? Or any enlightenment on how user sessions work in RT? Thanks Thierry
[rt-users] using date in search conditions
Hi, 1/ are there a way to compare fields in a search condition, for exemple: to liste all tickets that took more then a week to resolve them: ((status = 'Resolved') and (ResolvedCreated +'7 days')) 2/ not considere Weekend when comparing date: cf: ((Due 0) and (status != 'new') and (Due'-2 workings days')) Best regards, -- Shabou Malek
[rt-users] What controls Shredder rights?
RT 3.8.7 I haven't found this documented anywhere yet and I don't see any assignable rights. Who can do it?
[rt-users] Dashboards : On the Home Page, no subscription is displayed when using Monday-Friday
Hi
it is possible someone has already reported this
but I did not find by a quick check on iss...@bestpractical.com.
when I select Frequency = Monday through Friday
for a subscription to a Dashboard
then I see None on the Home page Dashboard widget
in the Subscription column
See the attached screen capture,
the 2 middle dashboards have Monday-Friday subscription
The following patch seems to correct the issue
--- share/html/Dashboards/Elements/ShowSubscription 2010-12-31
13:53:47.0 +0100
+++ local/html/Dashboards/Elements/ShowSubscription 2011-02-08
18:25:40.0 +0100
@@ -71,5 +71,8 @@
elsif ($freq eq 'daily') {
$frequency = loc(daily at [_1], $hour);
}
+elsif ($freq eq 'm-f') {
+$frequency = loc(Mon-Fri at [_1], $hour);
+}
}
/%INIT
Regards
Gerard
attachment: RT-Bug-Dashboard.png
Re: [rt-users] Dashboards : On the Home Page, no subscription is displayed when using Monday-Friday
(11/02/08 12:38), Gerard FENELON wrote:
Hi
it is possible someone has already reported this
but I did not find by a quick check on iss...@bestpractical.com.
when I select Frequency = Monday through Friday
for a subscription to a Dashboard
then I see None on the Home page Dashboard widget
in the Subscription column
See the attached screen capture,
the 2 middle dashboards have Monday-Friday subscription
The following patch seems to correct the issue
--- share/html/Dashboards/Elements/ShowSubscription 2010-12-31
13:53:47.0 +0100
+++ local/html/Dashboards/Elements/ShowSubscription 2011-02-08
18:25:40.0 +0100
@@ -71,5 +71,8 @@
elsif ($freq eq 'daily') {
$frequency = loc(daily at [_1], $hour);
}
+ elsif ($freq eq 'm-f') {
+ $frequency = loc(Mon-Fri at [_1], $hour);
+ }
}
/%INIT
Regards
Gerard
Gerard,
Thanks for your bug report and patch. I've applied the fix to master.
Shawn
[rt-users] CF appears after update even without SeeCustomField rights
I've found an issue in two separate 3.8.8 installations. Both have one or more CustomFields that are not supposed to be visible to most users. The CF is managed entirely by Scrips to contain extra information not needed by users. In one installation, it contains the Cost Center of the Requestor. In the other, there's a flag used to enable suppression of notifications when a ticket is resolved and another flag used to mark a ticket as 'urgent'. When using the web interface (i.e. via the 'Basics' or 'Jumbo' tab), the CF doesn't appear intially but after an update is made to any item and saved, the CustomField appear.
