Hello,
Recently had a chance to hack on the extension. In the latest
available version you can only update users' info from external source
only by Name. This has been fixed in multiple-emails branch along with
more fixes and new features.
On Fri, May 13, 2011 at 5:34 PM, Giuseppe Sollazzo
Hi all.
I would like to known how you manage your ticket when some user send a
message to
our-rt-alias
and put in
cc: lot of users.
so when the «lot of users» answer the first mail (not the second one) rt
create lots of tickets (each answer).
Regards.
--
Albert SHIH
DIO
Hello Thomas
I solved the problem
i had make the command with an letter ... now it works :
make make install
best regards
john s.
--
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http://old.nabble.com/Remove-RT-tp31503916p31628189.html
Sent from the Request Tracker - User mailing list
Kevin,
I solved the issue. The problem was the fact that I set the URL in the
config file to: '192.168.1.2/rt/'
The final '/' was the problem, causing RT to request
192.168.1.2/rt//subdirectories (notice the // ) when I perform
actions.
Anyways, issue solved. Thanks for the response
( sorry for
Hi:
Rt-3.8.8
Mysql5 and apache2 with mod_perl2
Loading saved charts seems not to be working,
Created a search, charted it , saved the chart , ran a second search , charted
it, but when trying to load the first saved chart, all I get is the second
chart refreshed??
I am not sure if the Saved
Albert,
We put instructions in our template that says to NOT use Reply All because
RT will take care of all other correspondence.
Another way would be to make sure the ticket number is in the subject line.
If there is a reference to the ticket number in the subject line [ie.
Subject: Request
Unfortunately, email systems have evolved in such a way that the standard
headers `References' and `In-Reply-To' are horribly [ab]used; the result
is that interfaces for navigating threads invariably mangle threading
(in my opinion, the main problem is caused by the fact that nobody cares
what
Surely something can be done to make working via email more seamless;
the request tracker should just be a third-party recording the
discussion (and only spoofing messages sent explicitly via its
interface).
A couple things to note:
perlbug is running an RT that's two major releases out of
On Mon, May 16, 2011 at 11:48, Jesse Vincent je...@bestpractical.com wrote:
perlbug is running an RT that's two major releases out of date.
perlbug has a custom layer of extra magic to integrate with perl5-porters
that's
entirely unrelated to what RT does out of the box.
Well, then, there's
On Mon, May 16, 2011 at 04:18:21PM +, Raed El-Hames wrote:
Rt-3.8.8
Mysql5 and apache2 with mod_perl2
Loading saved charts seems not to be working,
Created a search, charted it , saved the chart , ran a second search ,
charted it, but when trying to load the first saved chart, all I
On 05/16/2011 9:43 AM, Michael Witten wrote:
Unfortunately, email systems have evolved in such a way that the standard
headers `References' and `In-Reply-To' are horribly [ab]used; the result
is that interfaces for navigating threads invariably mangle threading
(in my opinion, the main problem
On Mon, May 16, 2011 at 12:45, 20/20 Lab l...@pacbell.net wrote:
On 05/16/2011 9:43 AM, Michael Witten wrote:
Unfortunately, email systems have evolved in such a way that the standard
headers `References' and `In-Reply-To' are horribly [ab]used; the result
is that interfaces for navigating
Hello,
Our AD usernames are numeric.
I noticed that during login, if the username is numeric, it runs the following
query:
SELECT * FROM Users WHERE id = 'ID'
if it's not numeric, it does a lookup on the 'Name' field.
I took over a 3.6 install which had a small customization in
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