On Feb 18, 2011, at 10:11 PM, Darren Nickerson wrote:
>
>
> [root@rt postfix]# /opt/rt4/bin/rt-mailgate --queue sales --action comment
> --url http://rt4.ifax.com/ --debug
> test
> .
> /opt/rt4/bin/rt-mailgate: temp file is '/tmp/D8IMPShIFr/6difOpAIKD'
> /opt/rt4/bin/rt-mailgate: connecting to
On Feb 18, 2011, at 9:45 PM, Jesse Vincent wrote:
>
> It sure looks like something went wrong during your upgrades, as a
> "Lifecycle" column should have been added by the 3.9.7 upgrade script. Do you
> still have a log?
Jesse,
I think I figured it out.
I had been using UPGRADING.mysql and R
On Fri, Feb 18, 2011 at 08:33:27PM -0500, Darren Nickerson wrote:
> So I figured I'd give 4.0.0rc5 a try on a disposable RHEL6 virtual machine
> tonight with a dump of our 3.6.4 database. I have to say, the various upgrade
> scripts seemed to have worked wonders, and I actually have a function
So I figured I'd give 4.0.0rc5 a try on a disposable RHEL6 virtual machine
tonight with a dump of our 3.6.4 database. I have to say, the various upgrade
scripts seemed to have worked wonders, and I actually have a functioning
4.0.0rc5 running. It's reporting a lot of errors in syslog however, mo
Changing to use secure http made it working:
rt: "|/opt/rt3/bin/rt-mailgate --debug --queue general --action
correspond --url https://rt.example.com/";
rt-comment: "|/opt/rt3/bin/rt-mailgate --debug --queue general --action
comment --url https://rt.example.com/";
However, rt.log logged fo
Hi,
I am testing a new RT 3.8.9 server. rt-mailgate does not work.
Running rt-mailgate manually generated following:
$ echo "test" | /opt/rt3/bin/rt-mailgate --queue general --action correspond
--url http://rt.example.com/ --debug
/opt/rt3/bin/rt-mailgate: temp file is '/tmp/GViVd10Ltg'
/opt/rt3/
The list server mixed up my example, therefore again:
Example: Sending an email to
a) support [at] example dot COM : set "English" to the requestor
language,
b) support [at] example dot DE : set "German" to the requestor
language.
regards
Danny
Hi All
Did anyone get a chance to look at this - really can't solve it :(
On 17 Feb 2011, at 08:57, Tom Elliott - Gyron wrote:
> Hi All
> Firstly, I should say, I'm really no coder. I can hack things about a bit,
> but thats about it.
> I've adapted
> http://requesttracker.wikia.com/wiki/AutoC
You can stop certain emails from receiving updates on particular tickets by
using the "This message will be sent to" form available in the update page.
Just tick the right boxes to remove them from the cc list.
An alternative would be to remove the main group as watcher/cc on that queue
and inst
On Thu, Feb 17, 2011 at 04:27:40PM -0600, Susan McClure wrote:
> I am attempting to upgrade to rt 3.8.8 and when I try, as SuperUser to
> Select a user's record under Config=>Users I receive this error:
>
>> RT::User::CurrentUserRequireToSetPassword Unimplemented in
>> HTML::Mason::Commands.
>> (
Disregard
Not enough coffee yet. those perl cpan command are coming back to me
Thanks for the help!
-Mike
On Fri, Feb 18, 2011 at 10:31 AM, Voity, Michael T. wrote:
> Kevin,
>
> Thanks for the response.
>
> Simon Dray has helped me out a little bit and i got a little bit farther.
>
Chris
I have 3 groups per queue
Group 1 which I call queue-name L1 has full access to a queue
Group 2 which I call queue-name CC are notified when correspondence is
created for the ticket involving non RT system stuff
Group 3 which I call queue-name Admin CC are notified when
correspondence is
Kevin,
Thanks for the response.
Simon Dray has helped me out a little bit and i got a little bit farther.
the next issue is:
SOME DEPENDENCIES WERE MISSING.
GPG missing dependencies:
GnuPG::Interface ...MISSING
syntax error at
/usr/lib/perl5/site_perl/5.8.8/GnuPG/Interfac
Here's the problem:
Due to some reasons, I have 2 create.html (create ticket) pages, I want
to call them based on the queue selected.
I made following modifications to
/opt/rt3/local/html/Elements/CreateTicket file:
<&|/l, $m->scomp('/Elements/SelectNewTicketQueue', OnChange =>
'docu
This seems like a simple thing, but I can't figure it out. So there's one
main queue, and there's only about... 10 - 15 users total on this RT system
I'm admin for. They all have access to the main queue. However, the boss
guy is adding in users/email addresses to the tickets individually in the
On Thu, Feb 17, 2011 at 09:07:17PM -0500, Voity, Michael T. wrote:
> I read the README file.
>
> Upgrading from 3.8.7
>
> ran ./configure - ran ok
>
> then did
>
> make upgrade
>
> Whats broken?
You skipped the make testdeps / make fixdeps steps
from the README
-kevin
> I go this back:
>
>
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