[rt-users] question about Best Practical's RT site
Looking at issues.bestpractical.com, I noticed that for release tracking, you make a release ticket, and that ticket depends on all open issues for that release. I tried working like that here but I find it very cumbersome to use the link page and remember the ticket number for each release we have. Do you have a custom UI shortcut to make a ticket part of a release? -- Mathieu Longtin 1-514-803-8977
Re: [rt-users] question about Best Practical's RT site
On 08 Feb 2011 14:55, Mathieu Longtin wrote: Looking at issues.bestpractical.com http://issues.bestpractical.com, I noticed that for release tracking, you make a release ticket, and that ticket depends on all open issues for that release. I tried working like that here but I find it very cumbersome to use the link page and remember the ticket number for each release we have. Do you have a custom UI shortcut to make a ticket part of a release? Check out our RT dashboard: http://issues.bestpractical.com/Dashboards/1408/RT. The Recent bugs not assigned to a release search has a custom format which provides a clickable Link to 4.0.0 for each ticket found. If you click on the title of that box (to get to the search), and then look at the Advanced tab, you'll see how we're doing it at the bottom of the Format textbox. We also have a branch for autocompleting the link inputs (making it _much_ nicer), but that's currently slated for 4.2. Best, Thomas
Re: [rt-users] question about Best Practical's RT site
On Tue, Feb 08, 2011 at 02:55:11PM -0500, Mathieu Longtin wrote: Looking at [1]issues.bestpractical.com, I noticed that for release tracking, you make a release ticket, and that ticket depends on all open issues for that release. I tried working like that here but I find it very cumbersome to use the link page and remember the ticket number for each release we have. Do you have a custom UI shortcut to make a ticket part of a release? I use a saved search on a dashboard to review open and unlinked tickets that has a link to 4.0.0 link that was added using a custom Format based on the Take links you see in '10 newest unowned tickets' I believe the guest user can see the RT dashboard. -kevin pgp7ksaMCFslP.pgp Description: PGP signature
Re: [rt-users] Fresh Install of RT-4.0.0rc4
If I change my httpd.conf to something referenced in web_deployment.pod such as: IfModule !mpm_netware_module IfModule !mpm_winnt_module #User rt #Group www /IfModule /IfModule VirtualHost rt.example.com ServerRoot /usr ServerAdmin root@localhost LoadModule authz_host_module modules/mod_authz_host.so LoadModule env_module modules/mod_env.so LoadModule alias_module modules/mod_alias.so LoadModule perl_module modules/mod_perl.so # optional apache logs for RT # ErrorLog /opt/rt4/var/log/apache2.error # TransferLog /opt/rt4/var/log/apache2.access # LogLevel debug AddDefaultCharset UTF-8 PerlSetEnv RT_SITE_CONFIG /opt/rt4/etc/RT_SiteConfig.pm RedirectMatch permanent (.*)/$ $1/index.html DocumentRoot /opt/rt4/share/html Directory /opt/rt4/share/html Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Directory Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost My RT site doesn't run at all! I have libapache2-mod-perl2 installed. What errors do you get? The mod_perl doc may want some of the cleanups I added to the fastcgi section -kevin pgp8gBA7kvFko.pgp Description: PGP signature
Re: [rt-users] Fresh Install of RT-4.0.0rc4
Thanks for the reply Kevin. I get Not Found. The requested URL/rt/ was not found on this web server. in Firefox. And Oops! This Link appears to be broken! in Chrome. It's not even an RT error at that point, so something gets seriously broken with whatever I am doing! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Feb 8, 2011 at 2:51 PM, Kevin Falcone falc...@bestpractical.comwrote: If I change my httpd.conf to something referenced in web_deployment.pod such as: IfModule !mpm_netware_module IfModule !mpm_winnt_module #User rt #Group www /IfModule /IfModule VirtualHost rt.example.com ServerRoot /usr ServerAdmin root@localhost LoadModule authz_host_module modules/mod_authz_host.so LoadModule env_module modules/mod_env.so LoadModule alias_module modules/mod_alias.so LoadModule perl_module modules/mod_perl.so # optional apache logs for RT # ErrorLog /opt/rt4/var/log/apache2.error # TransferLog /opt/rt4/var/log/apache2.access # LogLevel debug AddDefaultCharset UTF-8 PerlSetEnv RT_SITE_CONFIG /opt/rt4/etc/RT_SiteConfig.pm RedirectMatch permanent (.*)/$ $1/index.html DocumentRoot /opt/rt4/share/html Directory /opt/rt4/share/html Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Directory Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost My RT site doesn't run at all! I have libapache2-mod-perl2 installed. What errors do you get? The mod_perl doc may want some of the cleanups I added to the fastcgi section -kevin
Re: [rt-users] No Content from Replies for Requestors!
On Thu, Feb 03, 2011 at 09:34:00AM -0500, Steve McStravick wrote:
I have a strange situation.
We are rolling out RT 3.8.8 and have hit the following issues a couple of
times now, but not always!
Replies Sent out to our Requestors and Cc sometime show Transaction
contains no content when there IS content,
and in fact the AdminCcs get the message on the same transaction!
Here is the suspect template that is used for Requestors and Cc (slightly
change from the default Correspondence template):
The really important thing is what Condition and Action are triggered
and for what transaction they trigger. Unfortunately, that
information is in the Message-Id which you trimmed.
-kevin
RT-Attach-Message: yes
Sender: Company Support h...@email.com
From: Company Support h...@email.com
{$Transaction-Content()}
URL: {RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id}
Whereas the AdminCc is almost the same, except I don't make the SenderFrom
Anonymous and I add the Owner to the subject:
RT-Attach-Message: yes
Subject: Owner: ({$Ticket-OwnerObj-Name}) {$Ticket-Subject}
URL: {RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id}
{$Transaction-Content()}
Here is a example of the emails generated (note: it had an XML attachment
for this one..another time it has SQL attached)
To Requestors Ccs:
Sender: Company Support h...@email.com
From: Company Support h...@email.com
Subject: [RT#3144] FW: Multi Sample DC
Reply-To: h...@email.com
...
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Date: Wed, 2 Feb 2011 15:22:45 -0500
RT-Attachment: 3144/37795/12542
RT-Attachment: 3144/37795/12543
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 8bit
This transaction appears to have no content
Ticket URL: https://www.mycompany.com/rt3/Ticket/Display.html?id=3144
To AdminCc:
Subject: [RT #3144] Owner: (me) FW: Multi Sample DC
From: My Myself via RT h...@mail.com
Reply-To: h...@mail.com
...
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Date: Wed, 2 Feb 2011 15:22:45 -0500
RT-Attachment: 3144/37795/12543
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 8bit
URL: https://www.mycompany.com/rt3/Ticket/Display.html?id=3144
Hello Scott,
Can you please import the following attachment. I just added a _1 to the end
of
the operation Id. Please let me know if that resolves your problem.
Thanks
Steve
pgpY7ZfaTmbvW.pgp
Description: PGP signature
Re: [rt-users] Created date for transaction
On Thu, Feb 03, 2011 at 02:02:08PM +0100, Björn Schulz wrote: Hi, We like to print the creation date of a transaction to a cf.. $TempDate = $TA-Created() The result is, however, in GMT. How can I convert it to my local timezone? $TA-CreatedObj is probably closer to what you want, and then you can use RT::Date methods on it -kevin pgph1DHJeToAl.pgp Description: PGP signature
Re: [rt-users] Fwd: Re: RT::Authen::ExternalAuth [SOLVED]
On Fri, Feb 04, 2011 at 09:01:02AM +, Giuseppe Sollazzo wrote: FYI Coping /usr/local/lib/rt3/plugins/RT-Authen-ExternalAuth/lib/* to /usr/local/lib/rt3/lib solved the problem. This implies you never set your @Plugins up correctly. -kevin pgp4SaFU0nzkr.pgp Description: PGP signature
Re: [rt-users] Possible to stop rt-crontool from logging to ticket?
On Fri, Feb 04, 2011 at 11:24:20AM -0600, John Alberts wrote: I haven't looked at dashboard much, but at first glance, it looks like the dashboard is tied to a specific user. I wanted to setup something that wasn't dependent on a specific user account as the email I am sending the reminders out to is an email group. You could subscribe the dashboard to your email group, you can type in email addresses other than your own on the subscription page You could also use RT::Action::Notify instead of RT::Action::RecordComment, which would still record the outgoing email but skip leaving a Comment. -kevin I like your idea of using the RT CLI. I didn't even think of using that. Thank you. -- John Alberts Hosted Services Systems Administrator Ex Libris (USA) Inc. 1350 E. Touhy Ave. Suite 200 East Des Plaines, IL 60018 Follow Ex Libris on Twitter: @exlibrisgroup -Original Message- From: Kenneth Marshall [mailto:k...@rice.edu] Sent: Friday, February 04, 2011 11:08 AM To: John Alberts Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Possible to stop rt-crontool from logging to ticket? On Fri, Feb 04, 2011 at 10:31:05AM -0600, John Alberts wrote: I have setup some cronjobs to use rt-crontool to email reminders to a group email address about open tickets. This works great, but every time it sends an email, it logs it in the ticket history. This makes the ticket history quite messy. Is there any way to tell rt-crontool not to log to the ticket history, or possibly specify something in the template I'm using? Here's an example of one of the cronjobs I'm using: 0 3 * * * /opt/rt3/bin/rt-crontool --search RT::Search::FromSQL --search-arg Owner = 'nobody' AND Created '2 days ago' AND Created '3 days ago' AND Status != 'resolved' AND Status != 'rejected' AND Status != 'deleted' --action RT::Action::RecordComment --template 'Unowned tickets2' Also, where can I get a list of supported actions for rt-crontool? I couldn't find any documentation for that. Thanks -- John Alberts Hosted Services Systems Administrator Ex Libris (USA) Inc. 1350 E. Touhy Ave. Suite 200 East Des Plaines, IL 60018 Hi John, The --action you are using stores the information in the History. Have you considered making the appropriate dashboard and then using the Email Dashboards function to send the appropriate reminders. This should avoid having to add to the History. Alternatively, you could send the mail from outside of RT and just use the RT CLI to gather the information for your mail message. Cheers, Ken pgp38VkHG6nM3.pgp Description: PGP signature
Re: [rt-users] No Content from Replies for Requestors!
On Fri, Feb 04, 2011 at 02:36:36PM -0500, Steve McStravick wrote: Here are the transactions from the DB. 37795 RT::Ticket 31440 Correspond No Subject 1215 2011-02-02 20:22:44.0 37796 RT::Ticket 31440 EmailRecord rt-3.8.8-13428-1296678164-1466.3144-5-0@eyelitrt1 2011-02-02 20:22:45.0 37797 RT::Ticket 31440 EmailRecord rt-3.8.8-13428-1296678165-1871.3144-23-0@eyelitrt 1 2011-02-02 20:22:46.0 So, what are the Conditions, Actions and Templates for Scrips 5 and 23 -kevin pgpHSD9UrGvbw.pgp Description: PGP signature
Re: [rt-users] Problem with creating tickets through email
On Mon, Feb 07, 2011 at 03:33:13PM +0530, Rohit Babu wrote: Hello, I have configured rt-3.6.10 on my centos-5.5 machine. I am facing problem with creating ticket through mail. i have followed the blow link: [1]http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg26966.html But i cant create a ticket through mail. Please help. Please find below my fetchmailrc file. set syslog; set daemon 20; poll [2]pop.gmail.com proto pop3 port 995: username [3]r...@mydomain.in password ssl mda /usr/bin/perl /usr/sbin/rt-mailgate --url [4]http://192.168.1.138/rt3/ --queue General --action correspond Its fetching mails from my mail account. There is no ticket created in my RT. And what do your RT logs say? pgpVtqQUJzMJg.pgp Description: PGP signature
Re: [rt-users] Active Directory Authentication Issue
On Tue, Feb 08, 2011 at 01:20:43AM -0800, Dragan wrote:
Hi everyone, I'm having problem to set the authentication to work with
active directory. I'm
using domain administrator user for binding the AD. This is the error from
syslog
[critical]: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
LDAP_INVALID_CREDENTIALS 49
(/usr/local/lib/rt3/lib/RT/Authen/ExternalAuth/LDAP.pm:467)
and this is from ldapsearch tool:
ldapsearch -h example -b cn=some user, ou=Users, dc=example,dc=com,dc=mk
-D admin,
dc=example=com,dc=mk -w password
ldap_bind: Invalid credentials (49)
additional info: 80090308: LdapErr: DSID-0C090334, comment:
AcceptSecurityContext error,
data 525, vece
it is obviously something to do with username and password. My question is
do I need special
user for binding the active directory? or it is some mismatch in the
config. Thanks
I'd be looking at your ldap server error logs to figure out the format
it wants
-kevin
This is the config from RT_SiteConfig.pm
Set( @Plugins, qw(RT::Authen::ExternalAuth) );
Set($ExternalAuthPriority, [ 'My_LDAP', ]
);
Set($ExternalInfoPriority, [ 'My_LDAP' ]
);
Set($ExternalServiceUsesSSLorTLS,0);
Set($AutoCreateNonExternalUsers,0);
Set($ExternalSettings, {
'My_LDAP' = {
'type' = 'ldap',
'auth' = 1,
'server'= 'example',
'user' = 'user',
'pass'= 'password',
'base' =
'ou=Users,Groups,DC=unibank,DC=com,DC=mk',
'net_ldap_args' = [
version = 3 ],
'ssl_version' = 3,
'filter' = '(objectClass=*)',
# 'filter' = '(sAMAccountName=%u)',
'd_filter' =
'(userAccountControl:1.2.840.113556.1.4.803:=2)',
# 'd_filter' =
'((objectCategory=person)(objectClass=user))',
'attr_match_list' = [
'Name',
'EmailAddress',
'RealName',
#
'WorkPhone',
#
'Address2'
],
'attr_map' = { 'Name'
=
'sAMAccountName',
'EmailAddress' = 'mail',
'RealName' = 'cn',
'Organization' =
'physicalDeliveryOfficeName',
}
},
}
);
--
---
http://mail.secureroot.com/ - free mailbox for hackers and geeks
pgp5hwlK69GAd.pgp
Description: PGP signature
Re: [rt-users] What controls Shredder rights?
On Tue, Feb 08, 2011 at 11:55:54AM -0500, Jeff Blaine wrote: RT 3.8.7 I haven't found this documented anywhere yet and I don't see any assignable rights. Who can do it? SuperUsers pgpz3LX8gEgWo.pgp Description: PGP signature
Re: [rt-users] Fresh Install of RT-4.0.0rc4
On Tue, Feb 08, 2011 at 02:55:01PM -0600, Max McGrath wrote: Thanks for the reply Kevin. I get Not Found. The requested URL/rt/ was not found on this web server. in Firefox. And Oops! This Link appears to be broken! in Chrome. It's not even an RT error at that point, so something gets seriously broken with whatever I am I don't see anything in your config which would make /rt work On Tue, Feb 8, 2011 at 2:51 PM, Kevin Falcone [2]falc...@bestpractical.com wrote: If I change my httpd.conf to something referenced in web_deployment.pod such as: IfModule !mpm_netware_module IfModule !mpm_winnt_module #User rt #Group www /IfModule /IfModule VirtualHost [3]rt.example.com ServerRoot /usr ServerAdmin root@localhost LoadModule authz_host_module modules/mod_authz_host.so LoadModule env_module modules/mod_env.so LoadModule alias_module modules/mod_alias.so LoadModule perl_module modules/mod_perl.so # optional apache logs for RT # ErrorLog /opt/rt4/var/log/apache2.error # TransferLog /opt/rt4/var/log/apache2.access # LogLevel debug AddDefaultCharset UTF-8 PerlSetEnv RT_SITE_CONFIG /opt/rt4/etc/RT_SiteConfig.pm RedirectMatch permanent (.*)/$ $1/index.html DocumentRoot /opt/rt4/share/html Directory /opt/rt4/share/html Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Directory Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost My RT site doesn't run at all! I have libapache2-mod-perl2 installed. What errors do you get? The mod_perl doc may want some of the cleanups I added to the fastcgi section -kevin References Visible links 1. mailto:mmcgr...@carthage.edu 2. mailto:falc...@bestpractical.com 3. http://rt.example.com/ pgpAgC8IgT7fx.pgp Description: PGP signature
Re: [rt-users] What controls Shredder rights?
I've added this info to the Shredder wiki page On 2/8/2011 4:33 PM, Kevin Falcone wrote: On Tue, Feb 08, 2011 at 11:55:54AM -0500, Jeff Blaine wrote: RT 3.8.7 I haven't found this documented anywhere yet and I don't see any assignable rights. Who can do it? SuperUsers
Re: [rt-users] Set ticket due date with email
On Tue, Feb 08, 2011 at 05:25:26PM -0430, Hernan Garcia wrote: Good evening guys, I am wondering if there's a way to set a ticket due date with the same email sent to create it in the first place (like any special string format in the subject or body of the email). Thanks in advance. Try: RT-Extension-CommandByMail Cheers, Ken
[rt-users] No Content from Replies for Requestors!
Scrip 5 - On Correspond Notify AdminCcs
Condition-On Correspond
Action: Notify AdminCcs
Template: Global template: Admin Correspondence
Stage: Transaction Create
Scrip 23 - On Correspond Notify-Anonymous Requestors and Ccs
Condition-On Correspond
Action: Notify Requestors and Ccs
Template: Global template: Anon-Correspondence
Stage: Transaction Create
Template - Admin Correspondence
RT-Attach-Message: yes
Subject: Owner: ({$Ticket-OwnerObj-Name}) {$Ticket-Subject}
URL: {RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id}
{$Transaction-Content()}
Template: Anon-Correspondence
Content-Type: text/html
RT-Attach-Message: yes
Sender: Eyelit Support h...@eyelit.com
From: Eyelit Support h...@eyelit.com
URL: {RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id}
{$Transaction-Content()}
note I've since added Content-Type: text/html since I first posted this
problem, now it does give the correspondence (in HTML) followed by the
plain-text version with all of the html tags around it.
Thank you for your response.
Steve
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] No Content from Replies for Requestors!
Message-ID: 20110208212900.ga70...@jibsheet.com
Content-Type: text/plain; charset=us-ascii
On Fri, Feb 04, 2011 at 02:36:36PM -0500, Steve McStravick wrote:
Here are the transactions from the DB.
37795 RT::Ticket 31440 Correspond No Subject 1215
2011-02-02 20:22:44.0
37796 RT::Ticket 31440 EmailRecord
rt-3.8.8-13428-1296678164-1466.3144-5-0@eyelitrt1 2011-02-02
20:22:45.0
37797 RT::Ticket 31440 EmailRecord
rt-3.8.8-13428-1296678165-1871.3144-23-0@eyelitrt 1 2011-02-02
20:22:46.0
So, what are the Conditions, Actions and Templates for Scrips 5 and 23
-kevin
Re: [rt-users] Fresh Install of RT-4.0.0rc4
You are correct! See...I told you I'm not good with Apache! Anyways...when I go straight to my web server I get: It works! This is the default web page for this server. The web server software is running but no content has been added, yet. So, what do I need to do in my apache config to point it to wherever RT should be running? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Feb 8, 2011 at 3:34 PM, Kevin Falcone falc...@bestpractical.comwrote: On Tue, Feb 08, 2011 at 02:55:01PM -0600, Max McGrath wrote: Thanks for the reply Kevin. I get Not Found. The requested URL/rt/ was not found on this web server. in Firefox. And Oops! This Link appears to be broken! in Chrome. It's not even an RT error at that point, so something gets seriously broken with whatever I am I don't see anything in your config which would make /rt work On Tue, Feb 8, 2011 at 2:51 PM, Kevin Falcone [2] falc...@bestpractical.com wrote: If I change my httpd.conf to something referenced in web_deployment.pod such as: IfModule !mpm_netware_module IfModule !mpm_winnt_module #User rt #Group www /IfModule /IfModule VirtualHost [3]rt.example.com ServerRoot /usr ServerAdmin root@localhost LoadModule authz_host_module modules/mod_authz_host.so LoadModule env_module modules/mod_env.so LoadModule alias_module modules/mod_alias.so LoadModule perl_module modules/mod_perl.so # optional apache logs for RT # ErrorLog /opt/rt4/var/log/apache2.error # TransferLog /opt/rt4/var/log/apache2.access # LogLevel debug AddDefaultCharset UTF-8 PerlSetEnv RT_SITE_CONFIG /opt/rt4/etc/RT_SiteConfig.pm RedirectMatch permanent (.*)/$ $1/index.html DocumentRoot /opt/rt4/share/html Directory /opt/rt4/share/html Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Directory Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost My RT site doesn't run at all! I have libapache2-mod-perl2 installed. What errors do you get? The mod_perl doc may want some of the cleanups I added to the fastcgi section -kevin References Visible links 1. mailto:mmcgr...@carthage.edu 2. mailto:falc...@bestpractical.com 3. http://rt.example.com/
[rt-users] Question about Scripts
Hi, I have an RT installation that is quite old now, and has been handed down to me by a person who is no longer with us. The configuration has been modified and modified over the years and I'm not sure how closely it resembles the out of the box configuration anymore. I've been getting some complaints from users about not getting notified in certain circumstances, so I was trying to make sure that I have all the right scrips set up, and I was wondering if the list would care to comment on what I've got set up right now. I'm attaching a little text file that has the list of all the scrips I'm using right now. Is the list I've attached reasonable? Am I missing anything obvious? Should any of these go away? Thanks! Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831-459-535401 - Notify Requestors of New TicketTransactionCreate On Create Autoreply To Requestors Autoreply 02 - Notify Admins of New TicketTransactionCreate On Create Notify AdminCcs Transaction 03 - Notify Requestors of CorrespondenceTransactionCreate On Correspond Notify Requestors and Ccs Correspondence 04 - Notify Admins of CorrespondenceTransactionCreate On Correspond Notify AdminCcs Transaction 05 - Notify Others of CorrespondenceTransactionCreate On Correspond Notify Other Recipients Correspondence 06 - Notify Admins of Comment TransactionCreate On Comment Notify AdminCcs Transaction 07 - Notify Others of Comment TransactionCreate On Comment Notify Other Recipients Correspondence 08 - Notify Requestors of ResolutionTransactionCreate On Resolve Notify Requestors and Ccs Resolved 09 - Notify Admins of ResolutionTransactionCreate On Resolve Notify AdminCcs Transaction 10 - Re-Open Ticket on Correspondence TransactionCreate On Correspond Open Tickets
Re: [rt-users] Problem with creating tickets through email
I have resolved the problem. It was the problem with user privileges I have created a queue in which all everybody have permission to create ticket and now i can generate ticket through mail On Wed, Feb 9, 2011 at 3:00 AM, Kevin Falcone falc...@bestpractical.comwrote: On Mon, Feb 07, 2011 at 03:33:13PM +0530, Rohit Babu wrote: Hello, I have configured rt-3.6.10 on my centos-5.5 machine. I am facing problem with creating ticket through mail. i have followed the blow link: [1] http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg26966.html But i cant create a ticket through mail. Please help. Please find below my fetchmailrc file. set syslog; set daemon 20; poll [2]pop.gmail.com proto pop3 port 995: username [3]r...@mydomain.in password ssl mda /usr/bin/perl /usr/sbin/rt-mailgate --url [4]http://192.168.1.138/rt3/ --queue General --action correspond Its fetching mails from my mail account. There is no ticket created in my RT. And what do your RT logs say? -- Regards, Rohith Babu PS System Administrator Valyoo Technologies. +919990334811
Re: [rt-users] Fresh Install of RT-4.0.0rc4
On Tuesday 08 February 2011 23:10:06 Max McGrath wrote: You are correct! See...I told you I'm not good with Apache! Anyways...when I go straight to my web server I get: It works! This is the default web page for this server. The web server software is running but no content has been added, yet. So, what do I need to do in my apache config to point it to wherever RT should be running? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Feb 8, 2011 at 3:34 PM, Kevin Falcone falc...@bestpractical.comwrote: On Tue, Feb 08, 2011 at 02:55:01PM -0600, Max McGrath wrote: Thanks for the reply Kevin. I get Not Found. The requested URL/rt/ was not found on this web server. in Firefox. And Oops! This Link appears to be broken! in Chrome. It's not even an RT error at that point, so something gets seriously broken with whatever I am I don't see anything in your config which would make /rt work On Tue, Feb 8, 2011 at 2:51 PM, Kevin Falcone [2] falc...@bestpractical.com wrote: If I change my httpd.conf to something referenced in web_deployment.pod such as: IfModule !mpm_netware_module IfModule !mpm_winnt_module #User rt #Group www /IfModule /IfModule VirtualHost [3]rt.example.com Your VirtualHost must match your previously defined NameVirtualHost directive. On a Debian system, you have a /etc/apache2/ports.conf file, giving the default listinening port and the default NameVirtualHost. Very often *:80. So, you should check what name to use for your VirtualHost directive. rt.example.com seems odd. Ref : http://httpd.apache.org/docs/2.0/vhosts/examples.html ServerRoot /usr ServerAdmin root@localhost LoadModule authz_host_module modules/mod_authz_host.so LoadModule env_module modules/mod_env.so LoadModule alias_module modules/mod_alias.so LoadModule perl_module modules/mod_perl.so # optional apache logs for RT # ErrorLog /opt/rt4/var/log/apache2.error # TransferLog /opt/rt4/var/log/apache2.access # LogLevel debug AddDefaultCharset UTF-8 PerlSetEnv RT_SITE_CONFIG /opt/rt4/etc/RT_SiteConfig.pm RedirectMatch permanent (.*)/$ $1/index.html DocumentRoot /opt/rt4/share/html Directory /opt/rt4/share/html Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Directory Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost My RT site doesn't run at all! I have libapache2-mod-perl2 installed. What errors do you get? The mod_perl doc may want some of the cleanups I added to the fastcgi section -kevin References Visible links 1. mailto:mmcgr...@carthage.edu 2. mailto:falc...@bestpractical.com 3. http://rt.example.com/ -- Xavier Montagutelli Tel : +33 (0)5 55 45 77 20 Service Commun Informatique Fax : +33 (0)5 55 45 75 95 Universite de Limoges 123, avenue Albert Thomas 87060 Limoges cedex
